What are your questions and feedback? How can you best manage change or if there’s a service incident? What tools do you have at your disposal? What’s different about being in the cloud vs. on-premises? What are the principles by which Microsoft delivers innovation?

Maintain an evergreen service Offer highly configurable and scalable services Provide a platform built on security, privacy, and trust

Security comes first Evolving standards Direct feedback Real-time information Common support issues Monthly release cadence Minor & major updates Up-to-date, no patching Direct to customer communications Organizational readiness content

Customer engagement Send-a-smile in-product feedback Support and community aggregate customers’ issues Old New

Security Best-in-class security with over a decade of experience building Enterprise software & online services Physical and data security with access control, encryption and strong authentication Security best practices like penetration testing, defense-in-depth approach to protect against cyber-threats Unique customer controls with Rights Management Services to empower customers to protect information  Compliance Commitment to industry standards and organizational compliance Enable customers to meet global compliance standards in ISO 27001, EUMC, HIPAA, FISMA Contractually commit to privacy, security and handling of customer data through Data Processing Agreements Admin Controls like Data Loss Prevention, Legal Hold, E-Discovery to enable organizational compliance Privacy Privacy by design with a commitment to use customers’ information only to deliver services No mining of data for advertising Transparency with the location of customer data, who has access and under what circumstances Privacy controls to regulate sharing of sites, libraries, folders and communications with external parties

Office 365 built in security Office 365 customer controls Office 365 independent verification and compliance Microsoft security best practices 24hr monitored physical hardware Isolated customer data Secure Network Encrypted data Automated operations

$3bn+ investment in cloud infrastructure Dark Fiber between hubs with multiple international edge points DC Physical Software Benchmark setting Power Usage Effectiveness (PUE)

Mix and match services to meet your requirements Redundant datacenters and financially backed SLA provide uninterrupted and reliable access Choose the flexibility between cloud and hybrid deployment Office 365 is highly configurable with some customization

100s to 1000s10s of Thousands Thousands100s of Thousands 10s of Thousands100s of Millions 10s to 100sMillions Up to 4-5 orders of magnitude difference!

It is critical that you understand what change means, types of change Clear, predictable and reliable service change communications is critical

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Compliments other communications, provides notification and actions required

Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes. Any Office client in mainstream support Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Web browser Office client Older clients

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Service Continuity by Design Redundancy Physical redundancy Data redundancy Functional redundancy Resiliency Active load balancing Recovery across “failure domains” regularly tested Human intervention by exception Automated recovery alerts 24x7 on-call engineer On-call engineers are core product group members Distributed Workloads Distributed components are more resilient Most failures are contained to a single service. Service component isolation Complexity avoidance and graceful degradation Standardized hardware Fully automated deployment Built-in workload management mechanisms Predictability and Inspectability Incident avoidance detailed Log and tracing to avoid SI Rich forensics and monitoring

First and best content Regional Updated hourly

StatusDescription SHD icon Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating. Service Interruption Microsoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service. Service Degradation Services are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness. Restoring ServiceMicrosoft has isolated the likely cause of the incident and is in the process of restoring service Extended RecoveryServices are restored and may be slower than usual Service RestoredNormal system services have been restored Additional InformationThere is additional information provided Normal ServiceThe service is healthy ?

Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, iOS and Android devices

Ability to query a tenant or permissioned account and see service health results

View the customers in which you have delegated admin privileges Find, select and perform administrative tasks on behalf of your customers View your customers’ Office 365 service health status and details Create, edit and view service requests on behalf of your customers Create trial, purchase offers and delegated administration requests

Answered your questions and heard your feedback (I hope!) Tips on how to best manage change or if there’s a service incident Quick tour of the tools you have at your disposal Key differences about being in the cloud vs. on-premises The principles by which Microsoft delivers innovation in Office 365