Revision - Consumer Protection

Sale of Goods Act Helps a consumer get compensation if things go wrong Requirements of the ACT 1.Match the description (if it says leather it must be leather) 2.Of reasonable quality in relation to price (no rips in clothes, electrical to be safe) 3.Fit for purpose (do what is expected,

Trade Descriptions Act Makes certain activities illegal - Requirements of the ACT – businesses MUST NOT 1.Give false information 2.Fail to give important information 3.Act aggressively

Effects on business Knowing the law Can be time consuming and expensive if experts need to be hired Compliance costs Having to give refunds and replacements. Providing and updating info on packaging, meeting quality standards Benefit Can market the benefits and gain good reputation for giving value for money Ensures all businesses are providing a minimum level of quality – larger businesses have advantage due to begin able to meet costs easier

Exam question – 6 marks YES Consider costs involved (refunding holiday costs etc) Without added cost – increased profit margin NO Type of business relies on quality of service anyway (so would they do it anyway?) Big company can use advantage over smaller ones who will “feel” the costs more