Authored by Malcome Kyser 12-Mar-2002 Modified by Lt Colonel Fred Blundell TX-129 Fort Worth Senior Squadron For Local Training Rev Jan-2014

Skills of CRM Mission / Flight Analysis Assertiveness Decision Making Communication Leadership Adaptability and Flexibility Situational Awareness

Phases of Mission Flight Analysis Preflight In-flight Post Flight Mission / Flight Analysis

Preflight Analysis Planning Preparation Briefing

Mission / Flight Analysis Characteristics of an effective Briefing Professional Focused Assigns Responsibilities Interactive Complete

Mission / Flight Analysis In-Flight Mission Analysis Short-Term Planning Monitoring Mission Progress Identifying and Reporting Challenges / Changes

Post Mission Analysis Selective Review Interactive Timely Mission / Flight Analysis

AssertivenessAssertiveness Assertive - confidently aggressive or self-assured Should be at a comfort level for all crew members for the circumstances Should meet the requirements of a Behavior Continuum

Barriers to Positive Assertiveness Fear of Challenging a Position of Authority Experience of Experience Rank / Grade Lack of Confidence Fear of Reprisal AssertivenessAssertiveness

Assessing the Problem Verifying Information Identifying Solutions Evaluating the Decision Anticipating Consequences of Decisions Informing Others of Decision and Rationale Decision Making Components of Decision Making?

Verbal (Requires Words) Non-Verbal (Everything else besides the words) CommunicationCommunication You don’t need audio to hear what the pilot is saying. Types of Communication?

CommunicationCommunication Sender’s Responsibility Communicate in the appropriate manner and mode Utilize direct verbal communication Convey information accurately and concisely Provide the information at the appropriate time Request verification or feedback from listener

CommunicationCommunication Listener’s Responsibility Actively listen Participate actively verses passively Answer the communication Ask for clarification of unclear communications Take action as a result of the communication

Barriers to Communication NoiseRank or Experience Task OverloadGender AttitudeCulture Passive RoleLack of clarity Lack of action Lack of response CommunicationCommunication

LeadershipLeadership Types of Leadership Designated Leadership Responsible for all actions Approves final decisions Normal mode of leadership Functional Leadership Leadership by knowledge or expertise Occurs when the need arises

LeadershipLeadership Responsibilities of Leadership Crew performance Direct actions Asking for assistance

Traits of an Effective Leader Respected Decisive Delegates Tasks Provides Feedback Leads by Example Keeps Crew Informed Open to Suggestions Builds Team Spirit Directs and Coordinates Activities Maintains a Professional Atmosphere Knowledgeable of how to do the Mission LeadershipLeadership

Adaptability and flexibility are the cornerstones of effective leaders and successful missions Adaptability & Flexibility

Situations That Require Quick Action When un-briefed situations arise When a routine mission becomes an emergency When transitions occur When a crew member is Incapacitated When interactions are strained Adaptability & Flexibility

Maintaining Adaptability and Flexibility Anticipate problems Recognize and acknowledge any changes Offer alternative solutions Provide and ask for assistance Interact constructively with others Adaptability & Flexibility

Setting the Tone Establish an open, professional atmosphere Ensure the crew understands the mission Adaptability & Flexibility

Situational Awareness Reality vs Perception View the true situation Analyze the incoming information Recognize actuality not expectations or biases

Situational Awareness Factors That Reduce Situational Awareness Insufficient communication Stress and/or fatigue Task overload Task under load “Press on regardless” philosophy