Desktop Summary Jim Rodgers of J.O. Rodgers & Associates, Inc. Terri Kruzan of Culture Consulting

22 Key Questions  What is culture and what has it got to do with Talent Management?  What is Talent Management? © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

Talent Management ..the business strategy, procedures, and tools that guarantees that an organization has the right people in the right positions at the right time. »Linkage 3

44 When Understanding Culture Helps  Bringing Them In  Helping Them Win  Helping Them Grow  Letting Them Go © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

Purveyors of Culture Deal & Kennedy  Rites & rituals.  Heroes & heroines.  Storytellers.  Priests & priestesses.  Gossips, whisperers, and spies.  Cabals.

66 “Unwritten Rules” examples Don’t rock the boat. Wait your turn – pay your dues. Never challenge the boss publicly. Avoid self-promotion. © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization’s makeup and success – along with vision, strategy, marketing, financials, and the like… I came to see in my time at IBM that culture isn’t just one aspect of the game – it is the game. Lou Gerstner Who Says Elephants Can’t Dance?

8 Why Talent Management  “New goals-wrong people.  Lack of engagement.  Turnover affecting costs and continuity.  Growth 8 © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

99 When Ignorance of Culture Hurts  Top Talent –Bad Fit  Poor Talent – Working the System  Lost Talent – What Went Wrong? © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

10 CultureScan™...  Explains why we act the way we do.  Founders & history are key.  Requires socialization.  Establishes expectations.  Organizational personality  Operates subconsciously. © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

11 Culture is © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc A system of shared beliefs, values, attitudes, meanings, and traditions that defines a group and influences behavior.

12 Behaviors & Practices Assumptions/Roots Culture Comparison Values *The American Institute for Managing Diversity

Dimensions of Culture Strategic Identifies sources of competitive advantage Governance Drives internal management structure and how decisions are made Operational Guides employees in how to act in day-to-day activities

14 Family Culture Example* Newcomers not easily accepted Please the boss Hire people like us Reward seniority Good benefits Behaviors & Practices Values Assumptions/Roots Top down decision-making, assimilation, take care of people We are a Family (Governance) *The American Institute for Managing Diversity

15 Three Key Points 1.When Hiring –Tell the Truth. 2.When culture raises its head – Talk about it. 3.When there is a poor match –address it. Culture is not a good thing or a bad thing – it’s just the thing. Get used to it. Understand it. Use it. The Diversity Coach™ © 2008 Culture Consulting, Inc & J.O. Rodgers & Ass. Inc

16 Presenters Terri Kruzan and her Atlanta-based company, Culture Consulting are recognized experts in supporting internal & external consultants and their clients in aligning the culture of organizations to gain a source of competitive advantage. James O. Rodgers, CMC, MBA is President and Principal Consultant of a management consulting firm that specializes in diversity management. He is an author, speaker, thought leader, diversity management expert, master facilitator and Certified Management Consultant. Jim is the author of the groundbreaking book, Managing Differently: Getting 100% From 100% of Your People, 100% of the Time. He is highly regarded as an extraordinary speaker and management consultant. He has become the leading advocate for using the principles of diversity management as a strategy to improve overall performance Our unique expertise is in helping leaders develop concrete skills and the knowledge necessary to manage workplace culture to improve employee morale and implement business strategies. Ms Kruzan is the humorous voice behind the blog Leading-Workplace-Change. A finalist in the Stevie® Awards for Women in Business