Process Mapping - SIPOC Six Sigma Foundations Continuous Improvement Process Six Sigma Simplicity Continuous Improvement - SIPOC Process Mapping

Key Learning Point Process mapping is the graphic display of steps, events and operations that constitute a process Start process Mapping with SIPOC It will help you quickly identify Project Scope Potential key inputs (X’s) Team members Process steps to focus on Continuous Improvement - SIPOC Process Mapping

Definition of a process A process is a collection of activities that takes one or more kinds of inputs and creates output that is of value to the customer Continuous Improvement - SIPOC Process Mapping

Definition of a customer and supplier A customer is the person /organization/ department that receive AND values the output of a process A supplier is the person /organization/ department who creates/supplies the process inputs Continuous Improvement - SIPOC Process Mapping

High Level Process mapping - SIPOC Suppliers Inputs Process Outputs Customers Continuous Improvement - SIPOC Process Mapping

SIPOC – steps that start the process This is a team decision. The start of a process is never fixed. example – when does the process of buying a car start? When your car breaks down When you see an advertisement When you enter a show room When your existing rental ends When you talk to the salesperson When you can afford one…. Continuous Improvement - SIPOC Process Mapping

SIPOC – key intermediary steps Do not be tempted to record every single alternative route that the process has ever taken. Steps should be combined if a process branches Steps should be combined to reduce the total number until you have between 5-7 steps Example 1) Receive castings 1a) Proof machine casting 2) Inspect 2a) If poor create NCR and rework 2b) If rework fails scrap 3) Place in Stores 4) Heavy cut 5) Final cut could be reduced to 2) Machine castings Continuous Improvement - SIPOC Process Mapping

SIPOC – key inputs and outputs An input or output is an object / decision / piece of information Key outputs are what the customer(s) value most Key inputs are those without which the process cannot operate Continuous Improvement - SIPOC Process Mapping

SIPOC – how to create Draw SIPOC table on flip chart Write at the bottom of the output column your primary metric Write at the bottom of the process column the name of the step that ends the process Write at the top of the process column the name of the step that starts the process In between, write down the name of 3-5 key intermediary steps in the process column. Space them equally between the top and bottom Start at the top of the table For each process step write the key outputs, key inputs, key suppliers and key customers in the corresponding columns at the same height as the process step name Continuous Improvement - SIPOC Process Mapping

High Level Process Mapping – Example SIPOC Suppliers Inputs Process Outputs Customers Sales Signed Order Get order Standard order form, credit check Applications, Finance Applications Order form Enter order Order no Engineering Standard BOM Buy materials Sub –orders MRP parts., schedule Receive materials NCR QA, Purchasing Manufacturing Schedule, manpower Assemble Witnessed Test cert QA, Finance Finance invoice Dispatch Parts list End user, contractor Contractor Check Collect Payment Bank balance Shareholders Continuous Improvement - SIPOC Process Mapping

Exercise - SIPOC For your project, identify SIPOC. Suppliers Inputs Process Outputs Customers For your project, identify SIPOC. Later confirm this understanding with your champion, process owner, and team. Once the SIPOC is complete you can use the following checks; Is the primary metric one of the outputs – if not you may have mapped the wrong process Compare the Suppliers with the Charter team – do you have the right people to control the key inputs? Compare the Customers with the Charter team how can you involve them in the project? Can you establish Y for each process step. E.g. if cycle times how long does each process step take, If defects how many defects occur in each step. If cost how much cost is allocated to each step. Continuous Improvement - SIPOC Process Mapping

Process Mapping - SIPOC Six Sigma Foundations Continuous Improvement Process Continuous Improvement - SIPOC Process Mapping