Welcome to the World of Hospitality Information Technology Chapter 1 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

Interview Paul Manley Director of Loyalty Marketing Cendant Corporation 30 years experience Hotels, Cruise Ships, Vendors, Consultants Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

Interview (cont.) Most important skills to have: 1. Big picture- Understand industry drivers 2. Content- Deliver tangible results based on your role 3. Learning- Be able to absorb new information 4. People Skills- Be able to develop long term relationships Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

Interview (cont.) Advice: Learn about both the hospitality business and information technology. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

I. Introduction Information Technology (IT) is no longer just one department. Now, everyone in the organization is responsible for IT. Departmental Managers purchase or play a critical role in the purchasing of IT systems. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

II. Welcome to the World of IT Fast changing Increasing guest technological demands Increasing competition Labor issues Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

IT is the Entire Organization Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

III. Managing Your Career Good choice-hospitality and tourism are among the largest and fastest growing industries. IT opens up career options. Do a S.W.O.T. analysis. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

IV. Decisions, Decisions, Decisions Technology career path: 1. IT Managerial Combines business and technology 2. IT Technical Technology-focused 3. Non Managerial IT IT is still critical! Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

V. Summary Skills needed to succeed: 1. Business acumen and leadership skills 2. Strong foundation of technical skills 3. Become technologically savvy 4. Understand service management 5. Be socially and ethically responsible Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

Additional Resources www.hospitalityupgrade.com A leading hospitality industry trade journal focusing on IT www.cio.com CIO magazine http://cin.earthweb.com IT news and content Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458