Greg Pierce| Concerto Cloud Services Which Cloud is Right for Microsoft CRM?

About the Presenter Greg Pierce Vice President, Concerto Cloud Solutions Pioneer in Enterprise Cloud Computing Veteran business leader and entrepreneur with over 20 years experience Helps businesses transform through the use of disruptive technologies

About Concerto Cloud Solutions Which Cloud is Right for Your Customer’s CRM Solution? – Three Deployment Options – Pros and Cons – Cost Comparison Q&A Agenda

The Cloud That’s Up to Your Challenge – Built for the toughest regulatory challenges and most complicated applications Delivers comprehensive cloud enablement for partners Customizable private & hybrid cloud solutions Deep technical & integration expertise Superior cloud performance About Concerto Cloud

Concerto Cloud Quick Facts

Infrastructure Business model Ownership Management Location On Premise versus Cloud CONSIDERATIONS WEB SERVICES & APPLICATIONS ON-PREMISE APPLICATIONS ADVANTAGES

Get new products or services to market faster Support Expansion of Business Support development of new types of applications Improve the availability of applications Lower Risk What do customers expect from the cloud?

Multi-TenantSingle-Tenant Public Cloud vs. Private Cloud Limited ability to customize Commodity servers & infrastructure No control over upgrades Lower costs Customizable to meet unique needs No shared instances Can meet higher security and compliance requirements Can control upgrades and administration

Three Deployment Options for Microsoft CRM: On-Premise Microsoft CRM Online (public cloud offered directly from Microsoft) Private Cloud Deployment Options for CRM

Pros Microsoft CRM Online (Public Cloud) No control of updates or releases – complete testing still required after rollups or releases Additional cost for each gigabyte of data over 5 gig. $9.99 gig/mo. Data Migration to move data from on-premise to online Not all ISVs are supported No ability to restore or retrieve data to a certain point No visibility and access to back end logs or reporting Dependent on Microsoft for infrastructure support Quick start up time Access anywhere via the internet Limited IT resources required to support usage (Outlook Client) Financially backed SLA Scalable Cons

Pros On-Premise Requires IT/Support personnel trained to support the CRM deployment Ongoing maintenance, licensing, patches, and testing Access dependent on VPN or security limitations Ability to control when updates are made, and how often Fully integrated into existing IT infrastructure (AD, SQL, etc.) & DR plans Complex customization capabilities (PBX, Security, and DBS) Cons

Pros Private Cloud Services (Best of Both) Requires subject matter expert or support contract to govern total solution Overall cost higher than public cloud options Scalability comes at additional cost Quick-Start Up, Anywhere Access, Cloud-based Limited IT resources required Complete control of application upgrade or maintenance patches Control and choice over infrastructure (example security) No data migration required SLAs available Supports all third party ISVs and custom apps Cons

Integrating with Other Clouds ERP, Customized CRM, Sensitive and High Impact Data Storage, Website, Human Resource Management

Comparing Costs to On-Premise

Software – Subscription (ideal for those who have lapsed on enhancement plans) – Infrastructure as a Service (cloud only platform - ideal for those who want to maintain their licensing) Hardware – Opt for private cloud with no shared components Facility – Opt for solutions that provide redundancy for failovers Services – Implementation and upgrade services What should a Cloud Deployment Include?

Uptime – Service Availability Commitment – 99.99% or higher for business-critical applications Incident Response – Typically 2-4 hours, can be as low as 1 hour Recovery Time – Can be as low as 15 minutes What’s an Hour Worth to Your Customer?

Sample Microsoft CRM Comparison Users: 300 Core Stack: 2 Web Services Application Server SQL Database Server Environment Requirements: Active Directory domain controllers Windows Server licenses SQL Server licenses & CALs

CRM Sample Case

Comparing CRM Cloud vs On-Prem

The Migration Process PHASE 5: Go-live Operations Enablement PHASE 4: Client Acceptance Customer Care Handoff PHASE 3: Application Installation & Database Migration PHASE 2: Server Build & Cloud Infrastructure Setup PHASE 1: Kick-off Meeting

Q&A

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