CASS and CASSLink presentation – Tel Aviv NO TYPE OR IMAGES CAN TOUCH THE SKY IATA CASS CASS and CASSLink presentation – Tel Aviv July, 2011 Rod Best Yaniv Sorany

Agenda CASS Introduction CASS Rules CASS Operational Procedures CASSLink CASS Governance CASS Products & Solutions IATA Customer Portal In 1945, airline visionaries from 57 airlines in 31 countries met in Havana, Cuba, to relaunch international civil air transport and to oversee its evolution. Goals: -to provide safe, regular, economical air transport -to provide means of collaboration between enterprises -to co-operate with international organisations Since then, IATA has grown into a global air transport system comprising some 250 members from 136 countries: -setting international standards -developing worldwide systems that have shaped the industry Main priorities 1) Safety 2) Fuel and operational efficiency 3) Environmental best practices 4) Cost reduction and avoidance

CASS Introduction

What is the Cargo Accounts Settlement System - CASS? NO TYPE OR IMAGES CAN TOUCH THE SKY What is the Cargo Accounts Settlement System - CASS? Industry settlement system IATA neutral service Serving the industry for over 30 years Built on global standards

Pre-CASS: Airline A Airline B Airline C F/Fwder F/Fwder F/Fwder Complex…..duplicated…..costly…..difficult to manage Airline A Airline B Airline C F/Fwder F/Fwder F/Fwder F/Fwder F/Fwder 3

CASS Airline A Airline C F/Fwder IATA CASS OFFICE Airline B 4

CASS Airlines Frt Fwder Manager Local IATA CASS OFFICE 1.AWB Data 2.Invoices IATA CASS OFFICE Airlines 4.Settlement 3.Remittances CASS Manager Local (Mediator) 5.Discrepancies 8

Benefits to Airlines No need for payment chasing Collective system e-output Neutral and fair administration Economies of scale Data security Disciplined dispute and default procedures Industry standard credit terms Standardized output 8

Benefits to Forwarders Simplification 1 invoice 1 payment Standard Output Documentation Economies of scale Improved industry discipline Improved dialog with airlines On-line dispute resolution e-output Easier reconciliations 15

CASS Export Countries Austria Belgium & Luxembourg Bulgaria Central Europe (CZ, PL, HU, SK) Cyprus France Germany Greece Ireland Italy Malta Mauritius Morocco Netherlands Nordics (DK, FI, NO, SW) Baltics (EE, LT, LV) Portugal Romania Spain Switzerland Turkey United Kingdom Australia Bangladesh Cambodia Chinese Taipei Fiji Hong Kong Indonesia Japan Malaysia New Caledonia New Zealand Pakistan Papua New Guinea China People’s Republic Philippines Singapore South Korea Thailand Vietnam Argentina Brazil Bolivia Canada Chile Colombia Costa Rica Dominican Rep. Ecuador Mexico El Salvador Guatemala Panama Peru Uruguay USA (CNS) Venezuela This is a visually impressive slide: Starts off by showing the lift truck (as a stand in for forwarders) and state that is how forwarders see themselves vis a vis airlines Of course, when the airplane shows up, it shows the irony of how each partner sees the other Egypt Gulf (AE, BH, KW, OM, QA) Israel Jordan Kenya Mauritius Morocco Saudi Arabia South Africa Tanzania Tunisia Uganda Yemen Possible expansion in the future to: Ethiopia, India, Russia, Ukraine, Lebanon

CASSLink in 2010, The Export facts CASSLink EXPORT today: 83 CASS Export Countries 3.823 Airline Representations (+ 10%) 330 General Sales Agents (+ 14%) 18.319 Agent IATA codes (HQ) + 12.139 branches 19.335 Enabled Userid's (+ 16%) 50.330 Loaded billing files (+ 2%) 3.434 Billing period processes (+ 19%) 1.890.850 Fiscal Invoices (+ 6%) Created 423.760 PDF, 89.839 HOT, 106.116 XLS 285.844 e-signatures

NO TYPE OR IMAGES CAN TOUCH THE SKY Total Export UTP’s 2007-2010

Questions

CASS Rules

If you follow the rules it removes all doubt that things might go wrong….

