9.1 © 2003 by Prentice Hall 9 9 THE INTERNET AND THE NEW INFORMATION NEW INFORMATIONTECHNOLOGYINFRASTRUCTURE Chapter

9.2 © 2003 by Prentice Hall What is the new information technology (IT) infrastructure for business? Why is connectivity so important in this infrastructure?What is the new information technology (IT) infrastructure for business? Why is connectivity so important in this infrastructure? How does the Internet work? What are its major capabilities?How does the Internet work? What are its major capabilities? How can organizations benefit from the Internet?How can organizations benefit from the Internet? Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure OBJECTIVES

9.3 © 2003 by Prentice Hall What are the principal technologies for supporting electronic commerce and electronic business?What are the principal technologies for supporting electronic commerce and electronic business? What management problems are raised by the new information technology (IT) infrastructure? How can businesses solve these problems?What management problems are raised by the new information technology (IT) infrastructure? How can businesses solve these problems? OBJECTIVES Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure

9.4 © 2003 by Prentice Hall Taking a broader perspective on infrastructure developmentTaking a broader perspective on infrastructure development Selecting technologies for the new information technology (IT) infrastructureSelecting technologies for the new information technology (IT) infrastructure MANAGEMENT CHALLENGES Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure

9.5 © 2003 by Prentice Hall The New Information Technology (IT) Infrastructure for the Digital Firm Enterprise Networking Arrangement of organization’s hardware, software, network, and data resourcesArrangement of organization’s hardware, software, network, and data resources Creates a company-wide network linking many smaller networksCreates a company-wide network linking many smaller networksInternetworking Links separate networks into an interconnected networkLinks separate networks into an interconnected network Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Enterprise Networking and Internetworking

9.6 © 2003 by Prentice Hall The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The New Information Technology (IT) Infrastructure Figure 9-1

9.7 © 2003 by Prentice Hall The New Information Technology (IT) Infrastructure for the Digital Firm Connectivity Measures how well computers and computer-based devices communicateMeasures how well computers and computer-based devices communicate Open System Software systemsSoftware systems Operate on different hardware platformsOperate on different hardware platforms Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Standards and Connectivity for Digital Integration

9.8 © 2003 by Prentice Hall The New Information Technology (IT) Infrastructure for the Digital Firm Models of Connectivity for Networks Transmission Control Protocol/Internet Protocol (TCP/IP)Transmission Control Protocol/Internet Protocol (TCP/IP) Open Systems Interconnect (OSI)Open Systems Interconnect (OSI) b802.11b BluetoothBluetooth Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Standards and Connectivity for Digital Integration

9.9 © 2003 by Prentice Hall The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure (TCP/IP) Reference Model Figure 9-2

9.10 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Internet Service Provider (ISP) Commercial organization with a permanent connection to InternetCommercial organization with a permanent connection to Internet Sells temporary connections to subscribersSells temporary connections to subscribers Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure What is the Internet?

9.11 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Information appliance Device customized to perform few specialized computing tasks with minimal user effortDevice customized to perform few specialized computing tasks with minimal user effort Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Technology and Services

9.12 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Client/Server Computing on the Internet Figure 9-3

9.13 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Electronic Mail ( ) Connects people worldwideConnects people worldwide Creates productivity gainCreates productivity gainLISTSERV On-line discussion groupsOn-line discussion groups Uses broadcast from mailing list serversUses broadcast from mailing list servers Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication

9.14 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Analysis of an Internet Address Figure 9-4

9.15 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Chatting Live, interactive conversations over public networkLive, interactive conversations over public network Instant messaging Chat serviceChat service Allows participants to create their own private chat channelsAllows participants to create their own private chat channels Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication

9.16 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Telnet Network toolNetwork tool Allows users to log on to one computer system while working on anotherAllows users to log on to one computer system while working on another File Transfer Protocol (FTP) Tool for retrieving and transferring files from a remote computerTool for retrieving and transferring files from a remote computer Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication

9.17 © 2003 by Prentice Hall The Internet: Information Technology Infrastructure for the Digital Firm Internet2 Research network with new protocols and transmission speedsResearch network with new protocols and transmission speeds Provides an infrastructure for supporting high bandwidth Internet applicationsProvides an infrastructure for supporting high bandwidth Internet applications Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Next Generation Internet and Internet 2

9.18 © 2003 by Prentice Hall The World Wide Web Based on a standard hypertext language called hypertext markup language (HTML)Based on a standard hypertext language called hypertext markup language (HTML) Combines text, hypermedia, graphics, and soundCombines text, hypermedia, graphics, and sound Handles all types of digital communicationHandles all types of digital communication Uses graphical user interfaces for easy viewingUses graphical user interfaces for easy viewing Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Overview

