ITS Windows 7 Desktop Malcolm Days Mark Miners James Farnhill ITS project consultation Feb - Mar 2011 V1.2

Agenda Project Overview Demonstration Discuss Implications Document Additional Requirements

Current Windows XP Desktop  Windows XP desktop  Pre-installed apps ( )  Novell ZenWorks 7 to deliver additional apps  ITS desktop not used by some departments 3

Why change ?  Microsoft development for Windows XP has ended  Support for Windows XP security patches will end in 2014  Hardware and software vendors are moving to support Windows 7 DOING NOTHING OR WAITING IS NOT AN OPTION. 4

Windows 7 Desktop  Windows 7 desktop (64-bit)  Pre-installed apps (MS Office 2010, etc.)  Microsoft App-V to deliver additional apps 5

Project Benefits  Students are arriving with Windows 7 installed on their PCs – having Windows 7 in work areas will improve the student experience  Using Windows 7 would help us get the most out of newer hardware (support for more memory) and applications (support for 64-bit)  App-V will mean most new applications can be packaged more easily and available more quickly than currently  Desktops should be more reliable as App-V reduces application conflicts  Improved security / Reduced support costs  Smaller number of different Windows desktop configurations  Improved ability to centrally manage Windows configuration 6

Project Outline  In Scope:  Creation of a standard Windows 7 desktop;  Gather more information about application usage across campus;  Identify any needs not met by the proposed standard desktop;  Creation of an App-V infrastructure to deliver applications;  Testing applications to establish which work and do not work;  Creation of a migration plan;  Rollout to student work areas;  [Optional] Rollout to one department.  Out of scope:  Complete rollout to the University (likely to be a separate project);  Software auditing;  Off campus access to applications. 7

Windows 7 Desktop Demo

What changes should we expect

Type of PC Being Used Current Windows XP desktop Personal (H:) Drive Documents folder; Favourites Windows Person- alisation Shared Drives Network Printing Local Printing Internet Access Standard Pre- installed Apps Delivered Apps (NAL) Install Own Apps Thin Client Apps ITS Managed DesktopYesRoaming Yes ITS Managed Laptop (On Campus)YesRoaming Yes ITS Managed Laptop (Off Campus)No*Local No*naYes NoYes Lecture Theatre (Networked)YesRoaming Yes NoYes No +Yes Lecture Theatre (Non- n/w’d)NoLocal No YesNoYesNo Student Work AreasYesRoaming Yes NoYes No $Yes Own Machine (On campus)No*Local No*Yes #Yes No Yes Own Machine (Off Campus)No*Local No*naYesnaNo Yes Academic Staff Type of PC Being Used Proposed Windows 7 desktop Personal (H:) Drive Documents folder; Favourites Windows Person- alisation Shared Drives Network Printing Local Printing Internet Access Standard Pre- installed Apps Delivered Apps (App-V) Install Own Apps Thin Client Apps ITS Managed DesktopYesRoamingLocalYes Yes %No ITS Managed Laptop (On Campus)YesRoamingLocalYes Yes %No ITS Managed Laptop (Off Campus)Yes**Roaming**LocalNo*naYes Yes %No Lecture Theatre (Networked)YesRoamingLocalYes NoYes No +No Lecture Theatre (Non- n/w’d) Option no longer applicable Student Work AreasYesRoamingLocalYes NoYes No Own Machine (On campus)No*Local No*Yes #Yes No YesNo Own Machine (Off Campus)No*Local No*naYesnaNo YesNo *MyFiles can be used to access files through a web browser interface. **Windows 7 offline folders will provide increased roaming functionality for files and folders. % By default, users will not have the rights to install applications, but academic staff could request rights to do so. # Anyone can print to a network printer if they install the iPrint client and print to an ITS supported printer. + A laptop can be used if additional software is needed in a lecture theatre. $ Additional teaching software can be installed onto work area PCs by exception only.

