Chapter 3 Draft. NEU School of Business & Administration 2/Chapter 3 Objectives be able to draft a letter.

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Presentation transcript:

Chapter 3 Draft

NEU School of Business & Administration 2/Chapter 3 Objectives be able to draft a letter

NEU School of Business & Administration 3/Chapter 3 Begin to write a letter (draft) by working through all five stages of Writing Process. two strategies for draft: 1) Keep writing 2) Don't edit

NEU School of Business & Administration 4/Chapter 3 LETTER TO MR PERRY: SITUATION Situation: –Mr Robert Perry deposited a cheque through 'Quick Deposit' into his Premier account. –The bearer's name on the cheque, Mr. Robert Pery, was not exactly the same as the name on the account, Mr. Robert Perry. –The money was not credited to his account.

NEU School of Business & Administration 5/Chapter 3 Solution: –Mr. Perry needs to ask the drawer to write another cheque, making sure the name is exactly the same as on the account card. –Then, the money can be deposited into his account.

NEU School of Business & Administration 6/Chapter 3 LETTER TO MR PERRY: TASK –You are a Customer Relationship Officer. –Your manager ask you to write a letter to Mr Perry.

NEU School of Business & Administration 7/Chapter 3 Mr Perry's details are as follows: –Address: Flat 3A, Bayshore Tower, Mary's Point, Vancouver –Account no: –Cheque no: –Payee name: Mr. Robert Pery –Name on account record: Mr. Robert Perry

NEU School of Business & Administration 8/Chapter 3 What will you do next? Remember: there are five stages in Writing Process. You always need to begin with the first stage. 1) Plan 2) Organize 3) Draft 4) Revise 5) Edit

NEU School of Business & Administration 9/Chapter 3 LETTER TO MR PERRY: PLANNING (1) WHY are you writing to Mr. Perry? (2) WHAT do you want Mr. Perry to do? (3) WHAT does Mr. Perry need to know?

NEU School of Business & Administration 10/Chapter 3 Writer's Purpose - To explain the situation (why the cheque was not accepted) - To propose / suggest a solution Reader's Response - To understand why the cheque was not accepted - To accept our suggestion Reader's Information - The name on the cheque needs to match the name on the account card - The writer of the cheque needs to issue another cheque with the correct name

NEU School of Business & Administration 11/Chapter 3 LETTER TO MR PERRY: ORGANISING Now that you've completed your plan, you need to organise it. Salutation Opening (Background & Purpose) Facts (Reader's Information) Action (Reader's Response) Remarks

NEU School of Business & Administration 12/Chapter 3 Salutation: Dear Mr. Perry: Opening: refer to "Quick Deposit" cheque apologise that cheque cannot be accepted writing to explain situation and suggest solution Facts: explain that name was misspelled explain that name on cheque needs to match name on account card Action: ask the writer of the cheque to issue another one Remarks: hope information is useful

NEU School of Business & Administration 13/Chapter 3 LETTER TO MR PERRY: DRAFTING you can draft the letter to Mr Perry. Remember the two strategies when you draft: Keep writing Don't edit.