TIME MANAGEMENT
WHERE DO WE NEED TO SPEND OUR TIME? Reading Books/Magazines Physical Exercise Active Hobbies Children/Family Writing Letters to Relatives/Friends Socialising & Social Work
SETTING GOALS & PRIORITIES Career Status / respect Material possessions Relationships Leisure Learning Spiritual Growth
THE REQUIREMENTS 1. Decide on Importance 2. Check Attainment 3. Minimise Conflict 4. Review Priority 5. Ensure ‘S M A R T’ Criteria 6. Enlist Support from Others 7. Plenty of Self-Confidence
WRITING “SMART” GOALS S S pecific M M easurable A A ttainable R R ealistic T T ime bound
THE PROCESS 1. Formulate Vision 2. Identify Strengths & Weaknesses 3. Research Opportunities & Threats 4. Select Key Goals 5. Make Action Plans 6. Have Contingency Plan 7. Determination to Implement
HOW EXECUTIVES SPEND TIME Reading, Writing, Dictating Discussions with boss, subordinates, colleagues Customers/Visitors with or without appointment Incoming/Outgoing telephone calls Meetings Travel & movement time Waiting time Searching for papers
HANDLING TELEPHONES Educate callers Plan / Consolidate Calls May I help you? Take notes while talking Avoid ping-pong Use or call-back Screen appointments Have phone discussion meets Learn to terminate calls
HANDLING VISITORS Quiet Hour Schedule Appointments Go to Them/Stand up Change environment (ODP) Be candid with “gottaminits” Say ‘no’ tactfully and firmly Use verbal/non-verbal cues Meet at reception/special room Make office optionally comfortable
HANDLING PAPERWORK/MAIL Action, Information, Reading Do, delegate, delay, dump Read - Swap, Speed, Selective Write - Think, Condense, Summary Standardise Letters & Reports Manage by Exception Use Technology & Trust Telephone, Personal Contact Stop Irrelevant Mail/Subscriptions
MANAGING MEETINGS Decide Objectives Circulate Agenda Select Participants Be on Time Conducive Environment Prepare Thoroughly Professional Chairmanship Action every Item Distribute “Minutes”
IMPORTANT Vs URGENT MATRIX I. URGENT & IMPORTANT II. NOT URGENT BUT IMPORTANT III. URGENT BUT NOT IMPORTANT IV. NOT URGENT NOT IMPORTANT
Things which matter most must never be at the mercy of things which matter least Goethe
Put First Things First Put first things first!!!
Organizing Yourself Start with a Yearly Calendar Don’t forget to schedule in time to satisfy all roles Consistently Develop Weekly and Daily Plans
ORGANISE YOURSELF Have a daily ‘To-do’ List Focus on ‘A’ not ‘C’ priorities Understand boss’s/organisation’s priorities Consult goals for allocation for time/energy Schedule for week/month – advance planning Look for “Do” instead of “Due” date Prepare ‘PERT’ for large assignments Manage relationships/network for support Decide priority based on need, not sycophancy
MANAGING BOTTLE-NECKS Be a squeaking wheel Bypass the system Announce that you will take action Make it a matter of honour Use positive reinforcement
AVOIDING CRISES Start early enough Clear communication – no misunderstandings Periodic status reports for early warning Follow-through after delegating Make a contingency plan
ENDING YOUR WORK-DAY Tidy up Evaluate your day Was I proactive or reactive? Did I establish & accomplish my major goal? Did others intrude unduly on my time? Was I guilty of wheel spinning activities? If I were to live this day over, what would I do? Plan the next day’s activities
ASSERTIVENESS Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others
ASSERTIVENESS 1. Is not the same as aggressive behaviour 2. Aggressive behaviour enhances self at the expense of others 3. Assertiveness produces positive outcomes for all; Aggressive acts result in negative outcomes
WHAT WILL IT DO 1. Increases self-confidence 2. Elevates self-esteem 3. Gain respect of others 4. Improves communication 5. Enhances decision- making ability
Examples of Passive Behaviour Avoiding eye contact Quiet, strained voice Sentences not finished Nervous movements - fiddling with objects Physically backing away Apologising a lot Agreeing without questioning
Examples of Aggressive behaviours Glaring/staring Loud voice Lots of interruptions Finger wagging Hands on hips Physically moving towards the other person Blaming Stating opinions as facts
HOW TO BE ASSERTIVE 1. Be honest & direct about your needs & feelings 2. Express yourself firmly & directly 3. Be reasonable in your requests 4. State your viewpoint without being apologetic 5. Be honest when giving or receiving feedback 6. Learn to say “no” to unreasonable expectations 7. Paraphrase what others have stated to you
HOW TO BE ASSERTIVE 8. Recognise & respect the rights of those around you 9. Use appropriate tome of voice 10. Be aware of body posture and body language 11. Maintain eye contact 12. Use “I” statements to express self 13. Don’t let others impose their values/ideas on you 14. Encourage others to be clear and direct 15. Take ownership
What Is Stress? Stress Psychological, Emotional, Physiological Response Stressors Threatening Environmental Conditions
