Introduction Vision & Mission of India Post Implementation of flagship Projects Ways to generate more revenue & reduce expenditure by innovative use of resources 1Unit 1.3

India Post Empowering &connecting India 2Unit 1.3

Our Vision: Our Vision: Empower people by providing, communication, information and financial services 3Unit 1.3

To empower and connect people, organizations and governments using physical and electronic networks Our Mission 4Unit 1.3

Objectives To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. To provide mail, parcel, money transfer, banking, insurance and retail services with speed and reliability. To provide services to the customers on value-for- money basis. To ensure that the employees are proud to be its main strength and serve its customers with a human touch. To continue to deliver social security services and to enable last mile connectivity as a Government of India platform. 5Unit 1.3

Exercise 3.1 How to make our social commitment visible & felt. 6Unit 1.3

India Post Network Largest and Oldest Postal System in the world Net work of 1,55,204 POs out of which 1,29,553 are Branch Offices Serving the people since POs are computerized and it will be extended to Branch Offices in 11 th Five year Plan 7Unit 1.3

India Post Resources India Post Resources as on March,2009 CategoryNumber Group A638 Group B6645 Group C Group D35158 Total departmental Gramin Dak Sevaks GRAND TOTAL Unit 1.3

Group Discussion Advantages and Disadvantages of having a vast Network Scientific use of Resources – Man, Machine & Image 9Unit 1.3

REVENUE & EXPENDITURE  Where does Revenue come from? (in Million) (As on )  (1)Mails :  (2) Saving Bank (As on ):  (3) Others :  (A)TOTAL REVENUE :  Where do we spend?  (1) Operational Cost :  (2) Infrastructure & Pension :  (3) Agency Expenses :  (B) TOTAL EXPENDITURE :  DEFICIT (A-B): (-) Unit 1.3

REVENUE  11Unit 1.3

EXPENDITURE  12Unit 1.3

How to calculate ECR? Sale of postage stamps/stationery100% Postage in cash, unpaid article amount, franking machine amount 100% Money order commission100% IPO commission100% Telephone billTotal no of bills collected x Rs.5/- GEBTotal no of bills collected x Rs. 5/- SB account( including WFA/NREG account), RD account, TD account Rs per live account yearly KVP/NSC certificateTotal No of certificate(issue/Discharge) x36.54 IVP certificateTotal No of certificate (Discharge) x 9.70 PLI7% of premium collected RPLI10% of premium collected Railway/telecom pensionersRs. 80/- per payment EPF pensionersRs per payment Total income of the Post office: Cont…. 13Unit 1.3

How to calculate ECR? IMTSRs. 260 per transaction Post box/post bag rent100 % Post office quarter rent100% Advertisement income100% Exam fee income100% MO/VPMO from /sale of AD income100% Issue of identity card100% Sale of old records100% Speed post revenue100% Sale of gold coin4% of Total amount Sold Judicial/non judicial stamp3% of Total purchase (for HO only) Sheetal alovera sale30% of Total sale Any other income which are not included above Total income of the Post office: Cont…. 14Unit 1.3

Calculation of ECR: Amount of ECR = Total income x 100 (without pension) Total expenditure Amount of ECR = Total income x 100 (with pension) Total expenditure 15Unit 1.3

Exercise 3.2 Calculate the ECR for your office with the help of information given to you. 16Unit 1.3

Answer the questions with the help of information available in our website. Test Unit 1.3

RFD Modernise and consolidate the network Provide best in class customer service Develop Financial Services Grow in existing Businesses Develop professional workforce 18Unit 1.3

Concept of Project Arrow Present scenario 70% of people live in rural areas Most villages & small town do not have connectivity to mainstream economy Potential of India Post Dept has over 1.55 lakh POs across the country with more than 1.25 lakh in rural area This network provides a huge opportunity to connect remote areas 19Unit 1.3

Concept of Project Arrow… Make Post office the “window to the world” for ‘aam aadmi’ This is conceived in April 2008 – Focus on improving the core operations of Post offices – Enhancement of “look and feel” to create a unique identity 20Unit 1.3

Scope Get the core right Modernize the look and feel Focused efforts to significantly improve four core areas of the postal service – Mail delivery – Savings Bank – Remittances – Office service levels Broad approach to upgrade, enhance capacity and quality in – Branding – Technology – Human resource – Infrastructure 21Unit 1.3

Objectives Make a visible, tangible, and noteworthy difference in post offices that matters to the common man Verify and certify progress on ongoing basis using clearly defined Key Performance Indicators (KPIs) for each improvement area Set the foundation for a comprehensive transformation of India Post 22Unit 1.3

Covers 8 silos 1.Mail delivery – Ensure same day delivery and same day dispatch 2.Savings bank – Reduce transaction time Counter transactions Account transfer Closure Settlement of claim cases 3. Office service level – Improve customer satisfaction in all parameters from appearance to operation 4. Remittance – Payment of MOs on the day of receipt – Provide web enabled remittance service 23Unit 1.3

Covers 8 silos… 5. Human resources Identifying roles and job descriptions for all Designing suitable training to enhance operational and soft skills of staff 6. Infrastructure Standardize and consistent interior and exterior blueprint and ensure uniform implementation 7. Technology – To enable POs to provide all IT enabled services decide required Hardware Software Connectivity 8.Branding – Ensure uniform brand hierarchy as well as consistency for all products and services 24Unit 1.3

KPIs and Scoring Logic Measures performance on 19 KPIs Performance of each office/circle is measured on a scale of 0 to 100. Marks are reduced for each KPI if the performance falls below the target value 25Unit 1.3

KPIs and scoring logic 26Unit 1.3

KPIs and Scoring Logic 27Unit 1.3

India Post 2012 IT Modernised Project with a total outlay of Rs crores. In Phase-I, post office up to double handed levels were supplied with IT hardware and in Phase II program has been built on 3 cornerstones as follows. This project aims to establish Data Centre / disaster recovery centre, Nationwide networking of Post offices, Supply of computer hardware to non computerised post offices, mail offices & rural post offices. 28Unit 1.3

Mail Network Optimisation Project 1.New operational network would come in to effect with 1 st November Sorting hubs and 42 Intra circle hubs are functioning 3.Sorting Hubs close Speed post bags for each other 4.In such circle where no Intra circle hubs functions, post offices would be mapped to one of the sorting hub 29Unit 1.3

Where an Intra circle hub would function, some of the PO be mapped to only one of the sorting hub and some PO be mapped to both sorting hub and Intra circle hub Articles for post office not mapped in Speed net may be sorted based on the PIN range ( First three digits) Sorting hub would do sorting for all delivery post office under its catchment area 30Unit 1.3

31Unit 1.3