“Business Performance Management” Business Transformation Management Facilitated by: Michael Vigil Exec VP – Operations

ASIL, Inc. Proprietary Information What is Business Transformation Management (BTM) What are some of the Key Elements? Experiencing change Seeing the possibilities Bringing it all together Agenda

ASIL, Inc. Proprietary Information Business Transformation Definition: Business transformation is a key executive management initiative that attempts to align the operational and technological initiatives of a company more closely with its business strategy and vision. What is it? Business Transformation Management Definition: Effectively managing the activities required to transform a business to address growing Customer requirements, increase products/services, and drive continuous improvement to maintain a competitive advantage.

ASIL, Inc. Proprietary Information Key Elements to consider Change Readiness Assessment Visioning The End State Identify Core Competencies Assess Stakeholders Support Identify Strengths, Weaknesses, Opportunities, Threats Assess Risks And Opportunities Communicate, Communicate, Communicate Monitor, Measure, and Control

ASIL, Inc. Proprietary Information Definition: Assess the organizations readiness to accept change by reviewing key elements like direction, ability, resources, incentive, structure and actions. Assessing Current State Change Readiness Assessment Importance: Understand gaps before they become land mines Address gaps to improve organization change readiness Mitigate risks of gaps which cannot be overcome

ASIL, Inc. Proprietary Information Visioning The End State Definition: Establish the Vision and Mission of the project. Identify the values to be followed. Set the strategies that will enable the Vision to be achieved. Develop the Goals and KPIs which support each strategy. Envision The Future Importance: Common understanding of the end state Determine how the project team will conduct itself Strategies set the direction of the project Goals and KPIs provide the structure for measuring success

ASIL, Inc. Proprietary Information Identify Core Competencies Definition: Identify which functions/skills must be maintained internally in order to maintain a competitive advantage, protect intellectual property, or manage critical processes. Core Competency Review Importance: Core Competencies require continual investment Non-Core Competencies limit organization flexibility and agility Non-Core Competencies are outsourcing candidates

ASIL, Inc. Proprietary Information Assess Stakeholders Support Definition: Determine the current support among key stakeholders, identify the support required and plan actions required to gain the level of support necessary for success of the project. Stakeholder Assessment Importance: Identification of all key stakeholders Understanding where lack of support is present Assessing risk associated with lack of support Taking action to increase stakeholder support Elimination of potential problem areas

ASIL, Inc. Proprietary Information Identify Strengths, Weaknesses, Opportunities, Threats (SWOT) Definition: Identify the strengths, weaknesses, opportunities and threats tied directly to each strategy that supports the project vision. SWOT Analysis Importance: Identified strengths can be utilized to address gaps Identified weaknesses and threats can be addressed Identified opportunities can be exploited Risk levels can be determined for weaknesses and threats Project success level is increased

ASIL, Inc. Proprietary Information Assess Risks And Opportunities Definition: Identify/Prioritize risks associated with weaknesses/threats and establish actions which mitigate the risks. Identify/Prioritize risks and upside of identified opportunities and establish actions to increase overall project success. Risk Assessment Importance: Risks associated with Weaknesses/Threats are addressed Opportunities are evaluated for potential upside

ASIL, Inc. Proprietary Information Communicate, Communicate, Communicate Definition: Evaluate/Identify who needs to receive what information, when (date/interval) it needs to occur, why is it necessary, how (phone, meeting, etc.) it will be delivered and who owns each delivery. Establish a schedule that utilizes all of this information, track deliveries, evaluate impact, escalate late deliveries and modify schedule as required. Communication Planning and Management Importance: Communication requirements are identified, prioritized & scheduled Methods and timing of communications are agreed upon Ownership is immediately established Mechanism to manage project communications is in place Themes and messaging requirements are clear

ASIL, Inc. Proprietary Information Monitor, Measure and Control Definition: The ability to identify and track all actionable items for a given project, by utilizing an automated closed loop process, in order to ensure completion of deliverables. Integrated Project Management Importance: Ease of managing all actions in one area Clarity of action Item ownership and due dates Real-time status monitoring (On-time, Overdue, Completed) Closed loop accountability and escalation control

ASIL, Inc. Proprietary Information Time ◄ Denial Rumor Despair ► ◄ Tolerance Opportunity ► ◄ Anger Acceptance ► Productivity (-) (+) ◄ Original productivity level Phase 1Phase 2Phase 3Phase 4 Experiencing Change Shock ► ◄ Possibility ◄ Event

ASIL, Inc. Proprietary Information Change Efforts without Business Transformation Management Starting Point End Goal Misaligned Organizational Efforts Change Efforts with Business Transformation Management Starting Point End Goal Aligned Organizational Efforts Seeing the possibilities

ASIL, Inc. Proprietary Information Time Productivity (-) (+) Lost Productivity Missed Opportunity with BTM processes without BTM processes Seeing the possibilities

ASIL, Inc. Proprietary Information Bringing it all together Stakeholder Assessment Risk Assessment Communication Planning and Management Integrated Project Management Envision The Future Core Competency Review SWOT Analysis Change Readiness Assessment Successful Change

ASIL, Inc. Proprietary Information Questions and Wrap Up ASIL, Inc Tasman Drive, Suite 117 Santa Clara, CA (408) Michael Vigil Exec VP Operations Pete Pazmany President / CEO