1 Talent - The Plus of the NCRC Plus

ACT®, Work Readiness System®, WorkKeys®, NCRC Plus® NCRC Plus: Cognitive Skills + Soft Skills Plus Stars on the NCRC Plus: What do they mean? Examples of the NCRC Plus WorkKeys Talent Assessment Reporting More stars vs. less stars My WorkKeys Questions Overview Talent – The Plus of the NCRC Plus Certify Your Workforce 2

Problem solving Critical thinking Reading and using work-related text Applying information from workplace documents to solve problems Applying mathematical reasoning to work-related problems Setting up and performing work-related mathematical calculations Locating, synthesizing, and applying information that is presented graphically Comparing, summarizing, and analyzing information presented in multiple, related graphics National Career Readiness Certificate Certify Your Workforce 3 The NCRC is a credential that us used across the country, and in all sectors of the economy. It is based on the following three WorkKeys Assessments Locating Information, Reading for Information and Applied Mathematics …and it certifies the following skills

The NCRC Plus uses Talent to combine measures of foundational skills with measures of work-related behaviors- soft skills—brings even greater accuracy to predictions about an individual’s success at work or in training. NCRC Plus – adds the Talent Assessment Measures Soft Skills 4 WorkKeys 3 Soft Skills Assessments: Talent – Performance - Fit

NCRC Plus Talent Assessment Outcomes Employers: Employers: Make better HR decisions by hiring and developing people with the right set of “soft skills” to be successful Career Seekers: Career Seekers: Promote better decision-making about careers, and providing a new means for demonstrating soft skills Economic Developers: Economic Developers: Attract investors and companies to states and regions in order to create jobs and improve the local economy 5

In addition to certifying foundational skills, the NCRC Plus ranks individuals in four soft skills categories. Work Discipline ■ Work Discipline—productivity and dependability Teamwork ■ Teamwork—tolerance, communication, and attitude Customer Service Orientation ■ Customer Service Orientation—interpersonal skills and perseverance Managerial Potential ■ Managerial Potential—persuasion, enthusiasm, and problem solving NCRC Plus Measures Soft Skills 6

Individuals can earn the NCRC Plus by taking the WorkKeys Talent assessment. The Talent assessment is not required to qualify for a National Career Readiness Certificate. NCRC Plus Measures Soft Skills 7

National Career Readiness Certificate NCRC Plus Design 8

9

10

NCRC Plus Talent Assessment WorkKeys Talent is a highly reliable inventory of personality that reports the behaviors an individual is inclined to practice on the job and in life. 165 survey items Delivered on Validus ® platform in computerized format only Agree or disagree statements relating to everyday activities and habits Measures 12 personal characteristics Compound scales summarize four areas common to most work environments - Work Discipline, Teamwork, Customer Service Orientation, and Managerial Potential 11

Carefulness Discipline Order Stability Optimism Cooperation Goodwill 12 Sociability Influence Striving Creativity Savvy Measures 12 personality and behavior based work-related attributes WorkKeys Talent Assessment Personal Characteristics Conscientiousness Emotional Stability Agreeableness Extraversion Openness to Experience Multiple Traits & Emotional Intelligence

Authorizing and Examinee to take WorkKeys Talent Administrator Link: Examinee Takes Talent Demographics − Selecting an Occupation of Interest: Assessment Itself (165 items) − Examinee Link: 13 NCRC Plus Talent Assessment

WorkKeys Talent Assessment Demographics: Selecting an Occupation of Interest 14

NCRC Plus Talent Assessment 15

Talent Assessment Sample Test Items 16

Authorizing and Examinee to take WorkKeys Talent Administrator Link: Examinee Takes Talent Demographics − Selecting an Occupation of Interest: Assessment Itself (165 items) − Examinee Link: 17 NCRC Plus Talent Assessment

Score Report Percentile score reported for each characteristic and compound scale 18

Talent Assessment Score Report Percentile score reported for each characteristic and compound scale 19

Talent Assessment Work Discipline Work Discipline Index: Reflects the extent to which an individual will demonstrate dependability, as well as a disciplined and positive attitude toward the job, rules and regulations, and the work environment 20

Talent Assessment Work Discipline Likely Traits of High Scorers on the Work Discipline Index… Dependable, productive, disciplined Consistently meet deadlines Thorough Compliant Reliable 110% Positive 21

Talent Assessment Teamwork Teamwork Index: Reflects the extent to which an individual will demonstrate compromise, cooperation, and interpersonal understanding when working in teams 22

Talent Assessment Teamwork Likely Traits of High Scorers on the Teamwork Index… Pleasant, helpful, respectful Flexible, empathic Communication skills Positive 23

Talent Assessment Customer Service Orientation Customer Service Orientation Index: Refers to the potential that an individual will demonstrate a high level of attentiveness, courtesy, and helpfulness in serving customers 24

Talent Assessment Customer Service Orientation Likely Traits of High Scorers on the Customer Service Orientation Index… Excel in customer service roles Helpful, caring, attentive, positive Determined, resourceful, thorough 25

Talent Assessment Managerial Potential Managerial Potential Index: Refers to the potential that an individual will demonstrate a high level of work performance in supervisory/managerial roles 26

Talent Assessment Managerial Potential Likely Traits of High Scorers on the Managerial Potential Index… Excel in supervisory/managerial roles Strong leaders Communication Enthusiastic Problem solvers Extra effort 27

MyWorkKeys Homepage Update 28

MyWorkKeys Test Management Update 29

MyWorkKeys Certificate Management Update 30

MyWorkKeys Employer Verification Update 31

ACT’s Workforce Solutions Work Readiness System®, WorkKeys®, NCRC Plus® ACT: ACT: Work Readiness System: Work Readiness System: WorkKeys: workkeys/ WorkKeys: workkeys/ workkeys/ workkeys/ NCRC Plus: NCRC Plus: 32

Other Questions? Rick Harris Senior Consultant, Workforce