Unit 13 Product Description

Objectives Objectives Objectives Focus Focus Focus Warming up Warming up Warming up Warming up 13.1 Comparing products 13.1 Comparing products 13.1 Comparing products 13.1 Comparing products 13.2 Saying what ’ s best 13.2 Saying what ’ s best 13.2 Saying what ’ s best 13.2 Saying what ’ s best 13.3 Making suggestions 13.3 Making suggestions 13.3 Making suggestions 13.3 Making suggestions Sum-up Sum-up Sum-up

Objectives When the learners finish learning this unit, they should be able to describe and compare goods describe and compare goods make suggestions and compare choices make suggestions and compare choices 返回

Focus Booking Booking Making contacts Making contacts 返回

Warming up Q1: If one is planning to purchase something costly, say a computer, what kind of information does he need? / What condition should he take into consideration? Q1: If one is planning to purchase something costly, say a computer, what kind of information does he need? / What condition should he take into consideration? (discussing and some phrases that draw common agreement or interest should be presented on the blackboard, such as: price, discount, manufacturer, outlet, delivery, guarantee, after sale-service, etc.)

Q2: How can one collect this information? / What is the source for this information? Q2: How can one collect this information? / What is the source for this information? (discussing, and some phrases that draw common agreement or interest should be presented on the blackboard, such as: brochure, sales clerk, catalogue, commercial, advertisement, those who have purchased the product, consulting expert, etc.)

Q3: How to require for this information? (discussing, offering help if necessary.) How much does it cost? What ’ s the guarantee like? These two questions have been practiced before so they are likely to be employed this time. But that are not enough for acquiring full or better information about a product. In this unit, we are learning more as how to describe a product and how to make request on the essential terms of a product. 返回

13.1 Comparing products A Presentation A Presentation 1. Read the two advertisements and take notes for comparison. The exercise1 can facilitate the notes taking. 1. Read the two advertisements and take notes for comparison. The exercise1 can facilitate the notes taking.

Suggested answer: Product Notebook Desktop Warranty 1 year 1 year Price $2,330 $1,990 Delivery 24 hours 48 hours Free training 1 day 2 days Money-back guarantee 14 days 30 days Free software pack $650 $750 On-site maintenance $50 free

2. Do Exercise 2. With the note, Exercise 2 is a piece of cake. Suggested answer: a) F, b) F, c) T, d) T, e) F

B. Language focus B. Language focus 1. Study the examples. 1. Study the examples. 2. Write the sentences with the prompts. 2. Write the sentences with the prompts.

Suggested answer: Suggested answer: Maintenance for the notebook is more expensive than for the desktop. On-site service for the notebook is not as cheap as for the desktop. You get shorter training with the notebook than with the desktop.

C. Writing 1. Review the useful expressions learnt from 13.1: WarrantyFree replacement for defiant product GuaranteeRefund for unsatisfying product On-site serviceMaintenance at the spot

2. Role play in group: Draw an advertisement for the overhead project including the following terms: Warranty,guarantee, price, after sale service, free pack, delivery. 返回

13.2 Saying what ’ s best A Presentation and listening 1. Discussion: There is an old Chinese saying : 货比三 家. And a sophisticate buyer also knows that a comparison should be made before setting a deal. Talking about a product, price is something but not everything. A swift customer, at a high market, is always counting quality first.In this case, one should know well what point is most important to him — quality, after sales, warranty, or others. So some terms are to be reviewed as in the exercise A.

2. Listen to the recording and check the answer. Suggested answer: 1) c, 2) e, 3) d, 4) a, 5) a, 6) f

B Language focus This exercise is aimed to review the comparison grammar rules, but for the students majored in English, it ’ s unnecessary to make this as cut cold dish, so it is gone through as a snatch. 1. Look at the text briefly and fill in the gaps with appropriate words from the box. 2. Check the answer.

Suggested answer: 1) lowest, 2) best, 3) most modern, 4) widest, 5) largest, 6) best, 7) the most important

C Listening and speaking This is the most important part of 13.2 as it is aimed for practical skills training. This is the most important part of 13.2 as it is aimed for practical skills training. 1. Learners look at the note and work out the kind of questions the caller will ask. 2. Listen to the recording and note the details. 3. Check the answers.

