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Business Process Management on the Microsoft Platform Clive Donaghue Partner Solution Sales Specialist Harsha Karunaratne Application Platform Technology Specialist Microsoft UK

3 What Is Business Process Management (BPM)? “Business Process Management (BPM) is a management discipline that treats business processes as assets to be valued, designed and exploited in their own right. It aims to improve agility and operational performance…. BPM requires technologies with which managers can control and modify their processes. Specifically it requires technologies that make process explicit; that is, clearly expressed and readily changed.” (Gartner, 2006) “Tools” BPM-Enabling Technologies “Management Discipline” Business Process Management

4 The Ancestors of BPM System & application processes System & application processes High throughput and scalability High throughput and scalability Specialised development tools Specialised development tools High complexity High complexity Scanning of paper forms Scanning of paper forms Document and content management Document and content management Specialized portal and task/workflow Specialized portal and task/workflow High complexity High complexity Human centric processes Human centric processes Work load Management Work load Management Workflow design and simulation Workflow design and simulation Business Design tools Business Design tools Process Design Process Design Process Modelling and Simulation Process Modelling and Simulation Process Impact Analysis and Simulation Process Impact Analysis and Simulation Business Rules Business Rules EAI Enterprise Content Management & Document Management Workflow Modelling and Rules BPM Suite (BPMS)

5 Activity Complexity/Rigidity Collaborative Processes Collaborative Processes Transactional Processes Breadth of Processes Example: , instant messaging, personal task list Individual Ad hoc Individual Human Semi Structured Example: Document approval, vacation approval Team Example: Expense reporting, management dashboard System Highly Structured Cross-Team Example: Extending LOB applications, supply-chain Fixed Process Enterprise App

6 Individual Ad hoc Human Semi Structured System Highly Structured Fixed Process Collaborative Processes Collaborative Processes Transactional Processes Common Design Tools Common Monitoring Tools Common Runtime Collaboration Server Process Server Microsoft’s BPM Foundation

7 Windows Workflow Foundation Individual Ad hoc Human Semi Structured System Highly Structured Fixed Process User Capability Data & BI Capability SOA & Process Capability Modeling & Development Capability

8 Complete BPM Suite The Microsoft BPM Suite Windows Workflow Foundation Data & BI Capability SOA & Process Capability Development Capability Partner Offering Partner Offering Partner Offering Partner Offering Partner Offering User Capability

9 The BPM Lifecycle

10 Model and Design Business Process Modeling and Documentation Visual Design of Electronic Forms Visual Design of Collaborative Applications Microsoft native: Visio for process capture Office design tools (VSTO) for UI Visual Studio (WPF) Partner: Office add-ins for modeling, simulation and rules capture Stand-alone model / simulation tools UI design / dev tools Industry templates / accelerators

11 Microsoft native: Visual Studio (BTS, BRE, WCF, WF) Visual Studio – Explorer Microsoft Management Console Partner: UI design / dev tools Deployment Tools Industry templates / accelerators Develop and Deploy Development of Business Processes Develop new composite processes from reuse of existing systems Deployment of Highly Distributed Processes

Olaf Wagner Chief Information Officer SourceCode – K2.NET

13 Manage and Interact Intuitive end-user task interaction thru Office Interaction with Collaborative Processes Effective Management and Control of Distributed Processes Microsoft native: InfoPath, Office apps Exchange, SharePoint Web and Win forms External applications Operational process management (BTS) Partner: Workload management Operational process management SLA management Native forms

14 Analyse and Optimise Real-time Tracking of End-to- end Business Process Performance Management Visibility into Business Process Performance Real-time Process Optimization Microsoft native: Business Activity Monitoring Business Scorecard Manager Partner: Business Activity Monitoring Process optimisation (business user)

Adi Hofstein V.P. Business Development PNMSoft - Sequence

16 Full BPMS created with Partners Complete BPM Suite Manage Rules Manage Workload Optimise Process Industry Solution Windows Workflow Foundation Data & BI Capability SOA & Process Capability Development Capability User Capability Model & Simulate

17 Next Steps BPM whitepaper Partner pods Microsoft pod

18 © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.