Why Is Stress Management Important? Organizational Costs Individual Costs Health Impairment Job Burnout Performance Decline
Exhibit 6.1: Relationship Between Stress and Job Performance
Experiencing stress STRESSORS Anticipatory, Encounter,Time, Situational REACTIONS Physiological, Psychological RESILIENCY Physical Psychological Social
Exhibit 6.2: Model of the Stress Management Process Potential Stressors Personal Factors Family problems Financial problems Health problems Organizational Factors High stress occupation Job role Overload Under-utilization Role ambiguity Role conflict Responsibility for others Job Environment Poor working conditions Organizational politics Poor work relationships Environmental Factors Economic Uncertainty Technological Change Politics Consequences Psychological Heart Disease Ulcers Headaches Emotional Anxiety Depression Burnout Behavioral Aggression Productivity Avoidance Successful Coping High self esteem Goal accomplishment Feeling of well being Stress Management Individual Seek help Time management Change jobs Build resiliency Personality Companionship Experience Health (Exercise, diet) Relaxation Recreation Organizational Job Design Selection & Placement Training & Mentoring Team Building Employee Assistance Communicating Wellness Promotion Experienced Stress (SYMPTOM AWARENESS)
Managing Stress: Objectives Becoming Aware of Negative Stress Symptoms Determining the Sources Determining the Cause And then… Cope temporarily with the stress Eliminate stressors Develop resiliency
How Can Awareness of Stress Symptoms Be Enhanced? Physical Symptoms Psychological Substitutes Never Rarely Sometimes Often Always Constant fatigue[][] [] [] [] Low energy level[][] [] [] [] Recurring headaches[][] [] [] [] Gastrointestinal disorders[][] [] [] [] Bad breath[][] [] [] [] Sweaty hands or feet[][] [] [] [] Dizziness[][] [] [] [] High blood pressure[][] [] [] [] Pounding heart [][] [] [] []
Types of Stressors: Causes Time Encounter Situational Anticipatory
Managing Stress Eliminate Stressors Develop Resiliency Temporary coping mechanisms Permanent effects Long termShort term Enactive approach Proactive approach Reactive approach Long time required Moderate time required Immediate
Resiliency: Physiological Cardiovascular conditioning Proper diet Social Supportive relations Mentors teamwork Psychological – Balanced lifestyle – Hardy personality – Small wins strategy – Relaxation techniques
Short term strategies Reframing Imagery
Types of stressors and what we can do about them Time Stressors Work overload Lack of control Elimination Strategies Principles of time management Delegation
Eliminating time stressors: Time management “Effective time management can enable managers to gain control over their time and organize their fragmented, chaotic environment.”
Effective time management means… Spending time on important, not just urgent matters Distinguishing clearly between importance and urgency Focusing on results not methods Not feeling guilty when saying no
Effective time management URGENCY HighLow IMPORTANCE Low High
80/20 Rule ActivitiesTime SpentResults Trivial 80% 20% Vital 20% 80%
Efficient time management Too little time; too much to do How do I get more done?
Schedule Schedule Activities Horizontal Scheduling Vertical Scheduling Directing and Controlling
Rules Read selectively Make lists Everything in its place Prioritize Multitask the routine Discretionary task jar Divide up the big jobs Critical 20% Best time for important jobs Arrange non- interrupted time Don’t procrastinate Keep track of time Set deadlines Use waiting time Designate time for busy work Closure on one thing a day Schedule personal time Limit worry time Long term objectives Continuous improvement
Tips for managers Hold routine meetings at end of day Set time limit Hold meetings only if needed Agendas, minutes Start on time Paper work decisions Organize Limit interruptions
Delegate Empowerment: allow for initiative Give credit to those who deserve it
Types of stressors and what we can do about them Encounter Stressors: Role Conflicts Issue Interaction Elimination Strategies: Delegation Interpersonal skills Conflict resolution Resilience Social support; Collaboration Self awareness EQ
Types of stressors and what we can do about them Situational Stressors: Unfavourable working conditions Rapid change Elimination Strategies: Work redesign Changing jobs Short term Strategies resiliency
Work redesign Level of task demand Level of autonomy (individual control & discretion) Level of interest Feedback
Types of stressors and what we can do about them Anticipatory Stressors: Unpleasant expectations Fear Elimination Strategies: Time management Priorities; planning Short term strategies Resiliency
Stress and Self awareness Values Attitude towards change Cognitive style Interpersonal orientation
“There is more to life than increasing its speed.” Mahatma Gandhi
TIME MANAGEMENT