Rate Your Estate: You Decide TPAS Conference, 9 May 2013 Michael Gallagher

West of Scotland Housing Association Origins from 1965 in Gorbals Manages 3,000 + stock across 7 local authorities Management Committee constitution has majority of tenant members Tenants Advisory Group (TAG) Two Area Committees

Gentoo Tenant Dividend Strategy in 3 priority areas for tenants ~ Environmental ~ Fuel Poverty ~ Older People  Rate Your Estate part of Environmental Strategy ~ grade 3 estate ….85%-100% ~ grade 2 estate ….65%- 84% ~ grade 1 estate ….51%- 64% ~ grade 0 estate …. 0%- 50%

Environmental Strategy Principles Introduce Tenant Scrutiny of services Enable tenants to understand specification, options and costs of service. Maximise experience of tenants in designing services

Rate Your Estate Pool of 6 Tenant Assessors 3 Assessors per estate visit with staff Schedule of 1 area visit per month Assessors trained by WSHA/Gentoo staff Guidance Manual Scoring Sheet Report back to TAG

Outcome Aims Increased tenant participation in service standards TAG more influential Bring staff and tenants together in setting estate management priorities Makes best use of tenants knowledge Enables management of tenants expectations Assists in meeting SSH Charter outcomes for communication, estate management and participation