Emerging Technologies AASCIF IT Committee Emerging Technologies Cloud Computing Software as a Service Mobile Apps

What is Cloud Computing? Simply stated: Cloud = Internet So…Cloud Computing = Internet-based Computing More precisely, Cloud computing is: ▫using information technology as a service. ▫having services that are available over a network. ▫using encapsulated services that have an API. ▫adding to the efficiency for deploying applications. ▫billing by consumption.

Cloud Service Models Solutions range in category from course to fine grained, with the potential for course-grained solutions to be made up of fine-grained resources. ▫*Software as a Service (SaaS) ▫*Platform as a Service (PaaS) ▫*Infrastructure as a Service (IaaS) ▫ Storage as a Service (SaaS) ▫ Database as a Service (DaaS)

Cloud Offerings by Service Software as a Service (SaaS) Facebook, SalesForce.com, Gmail Platform as a Service (PaaS) Google App Engine, Microsoft Azure Infrastructure as a Service (IaaS) 3Tier, Amazon EC2, Rackspace, GoGRID More Structured Less Structured Less Control More Control

Cloud Delivery Models Private ▫Uses cloud technologies to expose services across a private enterprise. Public ▫All information access is housed in the public domain. Hybrid ▫A combination of public and private services.

Cloud Concerns/Issues Security - #1 concern Availability (mission critical vs. not) Compliance Price Training User Experience (UI design, Speed) Data Ownership

Some Cloud Myths One single “Cloud” All that is needed is a credit card Reduces workload Seamless integration (datacenter to public) Always saves money Provider can guarantee security

Software as a Service (SaaS) SaaS is the delivery of an application over the Internet, usually accessed through a browser. Aka: web-based software, on-demand software or hosted software. Multitenant Architecture, Easy Customization, Better Access SaaS Integration Platform (SIP) - 3 rd wave in software adoption.

Benefits of SaaS Lower entry cost. ▫No upfront investment in servers. ▫No software licensing. ▫No software updates for customers. Global availability. High Adoption. Ease IT pain. One application to maintain for providers.

SaaS Adoption "Although SaaS will keep gaining ground in CRM and HR applications, SaaS will also pick up considerable momentum in online backup, Web conferencing, collaboration, and IT systems management.” Forrester, March 2009

What’s being offered as SaaS? Billing CRM Collaboration Content Management Document Management ERP Financials Health and Wellness Personal Productivity Project Management Sales Security

SaaS Adoption Concerns

SaaS Implementation Strategy Select the provider Sign Contract Detailed Exit Strategy Manage Relationship Contingency Plan Interoperability IT’s Role Executive Support Align to Company Objectives

IaaS Vendor Comparisons

Ways we are using the cloud services Mash-ups ▫Effectively mesh with on-site architecture. Utility API’s ▫Virtual Servers and Storage, accessed on demand. Web Service Calls ▫Google Maps, ADP payroll, U.S. Postal Managed Services ▫Exposed to IT and not the users.

Takeaways Expectation that Cloud Computing will be the wave of the future. Security remains a concern and an attractive target for hackers. There remains a need for standards across vendors. Promise of cost savings along with scalability and availability. Only time will help with vetting and acceptance.

Case Studies IWIF ▫Data Mining – Policy and Claims ▫Correspondence (Cedar) ▫Agency Port ▫Helpdesk Application

Mobile Apps

110% Growth Last Year Mobile Web Usage

Still only a tiny slice of the whole

Customer Requirement Or Pure Marketing?

Technology Adoption Trends

Cloud Computing in Banking

Mobile Banking Customers Growing Fast

Personal Auto Apps for iPhones are a common starting point in Insurance iPhoneOther Mobile Platform Personal Auto Other Products Geico Nationwide State Farm iWrecked Highmark Geico American Family Progressive

Here are just a few of the things you can do with the Progressive App on iPhone, Blackberry, Android: 1.Log in to your policy 2.Make a payment, using billing information stored in your progressive.com account. 3.Find a local agent to help you shop for an insurance policy. 4.Report an accident to Progressive, and locate a Service Center. 5.Find a local Service Center 6.Track your claim 7.Get vehicle information, such as cost-to-insure ratings, recalls, and crash test ratings 8.Estimate your budget and monthly loan payment using car shopping calculators. 9. Watch our commercials anytime with on- demand viewing. Example:Progressive Example: Progressive

Highmark BCBS Rolls Out iPhone App. Plan members can 1.Find participating medical facilities (hospitals or urgent care) 2.Find participating health care providers (doctors or clinics) 3.Find pharmacies 4.Use GPS to limit searches to nearby services 5.Use phone integration to initiate the contact 6.Research health topics by topic or symptoms 7.Delivered via iTunes Use ADAM as a source of online information and technology vendor to help create the application. Example:Highmark Example: Highmark

Missouri Employers Mutual ▫CRM  Status: Implemented  Oracle on Demand ▫ and Office Productivity  Gmail and Google Apps  Status:  Gmail: Research complete, business case in process Google Apps: Concept assessment

Customer Relationship Management at MEM

Oracle on Demand Implemented General Market PlayersSpecial Market Players Oracle on Demand salesforce.com BlueRoads ClickCommerce

Drivers for a Cloud Solution Shorten time to market Outcomes understood but requirements to get there were nebulous Size of deployment would be based on achievement of outcomes Variable vs. fixed expenses

Live since internal users active on the system Tracking all agency interactions including prospecting Calendaring and scheduling Interfacing with policy management and billing Users consider it a success! Little demand on Information Services efforts

and Office Productivity Research at MEM

68% expect to change in-house delivery, their reasons… Source: Forrester Research

What method will they consider? Source: Forrester Research Multiple answers allowed by respondents

Smaller the firm, larger the benefit Cost per mailbox Source: Forrester Research

Options Under Review… In-house Microsoft Exchange Hosted Microsoft Exchange Google Solution

Discussion… Who is using cloud computing? Do you agree with the concerns? What major challenges did you or do you see? Who is working with Mobile Apps? Other questions or concerns?