The National Map Customer Research April 2008

  Seamless, continuously maintained, nationally consistent set of base geographic data   Source data developed and maintained through partnerships   A national foundation for science, land and resource management, recreation, policy making, and homeland security   Data and map services available over the Internet   Topographic map and other online and print products of The National Map Vision of The National Map

TNM Customer Research Project Objectives 1. Improve our collective understanding and knowledge of customer needs for nationally consistent and quality assured base map data and related information services. 2. Receive feedback on Topographic Map prototype products. 3. Develop recommendations for improving our marketing, product branding and customer service operations.

TNM Customer Research Working Team Jay Donnelly – Reston Jay Donnelly – Reston Mark Eaton - Rolla Mark Eaton - Rolla Dave Greenlee - Sioux Falls Dave Greenlee - Sioux Falls Pat Hytes - Reston Pat Hytes - Reston Helmut Lestinsky – Denver Helmut Lestinsky – Denver Vicki Lukas - Reston Vicki Lukas - Reston Elizabeth McCartney – Rolla Elizabeth McCartney – Rolla Alan Mikuni – Menlo Park Alan Mikuni – Menlo Park Mark Newell – Rolla Mark Newell – Rolla Larry Sugarbaker - Reston Larry Sugarbaker - Reston Kevin Coray - Coray Gurnitz Consulting Kevin Coray - Coray Gurnitz Consulting Amy McQuade - Coray Gurnitz Consulting Amy McQuade - Coray Gurnitz Consulting

TNM Products and Services …. Some key points Evolving tactical plan that builds on TNM successes Evolving tactical plan that builds on TNM successes Customer business requirements drive program Customer business requirements drive program Brand recognition and majority market share Brand recognition and majority market share –The National Map becomes the foundation for many customer value added products and services. –The National Map retains its identity especially when others use it. –Products and services are recognized as the best available for addressing national or multi-state needs. Expanded usage leads to improved funding and fuels the maintenance machine. Expanded usage leads to improved funding and fuels the maintenance machine. Partnerships with data producers are key to achieving objectives Partnerships with data producers are key to achieving objectives

The National Map 3.0 Research Focus   Certified source   Seamless content   Integrated themes   Managed updates   1:24,000 or better National Geospatial Database Integration Data and Map ServicesPreprocessingEnterprise Data Geospatial Directory Data Access Service Boundaries Elevation Elevation Hydrography Hydrography Landcover Landcover Names Names Orthoimagery Orthoimagery Structures Structures Transportation Transportation Map View and Print Service Data Sources Professional Services Catalogue Service Other Services TBD Other Services TBD   Quad index   Quad status   Layer status Products and Services?

Customer Research Approach to be used on data, products, and services Identify current/future customers Identify current/future customers Develop customer groupings based on primary business drivers Develop customer groupings based on primary business drivers Develop information gathering/survey approach Develop information gathering/survey approach –Phased process where we improve our knowledge of requirements in each iteration. –Assessment of topographic map products to support tactical plan objectives –First iteration interviews focus on broadly defined requirements –Improve prototype product and service descriptions and questions –Present to expanded focus groups, select high priority customers (target feedback from 200* organizations) –Analyze results and present findings Customer survey under consideration Customer survey under consideration Marketing and product branding Marketing and product branding Develop recommendations Develop recommendations Customer Service Plan and final report Customer Service Plan and final report * Actual number may be considerably higher or lower

List of high level business needs –Agricultural practices –Climate change –Defense and homeland security –Economic development –Ecosystems, biodiversity and resource conservation –Energy and mineral resources –Geography awareness (education) –Human health and the environment –Human services –Infrastructure development and maintenance –Law enforcement –Natural hazards assessment and emergency response –Natural resource and land management –Recreation –Regulation of pollutants and other contaminants –Water quantity and quality –Community development and growth management

Organization Category list has been expanded to identify specific customers U. S. Geological Survey science disciplines U. S. Geological Survey science disciplines Federal natural resource management agencies Federal natural resource management agencies Federal environmental regulation agencies Federal environmental regulation agencies Federal human services agencies Federal human services agencies Federal defense and homeland security agencies Federal defense and homeland security agencies Conservation NGOs and regional commissions Conservation NGOs and regional commissions State and local governments State and local governments GIS technology and consulting industry GIS technology and consulting industry Energy and mineral resources industry Energy and mineral resources industry Forest products industry Forest products industry Research communities Research communities

Milestones and Known End Points… where we need to be TNM 3.0 Each product and service can be described and the primary customers are known. Each product and service can be described and the primary customers are known. There is an operational plan for creating the product or service. There is an operational plan for creating the product or service. The products and services are derived from a national enterprise database – no stovepipes. The products and services are derived from a national enterprise database – no stovepipes. Only take on what can be achieved to an agreed upon standard which is responsive to customer needs. Only take on what can be achieved to an agreed upon standard which is responsive to customer needs.

Steps toward achieving The National Map 3.0 Customer research project Requirements assessment – June, 2008 Requirements assessment – June, 2008 Build business case for improving The National Map – October, 2008 Build business case for improving The National Map – October, 2008 Create an operational plan which considers the identified needs. Create an operational plan which considers the identified needs. Secure funding. Secure funding. Execute on plan. Execute on plan.