Legal and Ethical Considerations Chapter 21 Legal and Ethical Considerations

Chapter Objectives List the seven categories of laws affecting the hospitality Industry Describe two ways government laws are enforced List the four areas in which liability issues arise List four common law rights of guest List seven questions that can help you make ethical decisions Describe good work ethic List four guidelines that will help you have a good work ethic

Discussion With your table group discuss the rules of a favorite sport or game. Answer the following questions: What is the purpose of these rules? List five of the rules. Are they procedural or Safety rules? Be ready to present to the class in 5 minutes

Laws and Regulations What is a Law? What are some laws you are familiar with? What is the purpose of these laws? What might happen if there were no laws? What is the difference between a law and a regulation? What is the difference between a regulation and an ordinance?

Laws and Regulations Law: society's rules for proper behavior Regulation: specific rule that is developed based on a law Ordinance: regulation made by a local government

Activity With your table group research one of the categories of laws. Create a presentation that covers the following Explain your category of Laws List the Laws under that category Give situations were the laws might apply You will present on Wednesday.

7 Categories of Laws Affecting Hospitality Hiring and employment laws Worker safety laws Food safety laws Building and zoning laws Environmental protection Smoking ordinances Liquor laws

2 Main Ways That Agencies Enforce Laws Pertaining to Hospitality Businesses Licenses Inspections

Liability Issues for Hospitality Businesses Guest injuries Property damage or theft Guest privacy

4 Common Law Rights of Guests Decent and humane treatment No abusive or insulting treatment by employees Total use of a room To be protected from personal injury

Ethical Behavior Defined as doing the right thing; even when under pressure to do the wrong thing. Unethical behavior is doing the wrong thing.

8 Ethical Qualities Honesty Integrity Trustworthiness Loyalty Fairness Concern and respect for others Commitment to excellence accountability

7 Questions to Help You Make a Decision Is it legal? Does it hurt anyone? Is it fair? Am I being honest? Can I live with myself? Would I publicize my decision? What if everyone did it?

What is a good work ethic? A good work ethic is an attitude that combines hard work, good performance, and dependable results. Ask yourself these questions: Do you value your work? Do you refuse to look for the easy way out? Do you take pride in your work? Would you work even later than scheduled if necessary?

4 Guidelines to Help You Have a Good Work Ethic Act in a professional manner Keep your personal life private Do not steal Do not waste resources