1 UNOG Learning Strategies and Activities - an overview Staff Development and Learning Section (SDLS)

2 Overview UNOG Staff Development and Learning Section Images – Facts – Figures Brief Review of policy and strategy Learning Opportunities M&C – IT – Languages

3 UNOG Staff Development and Learning Section Images – Facts – Figures

4 Clients - approx. 3,000  UNOG (Admin/Conf. Services)  OCHA  OHCHR  UNCTAD  ECE UNOG Staff Development and Learning Section Images – Facts – Figures

5 >> 2006 >>  Management & Communication >> 1,887 participants  Language Training >> 2,245 students  Information Technology Training >> 754 participants  International Recruitment Exams >> 645 candidates  Local Clerical & Secretarial Testing >> 438 candidates  Pre-Retirement Seminar >> 300 participants Total: 6,269

6 UNOG Staff Development and Learning Section Images – Facts – Figures SECRETARIAT-WIDE (INTERNATIONAL) COMPETITIVE EXAMINATIONS Testing and Examinations LOCAL TESTS Translators Interpreters Précis-writers Editors Verbatim Reporters National Competitive Examination (NCE Submission of the Personal History (P-11) For all 6 official languages For all 6 official languages For all 6 official languages For all 6 official languages Arabic, English, French, Spanish Examination subjects vary yearly Secretarial Accountancy Clerical For all 6 official languages English, French For all 6 official languages

7 Learning Policy and Strategy

8 Shared Responsibilities SDLS Staff Staff members Supervisors / Managers Design and implement programmes based on United Nations core values/competencies and organizational and individuals needs Ensure the use of the best possible learning methodologies and approaches Ensure learning in the classroom equally for all participants in a creative and supportive climate Ensure that learning needs on all levels are being fulfilled Monitor and evaluate training and take action to ensure the highest possible quality of the learning programmes Take an active part in the career development process Commit to developemental goals Take knowledge and skills back to the workplace, put them into practice and share with colleagues as appropriate Assess the needds for the department/specific function/individual Support professional developement and career planning aspirations of staff Facilitate the release of staff members to participate in learning activities Maximum learning outcomes Learning Policy and Strategy

9 Competencies Managerial Competencies Leadership Vision Empowering Others Building Trust Managing Performance Judgement/Decision Making Core Values Integrity Professionalism Respect for Diversity Core Competencies Communication Teamwork Planning & Organizing Accountability Creativity Client Orientation Commitment to Continuous Learning Technological Awareness

10 Learning Opportunities M&C – IT – Languages

11 Learning Opportunities M&C – IT – Languages Management and Communication Management Development Programme UNOG Orientation Programme Leadership Development Programme Performance Mgmt Supervisory Skills Coaching for Managers NCE Mentoring NCE Orientation GS DEV 3 TBC* GS DEV 1GS DEV 2 Team-based Interventions: Teambuilding Strategic Planning Client Orientation Integrity, Professionalism & Respect For Diversity Pre- retirement Seminar FOR SPECIFIC FUNCTIONS Professional Ethics and Integrity in our Daily Work Diversity Communicating Effectively in a Culturally Divers Environment Collaborative Negotiation Mediation 1 Career & Life Planning 2 Written Job Applications 3 Effective Interviewing FOR ALL STAFF Lunchtime Learning Sessions Briefings: e-Pas, etc. Career Support Centre Contracts Procurement Project Management Competency Based Interviewing Professional Presentation Skills Professional Writing Skills Train the Trainers Human Resources Module Powerful Presentations Effective Public Speaking Org. DevelopmentI Interventions FOR SPECIFIC TARGET AUDIENCE

12 Management and Communication (continued) Team-based Interventions  At client‘s request Learning Opportunities M&C – IT – Languages

13 Management and Communication Team-based Interventions  Key success factors: Process/ not a one-off activity Preparation! Results-based Combined with managerial coaching Practical, productive and fun Learning Opportunities M&C – IT – Languages

14 Learning Opportunities M&C – IT – Languages Management and Communication Career Support Centre  First full year of operation in English and French Mini-workshops 300 participants Coaching 100 participants

15 Management and Communication Career Support Centre Mini-Workshops (3 hours) Transitions New! Managing Mobility New! Change Management Giving and Receiving Feedback Managing Difficult Conversations New! Setting SMART Goals New! Managing Stress Learning Opportunities M&C – IT – Languages

16 Management and Communication Career Support Centre (continued) Individual Coaching (1 hour) Small Group Practice Session (3 hours) Individual Interviews PHP ReviewNew! Change Management Interview Practice Learning Opportunities M&C – IT – Languages

17 Information Technology Learning Opportunities M&C – IT – Languages FOUNDATIONCOURSESFOUNDATIONCOURSES SPECIALIZED COURSES Excel 2000 Beginner Intermediate Advanced Access 2000 Creating & managing a contacts list Lotus Notes Beginner PowerPoint Beginner Word 2000 Beginner Intermediate Advanced Windows Explorer 2000/WinZip On-line training 2-hour "How to …" sessions ECDL Certification Creating & managing an attendance record workbook Meetings & Group calendars Footnotes, Endnotes, Bookmarks, Cross- References, Hyperlinks & Index Master Documents SectionsForms Revision Tools Styles & table of contents Templates

18 Information Technology ECDL (European Computer Driving Licence)  Conclusion of successful pilot project (July 05-Nov 06) 83 participants 75 successfully certified at “Start Level“ = 90% success rate  New Phase of ECDL in 2007 Learning Opportunities M&C – IT – Languages

19 Languages Learning Opportunities M&C – IT – Languages GENERALCOURSESGENERALCOURSES SPECIALIZED COURSES Chinese Beginner Intermediate Advanced Arabic Beginner Intermediate Advanced English Beginner Intermediate Advanced French Beginner Intermediate Advanced Russian Beginner Intermediate Advanced Spanish Beginner Intermediate Advanced Self-Study – Language Resource Centre Directed Self-Study (English, French) Oral Expression English In the workplace Oral Expression Written Expression Oral Expression Oral Expression Professional Writing Skills* Professional Presentation Skills* Professional Presentation Skills* Placement TEST Language Proficiency Examination Distace Learning Project*

20 Language Programmes “Permancence“ in the Language Resource Centre  Open daily Learning Opportunities M&C – IT – Languages

21 Language Programmes (continued) Approx. 86 different classes each term  8 levels (E, F, S)  16 levels (A, C, R) Distance Learning Projects  OHCHR (Nepal) / DPKO (Afghanistan) Learning Opportunities M&C – IT – Languages

22 Thank you