WM Software Process & Quality Generic Processes - Slide #1  P. Sorenson SPiCE Reference Model - how to read Chapter 5 Capability Levels (process attributes) Process Categories - processes Optimized - CL5 Predictable - CL4 Established - CL3 Managed - CL2 Performed - CL1 Incomplete - CL0 P1 P2 P3 ……. Pn 5 29 Ô Sections 1-4: basic notions related to reference model Ô Section 5: Process Dimension (base practices) Ô Section 6: Capability Dimension (management practices) Ô Section 7: Assessment model compatibility with ref model Ô Annex A: Processes and associated work products Ô Annex B: Process capability indicators Ô Annex C: Work product characteristics 40

WM Software Process & Quality Generic Processes - Slide #2  P. Sorenson SPICE - Generic Practices (moving up the Capability dimension) During an assessment, generic practices are used to capability determine the capability of a process. Generic practices are defined for the 5 levels (level 0 - not performed is not described). base practices The extent to which the execution of the process uses a set of base practices that are initiated and followed using identifiable input work products to produce identifiable output work products that are adequate to satisfy the purpose of the process Level 1: Performed Process Process Attribute 1.1: Process Performance Attribute

WM Software Process & Quality Generic Processes - Slide #3  P. Sorenson SPICE - Generic Practices - Lev.2 Level 2: Managed Process Level 2: Managed Process (see page 83) Process Attribute 2.1: Performance Management Identify Resource Requirements. … to enable planning and tracking of the process Plan the Performance of the Process. … by identifying the activities of the process and the allocated resources according to the requirements Implement the defined process activities … to achieve the purpose of the process.

WM Software Process & Quality Generic Processes - Slide #4  P. Sorenson SPICE - Generic Practices - Lev Identify the Activities … needed to achieve the integrity and quality requirements for the work products. Managed Process Level 2: Managed Process Work Product Management Process Attribute 2.2: Work Product Management Identify Requirements … for the integrity and quality of the work products (like pre- and post-conditions).

WM Software Process & Quality Generic Processes - Slide #5  P. Sorenson SPICE - Generic Practices - Lev Manage the quality of the work products … to ensure that the work products meet their functional and non-functional requirements Manage the configuration of work products … to ensure integrity. Managed Process Level 2: Managed Process (continued) Work Product Management Process Attribute 2.2: Work Product Management

WM Software Process & Quality Generic Processes - Slide #6  P. Sorenson SPICE - Generic Practices - Lev Tailor the Standard Process … to obtain a defined process appropriate to the process context Identify the Standard Process Definition … from those available in the organization that is appropriate to the process purpose and the business goals of the organization. Level 3: Established Process Process Attribute 3.1: Process Definition Implement the Defined Process … to achieve the process purpose consistently, and repeatably, and support the defined business goal of the organization.

WM Software Process & Quality Generic Processes - Slide #7  P. Sorenson SPICE - Generic Practices - Lev Provide Adequate Skilled Human Resources … meeting the defined competencies. Level 3: Established Process Process Attribute 3.2: Process Resource Define the Human Resource Competencies … required to support the implementation of the defined process Defined the Process Infrastructure Requirements … to support the implementation of the defined process Provide Adequate Process Infrastructure … according to the defined needs of the process.

WM Software Process & Quality Generic Processes - Slide #8  P. Sorenson SPICE - Generic Practices - Lev Collect the Specified Measurement Data … from the implementation of the defined process Level 4: Predictable Process Process Attribute 4.1: Process Measurement Define Process Goals and Associated Measures … that support the business goals of the organization Provide Adequate Resources and Infrastructure for Data Collection for Data Collection Evaluate Achievement of Process Goals … by comparison of recorded measures

WM Software Process & Quality Generic Processes - Slide #9  P. Sorenson SPICE - Generic Practices - Lev Analyze Available Measures … to identify process control parameters. Level 4: Predictable Process Process Attribute 4.2: Process Control Identify Analysis and Control Techniques … appropriate to the process context Provide Adequate Resources and Infrastructure … for data analysis and process control Identify Deviations and Take Required Actions … to maintain control of the process.

WM Software Process & Quality Generic Processes - Slide #10  P. Sorenson SPICE - Generic Practices - Lev Provide Adequate Resources to Effectively Implement the Approved Changes in Implement the Approved Changes in Affected Tailored Processes Affected Tailored Processes Level 5: Optimizing Process Process Attribute 5.1: Process Change Identify and Approve Changes to the Standard Process Definition Process Definition … on the basis of quantitative understanding of the process Implement the Approved Changes Implement the Approved Changes … to the affected tailored processes to achieve the expected outcome Validate the Effectiveness of the Process Change … on the basis of actual performance against the process and business goals

WM Software Process & Quality Generic Processes - Slide #11  P. Sorenson SPICE - Generic Practices - Lev Implement Changes to Selected Areas of the Tailored Process the Tailored Process … according to the implementation strategy. Level 5: Optimizing Process Process Attribute 5.2: Continuous Improvement Identify Improvement Opportunities in a Systematic and Proactive Manner in a Systematic and Proactive Manner to Continuously Improve the Process to Continuously Improve the Process Establish an Implementation Strategy … based upon the identified opportunities to improve process performance according to business goals Validate the Effectiveness of Process Change … on the basis of actual performance against process and business goals and feedback to the standard process definition.