Key CASS Rules Applicable Cargo Agency Conference Resolutions – NO TYPE OR IMAGES CAN TOUCH THE SKY Key CASS Rules Applicable Cargo Agency Conference Resolutions – Resolution 851 – Cargo Accounts Settlement System Resolution 853 – CASS Import & Terminal Charges Resolution 801r – Reporting and Remittance Procedure Antitrust Exemption for CASS Israel

Key CASS Manuals CASS Technical Specifications Handbook ISSSP Manual NO TYPE OR IMAGES CAN TOUCH THE SKY Key CASS Manuals CASS Technical Specifications Handbook ISSSP Manual CASSLink User Manual

Questions

CASS Operational Procedures

NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Participants IATA requires airlines, or their GSSA’s to sign Agreements before they can join CASS operation. CASS Membership may be through one of the following conditions, thus the Agreements required very accordingly: IATA Member Airline (Direct Participant) Non-IATA Member Airline (Direct Participant) General Sales & Services Agent (GSSA) IATA Cargo Agents CASS Associate (non-IATA Cargo Agents)

CASS Participants - Airline NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Participants - Airline IATA Member Airlines (Direct Participant) Counterindemnity Agreement - Resolution 851 Appendix 'C' Bank Account Beneficiary instruction signed by 2 senior managers from the Airline's head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS) Israeli Antitrust Authority Exemption for CASS – Attachment A CASS Airline Participation Details Form Entry Fee of USD 2,500.00 Non-IATA Member Airlines (Direct Participant) Form and Application and Concurrence - Resolution 851 Appendix 'E' Entry Fee of USD 3,500.00 Annual Subscription Fee of USD 500.00

CASS Participants - GSSA NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Participants - GSSA General Sales & Services Agents (GSSA) GSSA pay only one entry fee irrespective of the number of Airlines it represents. All other costs are based on the respective volumes airline’s GSSA processes through the system. Form of Application and Concurrence - Resolution 851 Appendix 'F' Form of Authorization by an IATA Member Airline (from each represented Airline) - Resolution 851 Appendix 'G' Form of Authorization by a Non-IATA Member Airline (from each represented Airline) - Resolution 851 Appendix 'G' Bank Account Beneficiary instruction signed by 2 senior managers from the GSSA head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS) Israeli Antitrust Authority Exemption for CASS – Attachment A CASS Airline Participation Details Form Entry Fee of USD 3,500.00 Annual Subscription Fee of USD 500.00

CASS Participants - Agent NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Participants - Agent ATA Cargo Agents CASS Participation Details Form. Joining Fee – free of charge CASS Associate (non-IATA Cargo Agents) Sponsor CASS Airline CASS Associate Agreement CASS Participation Details Form An Annual fee of CHF 465.00 (joining fee will be waived in 2011)

NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Billing Period Billing Period means a period for which processing take place and billing report make available. There are twenty-four (24) Billing Periods each calendar year. i.e. two (2) per month. The Billing Periods are: 1st to 15th and 16th to last day of month In principle billing reports will be available within five (5) working days after closing of the billing period.

CASS Correction Period NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Correction Period A Correction Period is an additional processing used to correct billing error in the initial billing production. 1 Correction Period per Billing Period

NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Settlement Payment of amounts owed to Airline or GSSA by Agent through CASS for billing of AWB’s, CCA’s and DCM’s. The settlement day is 30 days after closing of billing period. e.g. for billing period 1-15 Aug, the settlement day is 15-Sep. Payment in Electronic Fund Transfer only. Payment in US Dollar only.

CASS Reporting Calendar NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Reporting Calendar

CASSLink

What is CASSLink? CASSLink is IATA’s web-enabled solution for global cargo processing of Airlines documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Cargo Agents and CASS Associates participation in Cargo Account settlement System – CASS.

CASSLink - Set-up for Airline

CASS Operation Master File

Airline Master File Airline Code Name Address Contact Email, etc VAT

Report Options Hot File PDF XLS Email recipients

CASSLink Airline Bank Set-up Bank Account Name Branch Bank ID Account Number

CASSLink Airline User Set-up Unique Username that identifies the Airline and the User Email address CASS Operations Individual functions/services assigned Airline locations linked

Questions

CASSLink: Getting started https://casslink.iata.org Secured web-based platform 24/7

CASSLink Home Page

CASSLink Input Services

CASSLink Input Services NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Input Services The Input Services function is used by Airlines and GSSA’s to “upload” the billing information into CASSLink The billing file is a .txt file containing: A Header record AWB, CCA and DCM records A Trailer record Details of the billing file specifications may be found in the CASS Technical Specification Hanbook.