Type of PC Being Used Current Windows XP desktop Personal (H:) Drive Documents folder; Favourites Windows Person- alisation Shared Drives Network Printing Local Printing Internet Access Standard Pre- installed Apps Delivered Apps (NAL) Install Own Apps Thin Client Apps Student Work AreasYesRoamingLocalNoYesNoYes NoYes Own Machine (On campus)No*Local NoYes #Yes No Yes Own Machine (Off Campus)No*Local Nona YesnaNo Yes Students Type of PC Being Used Proposed Windows 7 desktop Personal (H:) Drive Documents folder; Favourites Windows Person- alisation Shared Drives Network Printing Local Printing Internet Access Standard Pre- installed Apps Delivered Apps (App-V) Install Own Apps Thin Client Apps Student Work AreasYesRoamingLocalNoYesNoYes No Own Machine (On campus)No*Local NoYes #Yes No YesNo Own Machine (Off Campus)No*Local Nona YesnaNo YesNo *MyFiles can be used to access files through a web browser interface. # Anyone can print to a network printer if they install the iPrint client and print to an ITS supported printer.

Type of PC Being Used Current Windows XP desktop Personal (H:) Drive Documents folder; Favourites Windows Person- alisation Shared Drives Network Printing Local Printing Internet Access Standard Pre- installed Apps Delivered Apps (NAL) Install Own Apps Thin Client Apps ITS Managed DesktopYesRoaming Yes ITS Managed Laptop (On Campus) YesRoaming Yes ITS Managed Laptop (Off Campus) No*Local No*naYes NoYes Own Machine (On Campus)No*Local No*Yes #Yes No Yes Own Machine(Off Campus)No*Local No*naYesnaNo Yes Admin Staff Type of PC Being Used Proposed Windows 7 desktop Personal (H:) Drive Documents folder; Favourites Windows Person- alisation Shared Drives Network Printing Local Printing Internet Access Standard Pre- installed Apps Delivered Apps (App-V) Install Own Apps Thin Client Apps ITS Managed DesktopYesRoamingLocalYes No ITS Managed Laptop (On Campus) YesRoamingLocalYes No ITS Managed Laptop (Off Campus) Yes** Roaming** LocalNo*naYes No Own Machine (On Campus)No*Local No*Yes #Yes No YesNo Own Machine(Off Campus)No*Local No*naYesnaNo YesNo *MyFiles can be used to access files through a web browser interface. **Windows 7 offline folders will provide increased roaming functionality for files and folders. # Anyone can print to a network printer if they install the iPrint client and print to an ITS supported printer.

What will the Windows 7 technical proposals mean for Staff? A laptop will work the same way on and off campus A user could work locally on a PC if the network is unavailable A user could run different versions of the same application delivered by ITS Application settings will stop roaming. Cannot get ‘universal’ access to ‘my PC’ The standard Windows desktop is not designed to support long running computation tasks (say > 18 hrs) Windows applications can only access the ‘computing power’ available on the local PC PC hardware older than 4 years is very likely to need replacing

What will the technical proposals mean for application deployment? ITS will not be able to deliver Windows apps to non-windows PCs (Mac, Linux, tablets, smartphones, etc.) ITS will not be able to deliver apps to thin client devices ITS will not be able to tailor work area PCs to deliver specific courses Some interaction between apps may be restricted by App-V ITS may only deliver apps to UoW standard PCs or laptops Apps which do not package with App-V (maybe 5%?) will need to be manually installed onto each PC Any additional requirements will need to be backed by a business case to the University

What are the service options for application deployment? ITS Application DeliveryUser / Dept. IT staff local Application Installation ITS will provide any app on request Will provide any App-V compatible app on request Can install pre-approved apps (e.g. iTunes; Audacity; Scanner software) Will provide any App-V compatible app required by >10 users Will provide any App-V compatible app required by >50 users Can install pre-approved apps and be authorised by Academic HoD to install any app ITS will provide 20 core applications Can be authorised by HoD to have full admin rights Apps not compatible with App-V will need to be locally installed. If PC is re-imaged, local apps will need to be re-installed. The greater the instalation rights given to staff, the greater the support costs from malware and user mistakes Proposed option

Any additional implications for Students? A student cannot access delivered applications from their own PC or other devices A student cannot access delivered applications from off campus Not designed to support long running computation tasks (need to stay at a work area PC) Any additional requirements will need to be backed by a business case to the University

Additional Questions Would any staff like to be involved in user testing in June/July? What applications are used and by how many users for each one? What applications are a priority?

Final Questions Any other questions?

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