1 Pertemuan 25 Packaged Solution for E-Business Matakuliah: M0284/Teknologi & Infrastruktur E-Business Tahun: 2005 Versi: >

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Presentation transcript:

1 Pertemuan 25 Packaged Solution for E-Business Matakuliah: M0284/Teknologi & Infrastruktur E-Business Tahun: 2005 Versi: >

2 Learning Objectives Use a coordination theory framework to specify the role of IT in e-business Explain the nature of enterprise resource planning systems Appreciate the role of ERP as the platform for e- business activities Understand inter-enterprise systems such as supply chain management (SCM) software Describe the functionality of customer relationship management (CRM)

3 Overview A coordination theory framework Evolution of ERP systems Why ERP systems? Logic of ERP systems? Supply Chain Management software Customer Relationship Management

4 A coordination theory framework Technology and goals have means and end relationship Technology platform consists of informational structure and decision-making structure Goals consists of efficiency and flexibility

5 A coordination theory framework

6 Informational Structure: E-Business Reach: stakeholders served Range: kind of services provided

7 Goals of E-Business Software

8 Software Solutions for E-Business

9 Evolution of ERP Systems Material Requirement Planning (MRP) – Master production plan – Master shipment plan – Detailed production plan for each sub- assembly Material Requirement Planning II (MRP II) – Extend MRP into shop-floor planning and control – Extend MRP to multi-plant production

10 Why ERP Systems? Different departments had different databases and applications The content and definition of data diverged in different systems No electronic connection between different systems Re-key data, more time, more errors, no integrated view of operations

11 Why ERP Systems?

12 Logic of ERP Systems A single database Standardized business processes that can share data Best-of-the-breed business processes in the industry

13 Logic of ERP Systems

14 Supply Chain Management Process Chain of a PC assembler