THE GAP INCORPORATED Leann Bustamante Jeffrey Bertinetti Mary Cassidy
GAP
Gap Incorporated Leading international specialty retailer Founded 1969 More than 3,800 stores worldwide May 19, 1976 initial public offering $18 per share Began trading on the NYSE 1976 Ticker symbol GPS Also listed on the Pacific Exchange
Provides customers with: Clothing Accessories Underwear Loungewear Personal care items For women, men, children, and infants Under the Gap (GapKids, babyGap, GapBody) Banana Republic Old Navy
Why they lost market share: Increasing competition in the retail industry Not keeping up to date with current trends and fashion Decreasing economy due to September 11 th events
Interview 20 Gap Customers 10 females, 10 males How long have you been shopping at Gap? Are you satisfied with the quality of Gap’s clothing? Do you feel it’s consistent with the modern trends? Do you feel it is adequately priced? Have you noticed any decrease in overall satisfaction in the recent years?
Results: Customers of over 5 years Decrease in overall satisfaction Prices increased No quality increase Have stayed with modern trends But competitors doing a better job
THE GAP INCORPORATED AHP ANALYSIS
AHP Analysis Strategy A: Marketing Brands Strategy B: Design and Merchandise Products Strategy C: Shopping Environment
AHP Analysis Three criterion: 1. Cost Control 2. Quality 3. Service
AHP Analysis
THE GAP INCORPORATED Future Sales Predictions
Quarterly Sales (Observe Seasonality)
Gap Inc. Annual Sales ( )
Linear Regression A linear model can be used because the data shows a clear trend High R Squared variable shows strong relationship between annual sales and year
Linear Regression Analysis Y = X Predicted Sales(all sales in millions) 2001 = $ 2002 = $ 2003 = $
MATERIALS REQUIREMENTS PLANNING
New MRP SAFETY STOCK 20% of sales should be kept on reserve for unexpected situations LEAD TIME Should be shortened to get them to customers when needed IMPROVES CUSTOMER SATISFACTION!!
NEW MRP Lot-Sizing-Rule Minimum Order Size Lowest amount of inventory possible means NO EXTRA COST!
TOTAL QUALITY MANAGEMENT
CODE OF VENDOR CONDUCT Clearly laid out set of rules which must be followed Enforcers of the Code: Vendor Compliance Officers (VCO’s) Inspect sewing machines for safety guards Review Payroll Records Interview Employees
PROBLEMS WITH GAP INC.’S TQM Workers see the VCO’s as “watchdogs” Workers may hide mistakes Workers may pass blame onto their peers LEADS TO TOO MANY CONFLICTS!!
THE NEW TQM Incorporate Deming’s 14 point program Break down barriers between departments Eliminate numerical goals/quotas Remove barriers that hinder the hourly worker This Leads to More FREEDOM!!
THE NEW TQM Quality Circles Groups of workers meet regularly/share information about the company House of Quality Finds out the attributes that a customer likes Benchmarking Compares Gap Inc.’s products with the competitors (J. Crew, Abercrombie)