4/20/2017 6:38 PM © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Patch Management: The Process and Best Practices 4/20/2017 6:38 PM Patch Management: The Process and Best Practices Name: Kate Simpson Title: RSE Biz Apps Training Lead Group: GTSC Readiness © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Understanding the Process 4/20/2017 6:38 PM Understanding the Process Microsoft is committed to resolving customer issues While avoiding introduction of additional issues The Process is in place to mitigate risk What is best for the customer and the Biz Deployment best practices When is a patch right for you? What type of fix is needed? How to deploy © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Patch Management Process

The Patch Process Stage 1 4/20/2017 6:38 PM The Patch Process Stage 1 Identify the Problem Customer finds a problem Problem is researched to determine impact on the business PSS incident is opened PSS searches for a work around PSS researches issue to determine the root cause Issue is submitted for verification 72 hours turn around Product Group verifies that this is a new issue Patch issues are not decremented against support contracts © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

The HotFix Process Stage 2 4/20/2017 6:38 PM The HotFix Process Stage 2 Customer Decision Request a fix HotFix Triaged with Product Group Feasibility – regression Priority Work around vs HotFix Resources 72 hours turn around Request a Design Change Request Same criteria for acceptance as for a code Fix © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

The HotFix Process Stage 3 4/20/2017 6:38 PM The HotFix Process Stage 3 Building a Solution Private Release sent to customer Apply to fully patched Test environment Test HotFix prepared All previous hotfixes are packaged as an .exe Specific feature area tested Available upon request Turn- around is appox. 30 days Service Pack Fully tested – available to the public May contain additional improvements © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Types of Patches Private Release, minimal testing Created just for the specific customer Not packaged, manual installation such as registry settings or SQL scripts to run HotFix – tested within the context of the problem. Roll-up of all previous HotFixes Packaged as an .exe May need to run SQL scripts or create a registry setting Service Pack– full regression test May need to run SQL scripts

HotFix for Client or Server? 4/20/2017 6:38 PM HotFix for Client or Server? Server side Files replaced .asp or .sql Client side Winproj.exe replaced KB article for HotFix Roll up of all previous hotfixes List of the latest fixes added Describes the symptoms of the fixes added to the roll up 2nd KB for each individual fix Some fixes only prevent behavior 2nd KB article includes steps to correct © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

4/20/2017 6:38 PM Deploying a Fix A Private Release requires that the latest HotFixes are applied to both Server and Client Apply to Test environment first! Is a HotFix right for your situation? Some fixes only prevent the problem but do not correct existing data Read the KB for complete information Some fixes require both a Server and a Client side fix © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Gaps between SP and QFE SP1 for Project 2002 HotFixes release after the SP1 SP1 2003 – planned for summer Hotfixes that don’t make the SP watch the KB for additional Hotfixes.

4/20/2017 6:38 PM Q & A © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

© 2004 Microsoft Corporation. All rights reserved. 4/20/2017 6:38 PM © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.