Librarian Training

Today’s Objectives: Launch Chat Conduct a Chat session Conduct follow-up on a Chat transcript Log out of Chat Process Answered questions/transcripts

Four basic modules comprise the core services of QuestionPoint: Knowledge Base Administration Profile Ask

Suggested Exercise Pick a practice partner, one is the librarian the other is the patron: Librarian and Patron conduct a chat session Librarian assigns follow-up resolution code to transcript Librarian follows up on the transcript by ing the patron with additional information

On the Full Question screen, you can: Answer a question (follow-up on a transcript via ) Claim a question Add a note Add a descriptive code Refer a question Change the patron’s address Move or file a question

What are the three methods you can use to push an URL/page? Pre-scripted lists and sending it Copying and pasting one from another browser page and sending it Typing one into the URL field or text box and sending it – If you type an URL, it needs to have the correct syntax (

Resources AskMN Staff Wiki: – System Requirements for Flash Chat: – Guide to Internet Explorer Setup: – Chat Quick Reference Guide: – tation/gettingstarted/qp_flashchat_ref.pdf tation/gettingstarted/qp_flashchat_ref.pdf

Questions and Discussion Carla Steinberg Pfahl IM - AIM/Gmail: carlapfahl - MSN: cspfahl - Jabber: pfahl001