Suggested answer: Suggested answer: Office Supply PJ ’ s Office Equipment Hobson ’ s Price ￡ 699 ￡ 649 ￡ 695 Warranty 12 months 6 months Service contract Free for 1 year, then ￡ 120 a year after that Free for 1 year, then ￡ 120 a year after thatNo 99 per year Money-back guarantee 14 days No 10 days Delivery 4 weeks From stock 14 days

4. Group work: Role-play how to make an enquiry. 5. The team leader divides the group into two section (one as supplier of Easyprint II and Office Supply, the other a PJ ’ s Office Equipment and Hobson ’ s. Each side is to make enquiry to the other side.

6. Useful expressions: How much does it cost? How much does it cost? How long is your warranty ? How long is your warranty ? Do you offer free on-site service? Do you offer free on-site service? What is the guarantee like/How long is the guarantee? What is the guarantee like/How long is the guarantee? What about the delivery? What about the delivery?

7. During the enquiry, the devices of communication should be employed — — a small chatting, a polite question tone, etc. 7. During the enquiry, the devices of communication should be employed — — a small chatting, a polite question tone, etc.

D Demonstration D Demonstration Each group sends one to make a presentation on Which Is Best. Students may not be used to this presentation and feel a bit shy, so encouragement is needed. Practical help can be recommending the use of blackboard or chart. Each group sends one to make a presentation on Which Is Best. Students may not be used to this presentation and feel a bit shy, so encouragement is needed. Practical help can be recommending the use of blackboard or chart. Comment should be as positive as possible. Comment should be as positive as possible. 返回

13.3 Making suggestions As this skill has been practiced as a focus in Unit 7(7.3), the focus here is advised to be making students familiarized with office equipment terms. As this skill has been practiced as a focus in Unit 7(7.3), the focus here is advised to be making students familiarized with office equipment terms.

A. Vocabulary and discussion 1.Tutor brainstorm vocabulary connected with office equipment and furnishing. Make a list on the board. 1.Tutor brainstorm vocabulary connected with office equipment and furnishing. Make a list on the board. 2.Students put the items in the box under the most suitable heading. 2.Students put the items in the box under the most suitable heading.

B. Presentation 1. Study the examples. 2. Work out how to make a response to a suggestions. That ’ s a good idea. / I agree. / Yes, That ’ s a good idea. / I agree. / Yes, you ’ re right. you ’ re right. I don ’ t think you ’ re right. / I don ’ t agree. I don ’ t think you ’ re right. / I don ’ t agree. 3.Put the dialogue in the correct order. 4.Listen to the recording and check the answer.

C. Problem-solving 1.Q1: What five thing do you need most for your office when you were starting your own business. (discussion in groups and then ask them to present their choices and reasons). (discussion in groups and then ask them to present their choices and reasons). Q2: Your budget is only 4,000 dollars, what would you do with your options? Q2: Your budget is only 4,000 dollars, what would you do with your options?

2.Divide the class into three groups. (A: F44; B: F45; C: F46) (A: F44; B: F45; C: F46) 3. Students discuss on how they will equip their area. Make sure they keep within budget. 4. Each group do a short presentation to tell other groups what furniture it has chosen and how much it will cost. 返回

Sum-up In this unit, we learn the skills of making enquiry, making comparison of the goods before dealing, what is to be counted for a purchasing. In this unit, we learn the skills of making enquiry, making comparison of the goods before dealing, what is to be counted for a purchasing. The useful terms and expressions: The useful terms and expressions: Warranty, guarantee, delivery, after sale, on-site service, bargain purchasing, specialoffer, andetc. Warranty, guarantee, delivery, after sale, on-site service, bargain purchasing, specialoffer, andetc.

Some terms of office equipment: Some terms of office equipment: Printer, fax machine, scanner, executive desk/chair, typist chair, filing cabinet, coffee machine, and etc. Printer, fax machine, scanner, executive desk/chair, typist chair, filing cabinet, coffee machine, and etc. 返回