Presentation for COMCIS Final Conference Dinalog (Breda, the Netherlands) - June, 24 th Sebastian Seidel, Head of Global Ocean Freight Secure Supply Chain DGF OCEAN SECURE

DHL OCEAN SECURE – June 2013Page 2 DHL Global Forwarding – Ocean Freight GLOBAL FORWARDING / FREIGHTSUPPLY CHAIN Contract Logistics & Industry Solutions Intercontinental Transportation Europe-wide Transportation EXPRESS Time-definite International Shipments Air Freight Multimodal International SCM Industrial Projects Customs Brokerage Lead Logistics Provider DHL OCEAN FREIGHT key facts over 4,000 professionals over 330 sites worldwide over 2.7 Mio TEU per year (FCL) over 45,000 weekly point pairs (LCL) Source: DPDHL annual report 2011 OCEAN FREIGHT

DHL OCEAN SECURE – June 2013Page 3 OCEAN SECURE and COMCIS DHL OCEAN SECURE Standard operations Supporting setup of improved processes through insights into door-to-door container conditions In-transit intervention Execution of corrective or remedial action protocols prompted by in-transit alarms In-transit visibility Monitoring of mission critical parameters and notification of remote users in case of exception

DHL OCEAN SECURE – June 2013Page 4 Overview Problem statement: Creating full end to end visibility from place of loading till final delivery including all involved logistics partner and their connected sources is fairly difficult to realize, especially when it comes to consolidated real time and standardized data. Main objective: The aim of both OCEAN SECURE and COMCIS (DHL) is not in incremental improvements to existing logistics processes, but rather to raise standard services to enhanced levels in order to being able to deal with the special requirements and concerns of aforementioned strategic customers. Approach: Developing a solution to provide intelligent data consolidation from multiple external and internal sources, wich needs to be standardized to raise conclusions and create situational awareness.

DHL OCEAN SECURE – June 2013Page 5 Identified gaps Typical gaps occur when multiple parties and systems are involved. Determination the important information at real time is the key Terminal/carrier Carrier/Import Transshipment Routing Data quality for customer satisfaction Improved quality for in transit status updates Awareness of critical deviation to prepare intervention Better planning to improve relyability GapsObjetives

DHL OCEAN SECURE – June 2013Page 6 From Business Data to Business Intelligence Carrier data Vessel data Terminal data Container data Shipment data Planning data Information from container devices and other sources need to be bundled and processed to translate raw information into situational awareness. Collaborative Information Services for Container Management data pooling ● business rules response management Technology and Electronics Life Sciences and Health Automotive Government and Defense

DHL OCEAN SECURE – June 2013Page 7 Solution Forwarders orchestrate many actors along the supply chain which information needs to be standardized, Ocean View is the first answer Source: Logit Systems presentation for DGF

DHL OCEAN SECURE – June 2013Page 8 Solution Dashboard with drill down capabilities Dashboard with drill down capabilities Overview of shipment Execution Plans Overview of shipment Execution Plans Planning view Logistics Chain view Map view Map view Events view Events view Tracking requests handling Tracking requests handling Alerts handling Source: Logit Systems presentation for DGF Dashboard that gives a holistic view on shipments throughout the supply chain and integrated logistics overview Monitor by exception, by routine, by customer inquiry: -Operator enters office in the morning, checks the dashboard and identifies problem areas; -Operator is asked by customer service to check status for shipment and searches on reference data; -Operator is triggered by alert which e.g. points him to to revised ETA at PoD & final destination

DHL OCEAN SECURE – June 2013Page 9 Achiements in COMCIS Pilot implemented of Ocean View into Control Tower of one of DGF’s largest customer Integration of Ocean view in Control Tower Detailed UAT through Control Tower Customer pointed out importance of Ocean View and commited testing Plans for further implementation and involvement of customer different sectors Full door to door visibility including AIS data Transshipment information partly included

DHL OCEAN SECURE – June 2013Page 10 Benefits Integrated data flow helps all parties for better planning and customers to control their supply chain Integrated information flow allows more efficiency, which equals lower operating costs Higher reliability of supply chain, which drives the satisfaction of our customers Increased control and situational awareness reduces the number of failures and delays which improves the transport quality Optimized digital data flow and integration will reduce transaction costs and increase quality for customer and freight forwarder

DHL OCEAN SECURE – June 2013Page 11 Experiences during this project The data is available but before COMCIS, it was not properly consolidated nor analyzed and standardized. Very interesting to cross the silos and learn the different intersts of involved parties Data consolidation concepts, process maps & data standardization guidelines are the easy part – the devil is in the details The results of COMCIS help using limited number of tools and provides full visibility which brings us to better import preparations and improved transport quality

DHL OCEAN SECURE – June 2013Page 12 Your questions?