Introduction to the field of organisational behaviour

Chapter learning objectives Define organisational behaviour. Identify three reasons for studying organisational behaviour. Describe five trends in organisational behaviour. Identify the five anchors on which organisational behaviour is based. Diagram an organisation from an open systems view. Define knowledge management and intellectual capital. Identify three that organisations acquire knowledge.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Computershare and org behaviour Computershare Ltd has leveraged the power of organisational behaviour to become one of Australia’s leading high technology companies. Courtesy of Computershare Ltd  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

What are organisations? Groups of people who work interdependently toward some purpose structured patterns of interaction coordinated tasks work toward some purpose Courtesy of Computershare Ltd  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Why study organisational behaviour? Understand organisational events Organisational behaviour research Influence organisational events Predict organisational events  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Trends: globalisation Global companies extend their activities to other parts of the world actively participate in other markets compete against firms in other countries  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Trends: globalisation Implications of globalisation new organisational structures different forms of communication more competition, change, mergers, downsizing, stress need more sensitivity to cultural differences  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Trends: changing workforce Primary and secondary diversity More women in workforce and professions Different needs of Gen-X, Gen-Y and baby-boomers Diversity has advantages, but firms need to adjust through cultural awareness family-friendly policies empowerment  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Trends: employment relationship Employability employees perform many tasks, not a specific job Casual work no explicit or implicit contract for long-term employment Telecommuting working from home, usually with a computer connection to the office Virtual teams operate across space, time and organisational boundaries; mainly communicate through electronic technologies  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Trends: information technology Affects how employees interact virtual teams telecommuting Affects how organisations are configured network structures  alliance of several organisations  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Trends: values and ethics stable, long-lasting beliefs about what is important personal, cultural, organisational, professional Importance of values globalisation  more awareness of different values values replacing command and control more emphasis on ethical business conduct Ethics moral principles/values  determine whether actions are right/wrong and outcomes are good/bad  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Organisational behaviour anchors Multidisciplinary anchor Organisational behaviour anchors Open systems anchor Systematic research anchor Multiple levels of analysis anchor Contingency anchor  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Open systems anchor of OB Feedback Feedback Subsystem Inputs Outputs Organisation  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Knowledge management defined Any structured activity that improves an organisation’s capacity to acquire, share and use knowledge for its survival and success.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Intellectual capital Human capital Structural capital knowledge that employees possess and generate Structural capital knowledge captured in systems and structures Relationship capital value derived from satisfied customers, reliable suppliers and others  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Knowledge mgt at Billabong Billabong, the Queensland-based surf wear company, practises knowledge acquisition by employing people who live that lifestyle. Courtesy of Billabong  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Knowledge management processes Knowledge acquisition grafting learning experimentation Knowledge sharing communication communities of practice Knowledge use awareness freedom to apply knowledge Courtesy of Billabong  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Organisational memory The storage and preservation of intellectual capital Retain intellectual capital by keeping knowledgeable employees transferring knowledge to others transferring human capital to structural capital  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Overview of the next chapter MARS model of individual behaviour and performance Types of work-related behaviour Features of behaviour modification Elements of effective feedback Features of social learning theory Kolb’s model of experiential learning  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione

Introduction to the field of organisational behaviour