Sample of airline billing file NO TYPE OR IMAGES CAN TOUCH THE SKY Sample of airline billing file

NO TYPE OR IMAGES CAN TOUCH THE SKY

File Load Errors

AWB Data Capture

AWB Data Capture - Options

CASSLink – Invoice Report Codes What do the 2-letter codes on the CASSLink Invoice mean? AD - Add Record (used of CCR/DCR record line) DL - Deletion Record (used for CCO/CCO record line) NC - No Commission paid on Weight/Valuation Charge LT - Late Submission (AWB Execution Date in previous Billing Period) SR - Service AWB (system will process the shipment even if no weight charge is shown) VD - Voided AWB

CASSLink - Document Duplication Air Waybill – Airline + AWB Serial Number + Agent code Correction (DCM/CCA) – Airline + AWB Serial Number + Agent code + Correction number Within the CASS “Storage Period” The Storage Period may differ in each CASS Operation and can vary between 12 months and 5 years. Check with the CASS Manager to verify.

Questions

CASSLink Output Services

CASSLink Output Services Output Airline NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Output Services Output Airline The Output option allow airlines to view the project amount to be Invoiced and to download his Cargo Sales Invoice and Billing Statement after the report produced in CASSLink. Airline Output reports may be in three (3) formats: PDF Excel Spreadsheet HOT File (text file)

CASSLink – HOT File The Hand Off Tape (HOT) is so called because originally, this file was made available to all users on a magnetic tape floppy disk. The term as stuck and the universal generic term for the flat or text (.txt) billing file is HOT file. The HOT file is used by airlines to reconcile the billing data in the accounting system. The HOT file can be emailed to a nominated email address, or download form CASSLink. The resulting HOT file output contains a string of data as below:

Sample HOT File

CASSLink – Excel File In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel format) file is also available to airlines. The XLS file contains Billing and Invoice summaries. The resulting XLS file output contains a string of data as below:

Sample XLS File

CASSLink Output Services AWB History NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Output Services AWB History The AWB History option allow airlines to search of any Air Waybill processed in CASSLink. Simply enter the AWB number, select the airline and then click search to find the record.

Sample AWB History screen

Questions

CASSLink Correction Services

CASSLink Correction Module What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction? The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”. Airlines have the opportunity to address any correction request in three ways. Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or Enter an Online Correction, if on-line corrections have been activated for the particular carrier. Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier. This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.

When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction” Enter all details – Agent, Airline, AWB number and select “New”

Sample Online Correction page Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc. Check the corrected amount When the correction details have been entered correctly, select “SAVE”

Correction Request is saved by the Agent and waiting for Airline response

When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action. By clicking on this message, the User is taken to the “View Corrections” screen automatically. The Airline contact will also be notified by email if the Correction Request is Pending overnight

Airline goes to “View Corrections” to view all unapproved Corrections Click on “Show” to see the correction request details The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc

Accept: The airline accepts the online correction and the system generates the correction record Reject: The airline refuses the online correction, and gives a Reason for rejection Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file) Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent Note: Only a User that has “Approve Corrections” access in their User profile can perform these functions

Correction Services – What to do

Correction Services – What NOT to do

Correction Services – What NOT to do

Automatic Approval of Corrections From 01 October 2009, Resolution 801r has been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Actioned” by the Airline before the cut-off date. What constitutes “Action” by the Airline? Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.

How Auto-Approval works Example: Billing Period processing – 24 Aug, output available on 25 Aug Query Cut-Off Date – 31 Aug Airline Response Deadline and Correction Period processing – 7 Sep Agent Remittance Period End Agent Query Cut-off 4 days 4 days Billing Period processing Airline response & Correction processing

View Corrections

Questions

CASSLink Stock Management “A Global Solution’’ NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Stock Management “A Global Solution’’

CASSLink Stock Management NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Stock Management Available to all Airlines and agents participating in CASS Export Activation is straightforward and simple The service is available 24 x 7 Airlines control the allocation of their Stock numbers Airlines pay to use Stock Management, for Agents it is free

Advantages of using Stock Management NO TYPE OR IMAGES CAN TOUCH THE SKY Advantages of using Stock Management No more last minute phone calls to Airlines requesting NAWB numbers No more lost fax’s requesting or advising NAWB numbers over the telephone No limitation on system access for Users Set-up by Airlines based on customer usage/requirements

Airline Set-up Options Standard Allocation – standard number of AWB numbers per allocation. May be altered on individual basis Express Range – A separately allocated Range Global Range – will the Stock Allocations be made from this CASS Operation or another Warning Level – When will low stock warning be issued

Airline Set-up Options NO TYPE OR IMAGES CAN TOUCH THE SKY Airline Set-up Options Lock Allocation – Only allocate the agent the “Standard Allocation” every time Email Addresses – for Allocation notification – up to 3 Receive XML message attachment with email notification Allow – Only applicable in USA

