Marketing Research 1
Information that has already been collected for another purpose. Marketing Research2
Internal ◦ Collected within your firm ◦ Sales, personnel turnover, profit record, etc. External ◦ Collected outside the firm ◦ Three types Published: For public use From gov’t, nonprofits, trade orgs, companies Standardized/Syndicated Standardized reports Usually subscription basis Databases Bank of information e.g. Proquest, LexisNexis, Dialog Marketing Research3
Quick Easy access Free or relatively inexpensive Avoid “reinventing the wheel” Marketing Research4
Not exactly what you need ◦ e.g. income per household instead of per person May be old ◦ Takes time to get collected and posted Difficult to assess quality ◦ Poorly gathered research worse than none at all Definitions/constructs may vary ◦ E.g. categories of charitable donations Marketing Research5
Fact finding ◦ Demographics, product use, trend analysis, market tracking, environmental scanning Model building ◦ Relationships between variables ◦ Market potential, sales forecasts Data mining ◦ Computer driven analysis of large databases seeking meaningful patterns ◦ Market basket analysis, sequence analysis Marketing Research6
What was the purpose of the study? Who collected the data? What data were collected? How? Does it fit with other findings? Marketing Research7
Two kinds: ◦ Syndicated: all subscribers get same info Pros: cheaper, quicker, higher quality than own Cons: no control, no advantage, contracts ◦ Standardized services: researcher follows same process but data varies by firm Pros: cheaper, quicker, higher quality than own, more custom than syndicated Cons: can’t customize Marketing Research8
Assess consumer attitudes Define markets ◦ Geodemographics (geog + demog + psych) ◦ Grouping consumers (Goldfarb; VALS2) Track market variables ◦ Store scanner data ◦ Home diaries, scanners Monitor media use/effectiveness ◦ Nielsen, Arbitron, Roper Starch, Simmons Single source data ◦ Media + purchases Marketing Research9
SecondaryData.com LexisNexis: ◦ subscription-based Proquest: access from library homepage ◦ variety of databases including ABI Inform Statistics Canada: ◦ Marketing Research10
Online forums, reviews, etc. People post reviews for others to see ◦ Amazon.com (or.ca) ◦ tripadvisor.com A researcher can simply “tap into” that ◦ e.g., Online restaurant reviews Marketing Research11
Marketing Research 12