Duane Wilson Access Services Department Chair Brigham Young University

 Discussion of survey of Access Services in ARL Libraries  Discussion of your libraries and how they relate  A look towards the future

 Why the Survey  ARL Libraries ◦ Sent to 100 Access Services Department Heads or their Equivalent ◦ 63 completed full survey for a response rate of 63%

Department Naming Number of Libraries % of responses Access Services2554% Access Services somewhere in title 3270% Access in the title3372% Circulation in title817% Technical services24% Reference00% N=46

 Access and Delivery Services  Access and Technical Services  Access and Resource Sharing  Access and Information Services  AskUs Unit  Information Access and Delivery Services  Information Delivery & Library Access  Integrated User Services  Resource Access and Delivery  Patron Services  Circulation and Information Services  Public Services

◦ Circulation ◦ Interlibrary Loan ◦ Stacks Maintenance ◦ Billing ◦ Reserves ◦ Reference services ◦ Document Delivery Service ◦ Library Security ◦ Periodicals ◦ Multimedia (housing/circulation of multimedia items) ◦ Other--(please list any additional service units/areas) 

Area Number of Libraries % of Respondents Circulation 5997% Reserves 5590% Interlibrary Loan 5184% Document Delivery 5184% Stacks Maintenance 5082% Billing 4777% Multimedia 3354% Other 3253% Library Security 2850% Periodicals 1931% Storage or robotic retrieval 1423% Reference Services 58% N=61

Area Number of Libraries % of Respondents Circulation, Reserve 5590% Circulation, ILL 5082% Circulation, Document Delivery 5082% Reserve, ILL 5082% Circulation, ILL, Reserve 5082% Circulation, ILL, Reserve, Document Delivery 4879% Circulation, ILL, Stacks 4572% Circulation, ILL, Stacks, Reserve 4572% Circulation, ILL, Stacks, Reserve, Document Delivery 4371% Circulation, ILL, Stacks, Billing 3659% Circulation, ILL, Stacks, Billing, Reserves, Document Delivery 3354% N=61

AuthorDateCirculationReservesStacks Interlibrary Loan Document Delivery SecurityBilling Steel1991xxx x Schneiter2002x xxx x Thornton and Warman 2002xx x Dawes, Sweetman, Von Elm 2005xxx xx Hersey2005xx x Frederiksen2005xxxx Su2008xx xx Wilson2013xxxxx

Circulation Reserves Stacks Interlibrary Loan Document Delivery

◦ Increased ◦ Decreased ◦ Stayed the same

 19% Increased  63% Decreased  19% Stayed the Same

◦ Adjustments to departmental organization or workflow ◦ Restructuring, adding, or removing units within this department ◦ Increased departmental funding ◦ Decreased departmental funding ◦ The number of staff positions stayed the same ◦ Other factors (please indicate)

Adjustments to departmental organization or work flow Restructuring, adding, or removing units within this department Increased departmental funding Decreased departmental funding The number of staff positions stayed the same Other factors Staff Increased Staff Decreased Staff Same N=59

◦ All units in this department are located in the same part of the library ◦ Only some of the units in this department share space; different units are housed in different parts of the library ◦ Each of the units included in this department have their own separate work space ◦ Other (Please indicate)

Answer Number of Libraries % of Respondents All units in this department are located in the same part of the library 1017% Only some of the units in this department share space; different units are housed in different parts of the library 3661% Each of the units included in this department have their own separate work space 610% Other -- (Please explain) 712% N=59

 Combined services are occurring, but they are usually combining with other areas in Access Services  Reference and Access Services were not usually combining

◦ Adding or combining units in this department ◦ Removing units from this department ◦ Changing the location/space of this department ◦ Reorganizing the leadership/organization of this department ◦ None of these changes as of yet will be made ◦ Other changes

Answer Number of Libraries % of Respondents Adding or combining units in this department 2034% Removing units from this department 610% Changing the location/space of this department 2034% Reorganizing the leadership/organization of this department 1525% None of these changes as of yet will be made 2034% Other changes (Please explain further in the following question) 814% N=59

Circulation Reserves Stacks Interlibrary Loan Document Delivery

Circulation Interlibrary Loan Reserves Stacks

Circulation Reserves Interlibrary Loan Stacks

Circulation Reserves Interlibrary Loan

 Organize around a central service point  Make your services truly interconnected  Focus on excellent service  Experiment with new ideas, don’t hold onto the past

Circulation Interlibrary Loan Reserves Stacks

Duane Wilson Wilson, Duane. “Re-envisioning Access Services: A Survey of Access Services Departments in ARL Libraries.” Journal of Access Services 10.3 (2013):