Prepared by Learning & Development Learning Strategy for [Course Name TBD] June Smith, March 2006

Project Information Sponsor: Bob Smith, VP of Sourcing Client: same Client Department: Corporate Business Unit: Audience will include all business units

Business Case Our off shoring efforts have saved Company more than $20M. Associates need to understand and support our off-shoring efforts in order for those efforts to be fully successful. Many associates will be traveling to India who have not been there (or perhaps traveled anywhere internationally) before. Associates traveling to India must understand the Indian culture and what to expect when traveling to India. It is critical that associates working remotely with our India partners have the skills to successfully interact with colleagues and others in India

Desired Behavior & Performance All associates taking this course – those traveling and those working remotely – must be able to demonstrate a basic understanding of the Indian culture and how (and why) Company does business in India. Associates traveling to India must have a deeper understanding of cultural business norms in India, be able to adapt to the culture, and know what to expect while in India.

Content to be Included The training course will include information on: General information about India Locations of our Indian offshore sites Similarities and differences in culture Actions to be taken prior to going to India Accommodations in India What Company and associate are each responsible for while traveling to India

Learning Approach & Deliverables Phase IPhase 2 Timeframe for Use Mid-March to mid-JuneBeginning mid-June GoalInformation transfer New skills and competencies Method PowerPoint reviewed in 1:1 sessions E-Learning and instructor led experience Measuring/ Tracking Tracking of participation Participation tracking; Level 1 evaluation; Knowledge testing

Learning Approach & Deliverables Phase 2 1.Executive Message > introduction to the curriculum; reiterates importance of preparing for working with offshore partners 2.E-Learning: “Understanding India” >Self-paced, interactive online class >Includes activities and self-checks throughout >Successful completion required before participating in small group experience 3.Instructor-Led: “Experiencing India” >Small group, classroom session (use of virtual classroom as back-up) >Focuses on application of information learned in e-learning >Includes discussion, role play, Q&A 4.Available Tools and Resources >E-learning (can be re-visited as needed) >Resource page >Mentor/buddy (tbd by client) Executive Message E-Learning (online class) Instructor-Led Experience Available tools and resources

Approach & Deliverables: Metrics/Tracking Tracking of completion (both e-learning and instructor-led) “Level 1” Evaluation >Measures associate reaction to the learning and used to adjust courses in the future >To be completed for both e-learning and instructor-led “Level 2” Evaluation >Measures associate knowledge via tests >To be completed for e-learning portion

Out of Scope Tracking of travelers and creation of exception reports (this will be completed by the Sourcing office)

Communications, Support & Roll-Out Sourcing Office will include course information in materials send to all travelers. L&D will include an “ad” for the e-learning course in the rotation on the L&D website. Sourcing office will follow up as needed with travelers to ensure completion of both courses.

Assumptions Content for the e-learning will be taken from the PowerPoint currently in use; this PowerPoint contains all needed content, and is accurate. E-learning must be structured so that it can be completed in small chunks and used as a reference after completion. Learning Consultants will facilitate the instructor-led experience. Instructor-led experience must be scalable. Learning will include Company associate experiences, including quotes, video, and still photos; these items will be provided by the client.

Risk Factors Timeline for completion is very tight; if reviews and approvals are not turned around very quickly by stakeholders, the project will not be completed on time. The timeframe allows for only a limited amount of interactivity in the e-learning course; this reduces the effectiveness of the course (although minimally).

Milestones E-learning Storyboard Review5/12/06 – 5/18/06 E-learning Knowledge Check Review6/2/06-6/6/06 E-learning Course is Live6/28/06 Instructor-Led Course Review6/21/06-6/22/06 Instructor-Led Course is Live6/29