9.19 © 2003 by Prentice Hall The World Wide Web Search Engine Locates specific sites or information on InternetLocates specific sites or information on Internet Shopping Bot Software with varying levels of built-in intelligenceSoftware with varying levels of built-in intelligence Helps electronic commerce shoppers locate and evaluate products or servicesHelps electronic commerce shoppers locate and evaluate products or services Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Searching for Information on the Web

9.20 © 2003 by Prentice Hall The World Wide Web “Push” technology Obtains relevant information on networksObtains relevant information on networksMulticasting Transmission of data to a selected group of recipientsTransmission of data to a selected group of recipients Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Searching for Information on the Web

9.21 © 2003 by Prentice Hall The World Wide Web Firewall Hardware or software placed between an organization’s internal network and external networkHardware or software placed between an organization’s internal network and external network Prevents outsiders from invading private networksPrevents outsiders from invading private networksExtranets Private intranets extended to authorized users outside companyPrivate intranets extended to authorized users outside company Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Intranets and Extranets

9.22 © 2003 by Prentice Hall The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Model of an Extranet Figure 9-5

9.23 © 2003 by Prentice Hall The World Wide Web Web-based applicationsWeb-based applications Enables users to access digital information from the InternetEnables users to access digital information from the Internet Wireless Web Standards:Wireless Web Standards: –Wireless Application Protocol (WAP) –WML (Wireless Markup Language) –Microbrowser –I-mode –M-Commerce Challenges –Voice portals Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Wireless Web

9.24 © 2003 by Prentice Hall The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Figure 9-6

9.25 © 2003 by Prentice Hall The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure WAP Versus I-Mode Figure 9-7

9.26 © 2003 by Prentice Hall The World Wide Web Keyboards and screens of cell phones tiny and awkward to useKeyboards and screens of cell phones tiny and awkward to use Very slow data transfer speedsVery slow data transfer speeds Minimal memory and limited power supplies in Internet-enabled phonesMinimal memory and limited power supplies in Internet-enabled phones Web content primarily in text with very little graphicsWeb content primarily in text with very little graphics Incompatible technologiesIncompatible technologies Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure M-Commerce Challenges

9.27 © 2003 by Prentice Hall The World Wide Web Connectivity and global reachConnectivity and global reach Reduced communication costsReduced communication costs Lower transaction costsLower transaction costs Reduced agency costsReduced agency costs Interactivity, flexibility, and customizationInteractivity, flexibility, and customization Accelerated distribution of knowledgeAccelerated distribution of knowledge Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Organizational Benefits of Internet and Web Technology

9.28 © 2003 by Prentice Hall Support Technology for Electronic Commerce and Electronic Business Hit Entry into Web server’s log fileEntry into Web server’s log file Generated by each request to the server for a fileGenerated by each request to the server for a file Electronic commerce server software Provides functions essential for runningProvides functions essential for running e-commerce Web sites Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Servers and Electronic Commerce Servers

9.29 © 2003 by Prentice Hall Support Technology for Electronic Commerce and Electronic Business Collecting and storing dataCollecting and storing data Combining data with already stored dataCombining data with already stored data Analyzing the dataAnalyzing the data Identifying customer preferences and trendsIdentifying customer preferences and trends Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Customer Tracking and Personalization Tools

9.30 © 2003 by Prentice Hall Support Technology for Electronic Commerce and Electronic Business Software to facilitate collection, assembly, and management of content on Web site, intranet, or extranetSoftware to facilitate collection, assembly, and management of content on Web site, intranet, or extranet Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Content Management Tool

9.31 © 2003 by Prentice Hall Support Technology for Electronic Commerce and Electronic Business Monitors time taken for downloading Web pagesMonitors time taken for downloading Web pages Identifies broken links between Web pages, Web site problems, and bottlenecksIdentifies broken links between Web pages, Web site problems, and bottlenecks Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Site Performance Monitoring Tool

9.32 © 2003 by Prentice Hall Support Technology for Electronic Commerce and Electronic Business Company with large Web server computersCompany with large Web server computers Maintain Web sites of fee-paying subscribersMaintain Web sites of fee-paying subscribers Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Hosting Services

9.33 © 2003 by Prentice Hall Management Issues and Decisions Loss of management controlLoss of management control Connectivity and application integration challengesConnectivity and application integration challenges Organizational change requirementsOrganizational change requirements Hidden costs of enterprise computingHidden costs of enterprise computing Scalability, reliability, and securityScalability, reliability, and securitydowntime Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Challenge of Managing the New Information Technology Infrastructure

9.34 © 2003 by Prentice Hall Management Issues and Decisions Change managementChange management Education and trainingEducation and training Data administration disciplinesData administration disciplines Planning for connectivity and application integrationPlanning for connectivity and application integration Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Some Solutions

9.35 © 2003 by Prentice Hall 9 9 THE INTERNET AND THE NEW INFORMATION NEW INFORMATIONTECHNOLOGYINFRASTRUCTURE Chapter