Plenary Session 2: Capacity Building through Technology & Knowledge Transfer Access to Services by Suresh D. deMel Entrepreneur Council Member – Small and Medium Industries, Employers Federation of Ceylon Past President/Founder Member, Business for Peace Alliance Past President/Founder Member, Association of Small and Medium Enterprises in Tourism Director, Hambantota District Chamber of Commerce Managing Director, Lanka Fishing Flies (Pvt) Ltd, Colombo, Hambantota, Ratnapura Joint Managing Director, Game Fishing Sri Lanka (Pvt) Ltd Group Director, Citrus Leisure PLC October 2014
Types of SME’s in Sri Lanka The dilemma of the informal SME Types of Services Relevant to SME’s Demand Side Supply Side Understanding SME’s Service Needs of SME’s Entrepreneurship Training Business Development Services Information Services Conclusion: A Case for Local, Indigenous, Institutional Capacity Building
Informal (the Majority) Formal but lacks sufficient knowledge Formal Growth Oriented/Champions Urban Rural
Cumbersome to provide services to Not disciplined or regulated Encourages corruption Need tax and labor amnesty to become formal Grows organically Provides low quality products and services Fears Formalization
Entrepreneurship Training Business Development Services Information Services Technology Transfer Financial Services
Needs to reach out to be recognized and understood Better Communication Skills (and Language) Needs a Hand-up (not a Hand-out) Donor dependency verses willingness to pay for Services Needs practical subject matter that matches their realities “One size fits all” solutions don’t work! Participatory approach/Learning by doing Needs continuous support for improvement
Understanding SME’s - “One size fits all” does not work! Give a Hand-up (not a Hand-out) Sustainable Business Model (not a Donor Model) Work in collaboration with Indigenous Institutions (such as Regional Chambers) that can continue the service support Understand the SME Develop services for which there is a demand from SME’s Affordable Services - Develop services that SME’s feel they need it and for which they are prepared to pay SME’s are more likely to pay for services which they perceive will bring recognizable benefits Follow-up
Size Location Sector Type of product or service The education of the owner Managers’ skill levels Labor base Wealth Networks Customer base Investment levels Access to services
Focus on: Entrepreneurship Training Business Development Services Information Services
Develop an Entrepreneurial Culture ▪ Being able to take calculated risks! Communication Skills Organizational Skills Management Skills Human Resource Development Labor Relations Marketing Discipline Start-up Incubation Acceleration
Continuous Training and counseling (some key needs): Communication skills Organizational skills Management skills Discipline Labor relations Marketing skills Customer relations Networking skills Research & Development Support
Regulations & Structures Taxation Labor Sector Market Information Trade Fair Exposure Networking Association / Chamber Membership Industry Standards Environmental & Social Sustainability Practices Research & Development
Sustainability & Effectiveness: Services provided directly or by a donor-funded project terminate with the project. Indigenous SME development organizations should be empowered to deliver benefits to SME groups for a period of time after direct service or donor support comes to an end. Although significant (donor) investment may be required to achieve this, a well equipped, sustainable, local organization will eventually serve larger numbers of SME’s than a short-lived project. An indigenous organization should have a better knowledge of the needs and demands of SME groups and should be able to develop more cost-effective, reliable and tangible services to meet them.