Lecture 1 Managing Dr. Igli Tafa MBA Program – UNYT Spring 2015

General Info Course title: Information Systems Credit Hours: 40 Instructor Dr. Igli Tafa Email: itafaj@gmail.al Contact: E-mail Course website www.iglitafa.com Get everything from here

Course outline The course introduces aspects of management related to information systems. It emphasizes the use of IT in managing and operating organizations, including business enterprises, public institutions, and social and charitable communities. The goal is provide students with a solid background on how to make use of IT as strategic in today’s global economy to gain competitive advantage and to present issues related with management of information resources.

Course content Managing Information Systems in the Enterprise Information Systems, Organizations, Management and Strategy E-business and E-commerce Ethical and Social Issues in Enterprise IT Infrastructure and Platforms Managing Data Resources Telecommunications, Networks, and the Internet The Wireless Revolution Security and Control Enterprise Applications and Business Process Integration Managing Knowledge Enhancing Decision Making Redesigning the Organization with Information Systems Understanding the Business Value of Systems and Managing Change Managing International Information Systems

Organization of the course Part 1: Information Systems, Organizations, Management, and Strategy Why information systems are so important today for business and management Evaluate the role of information systems in today’s competitive business environment Identify the major management challenges to building and using information systems Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources Analyze the relationship between organizations, information systems, and business processes

Part 2: E-Commerce. Ethical and Social Issues in Enterprise Organization of the course cont’d Part 2: E-Commerce. Ethical and Social Issues in Enterprise Analyze how Internet technology has changed value propositions and business models Define electronic commerce and describe how it has changed consumer retailing and business-to-business transactions Analyze the relationship among ethical, social, and political issues that are raised by information systems Identify the main moral dimensions of an information society and specific principles for conduct that can be used to guide ethical decisions

Organization of the course cont’d Part 3: Managing Data Resources and IT functions in supporting of enterprise solution. Describe basic file organization concepts and the problems of managing data resources in a traditional file environment Describe how a database management system organizes information and compare the principal database models Apply important database design principles Identify the challenges posed by data resource management and management solutions in Network Infrastructure, Wireless. Identification and steps in Security controls.

Organization of the course cont’d Part 4: Enterprise Applications and Business Process Integration. Managing Knowledge. Assess how enterprise systems provide value for businesses and describe how they work Assess how supply chain management systems provide value for businesses and describe how they work Assess how customer relationship management systems provide value for businesses and describe how they work Define and describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations Evaluate the business benefits of using intelligent techniques for knowledge management

Organization of the course cont’d Part 5: Decision Making. Describe different types of decisions and the decision-making process Evaluate the role of information systems in helping people working individually and in a group make decisions more efficiently Demonstrate how executive support systems can help senior managers make better decisions Assess how systems that support decision making can provide value for the firm Identify the challenges posed by decision-support systems, group decision-support systems, and executive support systems and management solutions

Organization of the course cont’d Part 6: Redesigning the Organization with Information Systems. Understanding the Business Value of Systems and Managing Change Demonstrate how building new systems produces organizational change Explain how a company can develop information systems that fit its business plan Identify and describe the core activities in the systems development process Evaluate models for understanding the business value of information systems Assess the change management requirements for building successful systems and Select appropriate strategies to manage the system implementation process

Books Required Recommended for further reading Management Information Systems, Author: Kenneth C. Laudon, Jane P. Laudon. Prentice Hall; 12-th edition Recommended for further reading Information Systems Management in Practice, Eighth Edition ISBN: 9780132437158 Author: Barbara C. McNurlin, Ralph H. Sprague, Tung Bui. Prentice Hall; 8 edition (September 15, 2008) MIS Essentials, Second Edition. ISBN: 9780138018825: David M. Kroenke.

Grading Breakdown Coursework = 45% Final Exam = 40% Participation = 15 % Total = 100% For final exam A set of topics and orientating questions will be provided to you in advance to prepare for the final exam.