Adding Airline Stock Range NO TYPE OR IMAGES CAN TOUCH THE SKY Adding Airline Stock Range

NO TYPE OR IMAGES CAN TOUCH THE SKY

Edit Agent Allocation Details NO TYPE OR IMAGES CAN TOUCH THE SKY Edit Agent Allocation Details

NO TYPE OR IMAGES CAN TOUCH THE SKY

NO TYPE OR IMAGES CAN TOUCH THE SKY Agent Requests Stock

NO TYPE OR IMAGES CAN TOUCH THE SKY

NO TYPE OR IMAGES CAN TOUCH THE SKY

Email notification to Airline and Agents NO TYPE OR IMAGES CAN TOUCH THE SKY Email notification to Airline and Agents

Stock Management - Reports NO TYPE OR IMAGES CAN TOUCH THE SKY Stock Management - Reports

NO TYPE OR IMAGES CAN TOUCH THE SKY AWB Usage Report

Stock Management Getting Started…what does the Airline need to do NO TYPE OR IMAGES CAN TOUCH THE SKY Stock Management Getting Started…what does the Airline need to do Contact your Cargo Services Manager Complete a Stock activation form Identify the agents to which you currently allocate NAWB numbers Determine average monthly usage for these agents

Questions

CASSLink Airline Toolbox

CASSLink Airline Toolbox NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Airline Toolbox The airline toolbox option allow airline users to download the following reports Agent List Settlement Analysis Correction Report

The agent list report (XLS spreadsheet) include: Agent code CASS code NO TYPE OR IMAGES CAN TOUCH THE SKY The agent list report (XLS spreadsheet) include: Agent code CASS code Name Address Telephone VAT number

The reports available: Settled Transactions NO TYPE OR IMAGES CAN TOUCH THE SKY The Settlement Analysis Reports include a graphical data in PDF and XLS ) The reports available: Settled Transactions

line correction status: NO TYPE OR IMAGES CAN TOUCH THE SKY The Correction Report Allow users to receive an XLS report of on- line correction status:

Questions

CASS Governance

CAC Structure 100 Cargo Committee (CC) Cargo Agency Conference (CAC) Cargo Procedures Conferences Management Group (CPCMG) IATA/FIATA Consultative Council (IFCC) Settlement and Remittance Committee (SARC) CASS Policy Group (CPG) Air Cargo Programme Joint Council (ACPJC) IATA Cargo Advisory Panel (ICAP) IATA/FIATA Customs Working Group (IFCWG) Agents Liaison Working Groups (ALWG) Economic Watch Panel (EWP) General Assembly/Executive Council (GAEC) Local Customer Advisory Group (LCAG) 100

Local Customer Advisory Group Cargo LCAG-C Country based Body Airline and GSSA body (up to 10 persons) Advice, as a user forum, on all local matters concerning the local CASS operation, rules and procedures Reports to Cargo Agency Conference and CPG Managed by local CASS manager

Agents Liaison Working Group (ALWG) Country based Body ALWG is effectively a user group of CASS customers (airlines, GSSAs and freight forwarders Dialogue body on all local matters concerning the local CASS operation, rules and procedures No decision making authority Managed by local CASS manager

CASS Products and Solutions NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Products and Solutions

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

CargoLink The Cargo Industry Business Directory NO TYPE OR IMAGES CAN TOUCH THE SKY CargoLink The Cargo Industry Business Directory Are you Listed?

CargoLink The Cargo Industry Business Directory NO TYPE OR IMAGES CAN TOUCH THE SKY CargoLink The Cargo Industry Business Directory Are you Listed?

NO TYPE OR IMAGES CAN TOUCH THE SKY CargoLink Are you Listed?

Questions

NO TYPE OR IMAGES CAN TOUCH THE SKY IATA Customer Portal

NO TYPE OR IMAGES CAN TOUCH THE SKY IATA Customer Portal The IATA Customer Portal provides you with a single point of access to information on Cargo Agent Accreditation and CASS Operation. Visit our Resource Center for manuals, calendar, reporting of standards, administrative forms and other useful information. For further information, kindly Log an Enquiry in our Customer Portal and this enquiry will be answered with the highest priority by one of our representatives. International Air Transport Association Trade Tower Building, 8th Floor 25 Hamered Street, Tel Aviv Customer Portal: http://www.iata.org/cs E-Mail: info.il@iata.org

Customer Portal web-page NO TYPE OR IMAGES CAN TOUCH THE SKY Customer Portal web-page

*************** Note: This is an optional transition slide *************** Thank You!