Page 1© Voice Project Pty Ltd & Macquarie Research Ltd Improving The Staff Experience In Australian University Workplaces: Employee Surveying in Four Australian.

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Page 1© Voice Project Pty Ltd & Macquarie Research Ltd Improving The Staff Experience In Australian University Workplaces: Employee Surveying in Four Australian Universities Louise Metcalf Principal Consultant Voice Project Department of Psychology Macquarie University, Sydney, Australia GO8 HR & IR Conference, 8/2004, Sofitel, Melbourne, 18 August

Page 2© Voice Project Pty Ltd & Macquarie Research Ltd Agenda >What’s the Voice Project? >How do you do a climate survey? >Pre - survey >Survey >Post - survey >University experience of climate surveying

Page 3© Voice Project Pty Ltd & Macquarie Research Ltd What’s The Voice Project? >A team of researchers and consultants within the Department of Psychology at Macquarie University >Our purpose >Give critical stakeholders a voice >Improve diagnosis of organisational climate and culture, and improve decisions regarding organisational development >Advance the science and practice of surveying >Consulting & research practice >Broad range of private and public sector organisations of all sizes >Experiments into survey methodology >Development of instruments (free to researchers) >Benchmarking of HR & management practices >Facilitation of learning across like-organisations

Page 4© Voice Project Pty Ltd & Macquarie Research Ltd Pre-Survey >Communication to staff >Written/electronic methods effective for general staff >Academics need higher level of face-to-face communication >Flair! >Involvement of unions and focus groups >Survey content >Broad range of HR and general management practices >Questions specific to research, teaching and consultancy in universities >Employee "engagement“, employee perception of “bottom line results” >Very similar across all universities, overlap of questions – 60-70%?! >Demographics (cuts, confidentiality, eeo, staff profiles)

Page 5© Voice Project Pty Ltd & Macquarie Research Ltd Survey >Response Rates >78% is the one to beat >Range = 65-78%

Page 6© Voice Project Pty Ltd & Macquarie Research Ltd Post Survey >Results >Comprehensive but easily understandable analyses >Benchmarking against other Australian universities >Communicating Results to staff >Keeping the action going >Action planning (with a long term sponsor) >Continuing communication

Page 7© Voice Project Pty Ltd & Macquarie Research Ltd Conclusion >Congratulations on completing your first climate survey project! >Contact Voice! >General office > >Direct details >Website: