Ontario’s New Accessibility Requirements The Accessibility for Ontarians with Disabilities Act (the “AODA”) seeks to improve accessibility for people with disabilities. The first regulation passed under the AODA was the Customer Service Regulation 429/07. –Public sector organizations with >20 employees had to comply by Jan 1, 2010 –Private sector organizations with >20 employees must comply by Jan 1, 2012 –Requires employee training, accessibility policies and reporting A second AODA regulation - the Integrated Accessibility Standards Regulation 191/11, was enacted on July 1, –This regulation includes a wide range of standards for employment, information, websites & communication and transportation. –Compliance deadlines spread out between Jan and Jan In Ontario over 60,000 organizations will need to comply with these new laws, starting in January, 2012…any many will need advice and help In anticipation of demand for services Consulting/ERS have developed an integrated set of advisory services and solutions to help organizations comply with this new legislation. 1

Integrated MNP Solution Adult Training Regulatory Compliance Web & IT Accessibility Accessible Facilities Accessibility Strategy Policy, Reengineering & Change Leverage strength of multiple service lines Integrated and comprehensive solution Single point of accountability Coordination, alignment and cost effective, minimizing duplication MNP’s Suite of Accessibility Services 2

MNP’s AODA Compliance Tool 3 Used to test organization’s regulatory compliance Identifies gaps and builds a plan to rectify deficiencies Current AND future gaps are identified: Helps build a multi-year plan to improve accessibility Helps plan for future requirements as they come due Ensures compliance with AODA at all times

Legislative Requirements AODA legislation In-force regulations Proposed regulations Timelines Human rights code 2. Identify Gaps1. Build Understanding3. Develop Plan4. Implement Plan Accessibility Awareness Types of disabilities Accessibility barriers Accessibility issues within OPB Implications for OPBRisk Assessment Compliance Assessments Customer Service Information & Communication Employment Transportation Built Environment Compliance Strategy Minimal compliance Enhanced compliance Accommodation Strategy Anticipatory Response-driven Blended approach Road Map (timing/milestones) Resource Implications Operational $ Capital $ Gap Analysis Current Anticipated Training Design & Deliver Record keeping Communications Web Intra-web IT Systems Call centre Facilities (buildings & grounds) Policies & Procedures Internal External A Four Step End-to-End Solution 4 We use a rigorous Work Plan to help organizations comply with the AODA’s new rules for improved accessibility For more information contact Jason Ducharme