Achieving “Boundaryless University” via ERP/KM Architecture Mirghani Mohamed Information Systems & Services The George Washington University Copyright Mirghani Mohamed This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2 ERP II Evolution Knowledge Transformation Integration of ERP/KM The Boundaryless university model Pros and cons Summary Agenda

3 Enterprise Resource Planning IIERP II2000’s Enterprise Resource PlanningERP1990’s Manufacturing Resource PlanningMRP II1980’s Materials Requirement PlanningMRP1970’s Description TechnologyPeriod ERP Evolution

4 What is ERP II? “a business strategy and set of industry- domain-specific applications that build customer and shareholder communities value network system by enabling and optimizing enterprise and inter-enterprise collaborative operational and financial processes” (Sources: Gartner’s Research Note SPA )

5 Customer Supplier Core ERP

6 Conventional ERP vs. ERP II Scope: OLTP vs. New relationship networks Domain-specific: Monopolized vs. Public Functionality: Financial vs. (+) Knowledge Business process: Internal vs. Networked Architecture: Monolithic closed vs. Robust hub

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8 The ERP II Forecast “The higher-education ERP landscape is quickly emerging from a post-Internet hangover to a period where ERP II issues such as integration, collaboration and Internet architectures will be predominant ” Gartner Research 2002

9 Where are we? Source Gartner Research

10 Knowledge Management (KM) What is KM? “KM is to leverage relevant intellectual capital to enhance enterprise's efficiency, effectiveness and innovation” “Professor Stankosky of IKM at GWU” Sharing of Knowledge Contradicts law of diminishing returns KM practices for the model: CoP, double loop learning, Knowledge maps (yellow books), Best practices.

11 Knowledge Transformation Corporation Networks & CoP Cross-Functional Knowledge Scope Ownership Cognosphere Individual Functional Departmental Inference Action

John Doe Is one of the top ten of his class will obtain the award of $10K The Contextual Continuum

13 Does Technology Help? The role of IT in KM The type of knowledge determines IT role: Explicit knowledge (conventional ERP) Tacit knowledge (ERP II to some degree) ERP II Integration is about managing & accessing Knowledge (not data) Knowledge transformation is responsibility of the organization

14 ERP II and KM Similarity Both depend on integration Structured & unstructured information (Taxonomy & Indexing) Human side in synergy of ideas Best Practices Double loop learning

15 The Drivers The Knowledge Economy Rising customer expectations & business growth rate Globalization & Virtualization September 11

16 The Boundaryless University Model Assumptions: Open robust ERP architecture Knowledge sharing architecture Knowledge sharing culture Coopetitive academic partnership The university is a learning university Education has a different customer & different supply chain

17 The Learning University What is learning Organization? –Is the university a learning organization? Applies new ideas to improve performance Adapts to change and pressures in its environment Crosses boarder to establish new strategic synergetic alliances Comes with new ways to operate and sustain Learning University is a pre-requisite for the boundaryless university

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19 Domestic & Exotic Knowledge Source Mohamed, M. Intelligent Enterprise

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22 Advantages Consolidation and integration (low cost) Access & Manage knowledge not data Inter-enterprise extension as learning organization Information quality improvement, immediacy and transparency Empowerment of constituents

23 Shortcomings Higher initial cost Integration complexity Long term implementation phase High single vendor centricity Single point of failure (needs DRP)

24 Summary ERP II is a competitive strategy that can be used to “outward” Education Ecosystem The system manages Knowledge capital and not data repositories Learning University is a pre-requisite for the “Boundaryless University”

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