Fedhasa 2010 and ‘ ’ Tourism legacy project A presentation by FEDHASA 9 th March 2010

Current Issues under discussion Pricing Availability of accommodation Perceptions of South Africa as a destination Impact and concerns for South Africa post event

Rooms4u It is a purpose built South African online real time accommodation listing and booking portal for all tourism players A tool for all accommodation service providers to get to market on the web real time and gain exposure to potential web customers An easy to use point of service for local and international travellers to locate and book accommodation within South Africa especially for MESE. (Meetings Exhibitions and Special Events)

Actions All accommodation providers concerned about the sale of their rooms need to know or be informed that Rooms4u is one of the suggested portals to assist with this issue 1 March all registered users will be loading their available stock onto the system for sale The Department of Tourism and SAT step up such communications from the beginning of March 2010.

Value Proposition (Accommodation) No cost to registration No barriers to entry – Internet access and Bank Account necessary Only Pay on use of the service – For SMME as an administration fee (of 15% added to the Net Rate) from rooms4u.co.za – For Groups a commission of 15% will be charged and billed according to the groups specific billing structures Direct access to Event specific markets – e.g. MATCH in respect of 2010 Referrals from Call Centre INFO(4636)

Value Proposition (Guest/Client) No hidden cost to book on the portal 3D and PCI compliant bank secure payments protecting Card holder (Standard Bank) Only Pay once for multiple bookings in different establishments Direct access to the entire available accommodation stock according to various search criteria – Location – Price – Grading etc

South Africa’s Reputational Risk PRICING : – as searches can be done by price and all available accommodation is visible any property that tries to exploit specific high demand periods will not receive bookings where any alternatives are available! Cont…

South Africa’s Reputational Risk cont…. LIQUIDATIONS AND FRAUD: – in the industry especially during these trying economic times. SATSA and FEDHASA stand united that any funds that are taken by tour operators or hotels should be held in escrow or trust by the bank until the service for which is paid is delivered to the customer. This platform delivers this comfort and protects all parties

Rooms4u South Africa as at 25Feb2010 ROOMS 4 U.travel ROOMS 4 U.travel eRes Hotel Groups Rooms eRes Hotel Groups Rooms ROOMS4U.co.za Rooms ROOMS4U.co.za Rooms Bidtravel Seekers Flight Centre Bidtravel Seekers Flight Centre AA Travelnet / IMEI Nightsbridge AA Travelnet / IMEI Nightsbridge Tourplan Springbok Atlas Tourplan Springbok Atlas Peermont S/Sun Protea CENTRAL RESERVATION CENTRAL RESERVATION CONSOLIDATED RESERVATIONS CONSOLIDATED RESERVATIONS PORTAL / GDS HOTEL RES / INDIVIDUAL WEBSITES HOTEL RES / INDIVIDUAL WEBSITES Sun Int. Legacy City Lodge Small Hotel 1 Small Hotel 2 Lodge 1 Lodge 2 B&B 1 B&B 1 B&B 2 B&B 2 Prebook In1 African Space Prebook In1 African Space

Registration by Province VERIFIED PROVIDERS BY PROVINCE - WITH SUM OF AVAILABLE ROOMS PER PROVINCE PROVINCEPROVINCE NAMENUMBER OF VERIFIED ESTABLISHMENTSNUMBER OF VERIFIED ROOMS PER PROVINCE 1Eastern Cape Free State Gauteng Kwazulu-Natal Limpopo Mpumalanga North West Province Northern Cape Western Cape

Match and Rooms4u for 2010 MATCH LARGE EVENT ROOMS REPOSITORY WWW HOTEL Release Date Match Releases stock to the Hotel – held in the repository General public selects and pays gets confirmation of the booking – hotel to pay commission Hotel provides stock to Match on contract Can be used by Hotel at no cost Hotels place stock to Repository At World Cup Rates less commissions to Repository Post Release date Match can access Stock on pre- arranged rates % Commission

Summary This system allows the Department of Tourism to create a legacy that puts the country into a better position to maximise future tourism revenues from large events. Rooms4u not only serves to accomplish this goal but becomes the platform for tourism growth into the future protecting all in the procurement process until completion of delivery South African Tourism will stand proud on the world stage in regards to consolidation of both the National data base and booking systems