E-commerce vs. E-business value added “INPUTS” “OUTPUTS” TRANSFORMATION Processes Facilities Equipment Finance People Serves Customers Product Sold People Raw Material Suppliers E-business: The transformation of key business processes through the use of Information technologies!

Business Intelligence e-Business solutions enable transforming core business processes Web Selling Real Time Order Management Demand Plan Supply Plan Production Scheduling Customer Service Procurement Distribution Logistics SCM ERP CRM Suppliers/ Partners Customers Business Intelligence EC Platform / WEB Application Server/ Application Server

e-Business Applications ERP: Enterprise Resource Planning CRM: Customer Relationship Management SCM: Supplier Chain Management

ERP (Wiki) An integrated computer-based system used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralized database and normally utilizing a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise-wide system environment.

Applications of ERP Integrated Logistics Production Planning Customer/ Employee Accounting & Financials Sales Distributions (Order only) Human Resources Enterprise Architecture These applications are themselves built from smaller software modules that perform specific business processes within a given functional area

ERP: The Technological Backbone of E-Business ERP integrated application suite Framework to automate back-office functions: Financial, Manufacturing and Distribution, HR, Administrative Unites major business processes within single family of modules: production, order processing, inventory mgmt and warehousing, A/P and A/R, general ledger, and payroll In early 1990s, only large manufacturers saw benefits of ERP Today, medium-size and dot-com firms also recognize necessity of integrating back-office processes for front-office success in e-commerce world

CRM (Wiki) A broadly recognized, widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

SCM (Wiki) Supply Chain Management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Harland, 1996). Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.