Grading Policy Herzing University Grade Percentage Quality Points A 92 -100 4.00 A- 88 - 91.99 3.67 B+ 84 - 87.99 3.33 B 80 - 83.99 3.00 B- 77 - 79.99 2.67 C+ 74 - 76.99 2.33 C 70 - 73.99 2.00 F Anything below

Management Information Systems Lecture 1 Managing OBJECTIVES Explain why information systems are so important today for business and management Evaluate the role of information systems in today’s competitive business environment Assess the impact of the Internet and Internet technology on business and government

The Interdependence between Organizations and Information Systems Management Information Systems Lecture 1 Managing WHY INFORMATION SYSTEMS? The Interdependence between Organizations and Information Systems Figure 1-2

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? IT is one of the most important tools managers have to increase productivity and efficiency of businesses. Productivity:

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? Strategic Opportunity and Advantage: Create competitive advantage: IT makes it possible to develop competitive advantages. New Business Models: Dell Computer has built its competitive advantage on an IT enabled build-to-order business model that other firms have not been able to imitate.

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? Strategic Opportunity and Advantage: Create new services: eBay has developed the largest auction trading platform for millions of individuals and businesses. Competitors have not been able to imitate its success. Differentiate yourself from your competitors: Amazon has become the largest book retailer in the United States on the strength of its huge online inventory and recommender system. It has no rivals in size and scope.

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? How Much Does IT Matter? Competitive advantage derives not from the technology, but on how businesses use the technology. Innovations in business processes, management and organization are not easily copied from one firm to another.

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? Why IT Now? Growing impact of IT in business firms can be assessed from the following five factors: Internet growth and technology convergence Transformation of the business enterprise Growth of a globally connected economy

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? The Internet and Technology Convergence: Growth in e-business, e-commerce, and e-government Internet is bringing about rapid changes in markets and market structure: financial services and banking. The Internet is making many traditional business models obsolete: music store and video store.

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? Decentralization – Business Continuity Plan & Disaster Recovery Plan Flexibility – Low transaction and coordination cost Transformation of the Business Enterprise:

Management Information Systems WHY INFORMATION SYSTEMS? Lecture 1 Managing WHY INFORMATION SYSTEMS? Emergence of the Digital Firm: Core business processes accomplished using digital networks Digitally enabled relationships with customers, suppliers, and employees Agile sensing and responding to environmental changes

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS What Is an Information System? Technology perspective: A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS What is an Information System? (Continued) Data: Streams of raw facts representing events such as business transactions etc. Information: Clusters of facts meaningful and useful to human beings in the processes such as making decisions

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS Computer-Based Information System (CBIS) Rely on computer hardware and software Processing and disseminating information Collecting, storing, and using information

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS A Business Perspective on Information Systems Information systems are more than just technology. Businesses invest in IS in order to create value and increase profitability. Information systems are an organizational and management solution to business challenges that arise from the business environment.  

The Business Information Value Chain Management Information Systems Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS The Business Information Value Chain Figure 1-7

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS Information Systems Are More than Computers Figure 1-8

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS Major Business Functions Rely on Information Systems Sales and marketing Manufacturing Finance Accounting Human resources

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS The Organizational Dimension of Information Systems People Structure Business processes Culture Politics

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS The Management Dimension of Information Systems Managers are: Sense makers Decision makers Planners Innovators of new processes Leaders: set agendas

The Management Dimension of Information Systems (Continued) Management Information Systems Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS The Management Dimension of Information Systems (Continued) Managers who can understand the role of information systems in creating business value are the key ingredient to success with systems, and cannot easily be replicated by competitors.

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS The Technology Dimension of Information Systems Information technology is one of the tools managers use to cope with change: Hardware: Physical equipment Software: Detailed preprogrammed instructions Storage: Physical media for storing data and the software

The Technology Dimension of Information Systems (Continued) Management Information Systems Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS The Technology Dimension of Information Systems (Continued) Communications technology: Transfers data from one physical location to another Networks: Links computers to share data or resources Managers need to know enough about information technology to make intelligent decisions about how to use it for creating business value.

Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS Lecture 1 Managing PERSPECTIVES ON INFORMATION SYSTEMS Complementary Assets and Organizational Capital Complementary assets: New business processes Management behavior Organizational culture Training