This guide explains how to obtain top-up illustrations for accounts affected by the share class conversion programme on the Old Mutual Wealth platform. Top-up illustrations User guide

2 Introduction It is currently not possible to generate illustrations for top-ups into accounts on Charge Basis 3, which hold funds that are being converted through our Share class conversion programme that is running from 1 st February It is still possible to submit the top-up applications; this issue affects illustrations only. To get around this issue, you can run a new business illustration while incorporating the current value of the existing account. This guide explains how to do this. This is a temporary workaround while we complete the conversions and we are working hard to resolve the issue.

3 Valuation 1.Go to the Clients tab, and search for your client. (See below note if you are topping up an ISA). 2.Select the arrow next to their name. 3.Select the ‘Get valuation’ link next to the account you are topping up. The valuation will open in a new window; print a copy to use later. 4.For top ups into CIA, CRA or CIB, select the client’s name to go into their record and turn to page 5. 5.For ISA top-ups, select ‘Create new client’ and turn to the next page

4 ISA top ups The platform validates whether a client has an existing ISA and prompts you to top-it up. It will not allow you to create an illustration for a new ISA if there already is one. To get around this you will need to set up a new client record for them, just for the purposes of this illustration. You can either use ‘example’ or ‘dummy’ client details, or the client’s own details. If you use their details, tick the ‘No NI number’ box, since the validation is based on the National Insurance Number. If you have several ISA’s to top up, we recommend setting up a ‘dummy’ client and running all the illustrations on this record. If you have the Adobe PDF Rewriter option, you could change the client name on the illustration afterwards.

5 Start illustration 1.Select ‘Illustration’. 2.Choose the SelfSelect investment range and the ‘Proceed’ button. 1 2

6 Product type 1.Select the product you are topping up. 2. Select ‘Next’. 3. For CIA and CIB, confirm if the investment is on a single or joint basis

7 Your advice 1.Confirm the basis of advice, then ‘Go to contribution details’. 1

8 Account value You will need to enter the value of the existing account from the valuation statement printed earlier, using the following contribution type: ISA – lump sum or transfer, no initial fee CIA – lump sum, no initial fee CRA – transfer, no initial fee CIB – add the top-up amount to the current value of the bond, and input as a lump sum. If you are taking a percentage fee on the top up, calculate what this would be as a percentage based on the top up plus the bond value. E.g. If taking a 2% fee on a £10,000 top up (£200), and the existing bond value is £27,000, the percentage you would input for the fee is 0.5%. (the exact figure is 0.54%, however the minimum increment is 0.1%) 1

9 Top up contribution 1.For ISA, CIA and CRA, enter the top up and initial fee details as normal. 2.Select ‘Go to fund selection’ when finished. 2 1

10 Combined fund percentages For top-ups, the illustration would normally project the existing value of the account using the fund choice and current percentages in the existing account, and the top-up amount is projected on the set of funds and percentages you select on the illustration, which may be different. To calculate the amended percentages, please follow these steps, using the valuation statement you printed earlier. 1.Calculate the monetary value to be invested in each fund for the top up only. 2.Add the current account value and top-up value together. 3.Calculate what the monetary amounts invested in the existing funds and the monetary amounts for the top up funds equate to, as a percentage of the combined value from step 2. 2

11 Enter funds 1.Choose to Search by funds. 2.Add the funds for the top up as well as the funds that in the existing account*. 3.Enter the combined percentages for the funds as calculated from the previous step on page Select ‘Save’. *If there are bundled funds that are in the existing account that will or are being converted, you will need to choose the unbundled version instead

12 Phasing and rebalancing 1.For Phased investment, leave as the default of ‘No’. If you do require Phased investment, you will need to run a new business quote without the existing account value included. 2. Select your choice for automatic rebalancing. 3. Select ‘Go to Illustration Options’

13 Phasing and rebalancing 1.Enter details of any withdrawals that are being taken or will be taken across the whole account. 2.Enter details of the servicing and switch fees that are to be taken across the whole account. 3.Confirm if the client has additional accounts on the platform and enter their value. 4.Select ‘Get illustration’. This will open in a new window, and you can print or save it. 5.Select ‘Save and exit’ when finished. Top-up applications can be submitted through the normal process. If you have used dummy client details, please ensure the application is submitted for the correct client. If you have any questions about this guide, please contact your E-Business Specialist or Old Mutual Wealth consultant

14 Calls may be monitored and recorded for training purposes and to avoid misunderstandings. Old Mutual Wealth is the trading name of Old Mutual Wealth Limited which provides an Individual Savings Account (ISA) and Collective Investment Account (CIA) and Old Mutual Wealth Life & Pensions Limited which provides a Collective Retirement Account (CRA) and Collective Investment Bond (CIB). Old Mutual Wealth Life Assurance Limited, Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited are registered in England & Wales under numbers , and respectively. Registered Office at Old Mutual House, Portland Terrace, Southampton SO14 7EJ, United Kingdom. Old Mutual Wealth Life Assurance Limited and Old Mutual Wealth Life & Pensions Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Their Financial Services register numbers are and respectively. Old Mutual Wealth Limited is authorised and regulated by the Financial Conduct Authority with register number VAT number for all above companies is Old Mutual Global Investors is a trading name for Old Mutual Global Investors (UK) Limited and Old Mutual Investment Management Limited both of which are authorised and regulated by the Financial Conduct Authority. Their Financial Services register numbers are and respectively. Old Mutual Global Investors is registered in England & Wales under number and its registered office is 2 Lambeth Hill London EC4P 4WR. Old Mutual Investment Management is registered in England & Wales under number and its registered office at Millennium Bridge House, 2 Lambeth Hill, London, EC4V 4AJ. VAT number for all above companies is Old Mutual International (Guernsey) Limited is regulated by the Guernsey Financial Services Commission and is licensed to write long-term business under the Insurance Business (Bailiwick of Guernsey) Law Registered number Registered Office at Albert House, South Esplanade, St Peter Port, Guernsey GY1 1AW, Channel Islands.