EA Modelling Guidelines From Capabilities to Services Version 2.5

Strategic Direction The HA’s strategy is to move away from purchasing “islands of technology” to the procurement of modular, loosely-coupled, managed services.

Historical system-based architecture Business siloed by ICT Business model BUSINESS NTCC Projects RCC Focus on document exchange Solutions impose constraints Technology model TECHNOLOGY SNMP Oracle UNIX CORBA Applications Inward technology driven view

Service-Oriented Architecture (SOA) BUSINESS TECHNOLOGY Soft boundaries (process & services) Processes Requirements and solutions closely aligned Focus on service Service Model Business Model Technology Model Focus on contract Outward business-driven view Services

The Service Model Aligning the Business and Technology Perspectives 4/19/2017 9:49 AM The Service Model Aligning the Business and Technology Perspectives Business Model Service Model Technology Model

A Layered View (End Game)

Relationship to Enterprise Architecture 4/19/2017 9:49 AM Relationship to Enterprise Architecture

Relationship to MSP Blueprint and TOGAF Stages 4/19/2017 9:49 AM MSP TOGAF Model P Processes, business models of operations and functions, including changes to operational costs and performance levels. Business Architecture Business Model O Organisational structure, staffing, roles, skills requirements and changes to organisational culture, style and personnel. T Technology, ICT systems, standards and tools, equipment, buildings, machinery and accommodation requirements. Technology Architecture Technology Model I Information and data requirements, including details of any new developments or re- developments. Information Systems Architecture

Relationship to ITIL Service Management 4/19/2017 9:49 AM

4/19/2017 9:49 AM Capability Mapping Capability mapping is a modelling method for determining the strategic positioning of an organisation. Based on the theory of Porter, Capability Mapping is used to understand the implications of a strategy by viewing it in terms of capability systems. Capability Mapping uses activity-system maps for the visual representation of the model. Capabilities should be described by a name and quality characteristics like necessary people, technology, process, management and information.

How the Capability view differs from other Business Architecture views 4/19/2017 9:49 AM Roots of contemporary performance problems are due to organisationally based operating model Process models (though an improvement) are not the optimal view or management layer, and they expose “how” business is done Capabilities manage “what service at what service level” – which is the most stable and concise level for design and management From Traditional Organisational Management To Process Optimisation To Capability Management

Separation of Concerns 4/19/2017 9:49 AM Separation of Concerns By separating “what” is done in an organisation, at both high and detailed levels, from “how” it is done, in terms of people, processes, ICT and other views, an inherently more stable and objective view of the business and the organisation is exposed.

What is a Capability?

Definition of a Capability 4/19/2017 9:49 AM Definition of a Capability The practical ability to realise business benefit by a combination of Processes, Organisation, Technology & Information.

Capability Mapping can provide much more relevant information 4/19/2017 9:49 AM Capability Mapping can provide much more relevant information Metrics – how is it measured? Cost data? Service level (like a service level agreement with outsourcing) – how it is and how it should perform? Compliance and governance regulations? Owner? Customer? Does it directly contribute to the performance of the parent capability or the overall organisation (core capability)? Is this capability a key part of what external organisations such as customers think of when they do business with the organisation (identity/brand) ?

4/19/2017 9:49 AM Capability Mapping

4/19/2017 9:49 AM A High Level Capability Map links Internal Capabilities with External Capabilities Develop the network Plan and manage the network 3. Collect information 4. Disseminate information 5. Collaborate A. Customers B. Customer Facing Channel Partners F. Infrastructure & Compliance Government: OGD’s, DfT, EU E. Financial Providers (Treasury, PFI) C. Suppliers D. Other Partners

4/19/2017 9:49 AM Each level of the Capability Map can be decomposed down into more detail

Mapping against the EA Reference Model 4/19/2017 9:49 AM

Example Capabilities-EARM Mapping

Capability Mapping as the Foundation for SOA 4/19/2017 9:49 AM Capability Mapping as the Foundation for SOA

Capability Mapping: the ideal foundation for SOA 4/19/2017 9:49 AM Capability Mapping: the ideal foundation for SOA Business Model Business/IT Alignment Technology Independent Services by Design Demand Plan & Manage the Enterprise Supply Business Driven Stable Data Rich TOGAF ADM Service Model

Capability Mapping as the business foundation for SOA 4/19/2017 9:49 AM SUPPORT ICT Applications Business Processes FORM CREATE Service- Oriented Architecture Business Capabilities UNDERPIN

The Service Model Aligning the Business and Technology Perspectives 4/19/2017 9:49 AM The Service Model Aligning the Business and Technology Perspectives Business Model Service Model Technology Model

Inputs to the Service Model 4/19/2017 9:49 AM Inputs to the Service Model TOGAF Business Architecture TOGAF Technical Architecture Service Model TOGAF IS Architecture

10 steps to service definition 4/19/2017 9:49 AM 10 steps to service definition Existing Information Architecture Existing Database Schema Develop Use Cases 2 Identify Services Interaction 4 Identify Message Contracts 5 1 Business Model Map As-is & To-be Business State Identify Required Services 3 Define Service Contracts 7 Evaluate impact on Business 9 10 Develop/ Enhance Service Model Service Model ICT Operational model & policies Define Solution Architecture 6 Identify Existing Service Reuse Opportunities 8 Existing Service Model

How Capability Maps can help Service Design 4/19/2017 9:49 AM