© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-1 Implementing Media Resources, Features, and Applications Configuring Presence- Enabled Speed Dials and Lists

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-2 Outline  Presence Overview  Presence Support in Cisco Unified Communications Manager  Presence Configuration  Presence Policies  Presence Policy Configuration

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-3 Presence Overview

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-4 Cisco Unified Presence Solutions Multiple options to integrate presence:  Cisco Unified Communications Manager Presence –Speed-dial presence –Call history presence –Presence policy  Cisco Unified Presence Server –User status information –Cisco IP Phone Messenger application –Cisco Unified Personal Communicator –Third-Party Presence Server Integration

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-5 Cisco Unified Communications Manager Presence Characteristics  Natively supported by Cisco Unified Communications Manager  Allows an interested party (a watcher) to monitor the real-time status of a directory number (a presence entity)  Watcher subscribes to status information of the presence entity  Watcher can show the status of a presence entity using: –Presence-enabled speed dials –Presence-enabled lists (call and directory lists)  Three possible states of watched directory number: –Entity is unregistered –Entity is registered—on-hook –Entity is registered—off-hook

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-6 Cisco Unified Communications Manager Presence Operation 2. Bryan’s phone goes off-hook Off-hook Line 5697 is busy 1. John has subscribed for status of Bryan’s phone 3. Information about Bryan’s phone is sent to John’s phone 4. John’s phone shows Bryan’s phone in off-hook state

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-7 Presence Support in Cisco Unified Communications Manager

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-8 Cisco Unified Communications Manager Support for Presence  Directory numbers (lines) of Cisco IP phones can be watched –By Cisco IP phones –By SIP devices through a SIP trunk  Directory numbers (lines) of Cisco IP phones, and endpoints that are reached via SIP trunks, can be watched by the following: –Cisco IP phones –SIP devices through a SIP trunk

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-9 Presence status can be seen on speed-dial buttons, call lists and directories. Watching Presence Status on Cisco IP Phones

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-10 Cisco IP Phones That Support Viewing Presence Status Cisco Unified IP Phone Models Presence-Enabled Speed Dials Support Presence-Enabled Call and Directory Lists Support 794[125], 796[125], 797[015] SIP and SCCP Yes 7914, 7940, 7960 SCCP YesNo 7914, 7940, 7960 SIP No

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-11 Presence Configuration

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-12 Cisco Unified Communications Manager Presence Configuration Procedure To enable presence-enabled speed dials: 1.Customize phone button templates to include presence-enabled speed-dial buttons 2.Apply phone button templates to phones 3.Configure presence-enabled speed-dial buttons 4.Apply subscribe CSS to phones To enable presence-enabled call lists:  Enable the BLF For Call Lists enterprise parameter To allow presence subscriptions through SIP trunks:  Enable Cisco Unified Communications Manager Presence on SIP trunks

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-13 Step 1: Customizing Phone Button Templates Configure presence-enabled speed-dial buttons in phone button template Device > Device Settings > Phone Button Template

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-14 Step 2: Applying the Phone Button Template to IP Phones Assign phone button template to phone Device > Phone

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-15 Step 3: Configuring Presence-Enabled Speed Dial Buttons At the phone configuration page, click links to add a presence-enabled speed dial. Device > Phone Enter presence-enabled speed- dial configuration: presence entity to watch and label to be displayed on phone

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-16 Enabling Presence-Enabled Call Lists System > Enterprise Parameters Enable presence- enabled call lists

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-17 Enabling Presence on SIP Trunks System > Security Profile > SIP Trunk Security Profile Configure SIP Trunk Security Profile for presence Assign SIP Trunk Security Profile to SIP Trunk Device > Trunk

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-18 Presence Policies

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-19 Limiting Presence Visibility Cisco Unified Communications Manager Presence offers different ways to limit visibility of presence information:  Presence-enabled speed dials –Are statically configured by Cisco Unified Communications Manager Administrator (cannot be configured by users) –Subscribe Calling Search Space and (standard) partitions  Presence-enabled call and directory lists –Subscribe Calling Search Space and (standard) partitions –Presence groups

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-20 Subscribe CSS and Partitions  Separate CSSsare applied for calling privileges and presence: the (standard) CSS for calling privileges and a subscribe CSS for presence.  A subscribe CSS is applied to a watcher: a SIP trunk, a phone, or an end user.  The subscribe CSS determines which presence entities a watcher is allowed to monitor.  Similar to with traditional CSSs, a presence entity can only be watched if the watcher has the presence entity’s partition in its subscribe calling search space.  The (standard) partition that is applied to a line or a route pattern referring to a trunk is used for both calling privileges and presence.  If no partition is applied to a line or route pattern, it is available to all watchers.

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-21 Subscribe CSS and Partition Considerations  Presence policies and calling privileges share some configuration settings: –Partitions on lines and route patterns  Implementing presence policies impacts calling privileges and vice versa –Any changes to partition configuration affects calling privileges (standard CSSs) and presence policies (subscribe CSSs)  Design and implementation of calling privileges and presence policies have to be performed together!

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-22 Subscribe CSS and Partition Considerations – Sample Scenario  Baseline configuration does not include any partitions (no calling privileges and no presence policies are in place).  If partitions and (standard) CSSs are implemented for calling privileges, subscriptions will fail: –Lines and route patterns now have partitions. –Devices (phones and trunks) do not have subscribe CSSs  If partitions and subscribe calling search spaces are implemented for presence policies, calls will fail: –Lines and route patterns now have partitions. –Devices (phones, lines, and trunks) do not have CSSs.

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-23 Presence Policy Example – Subscribe CSS SIP Route Pattern: Partition: P-3 SIP Trunk: Subscribe CSS: C-3 Presence Group: G-3 (CSS) 1003 Line: 1001 Partition: P-1 Presence Group: G-1 (CSS) Phone1: Presence Group: G-2 Subscribe CSS: C-1 (CSS) Line: 1002 Partition: P-2 Presence Group: G-2 (CSS) Phone2: Presence Group: G-2 Subscribe CSS: C-2 (CSS) Calling Search Spaces: C-1: P-1, P-2 C-2: P-1, P-2, P-3 C-3: P-1 Effective Permissions: Phone1 to 1002: permitted Phone1 to 1003: denied Phone2 to 1001: permitted Phone2 to 1003: permitted Phone3 to 1001: permitted Phone3 to 1002: denied Phone1 Phone2 Phone3

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-24 Presence Groups Presence groups can be used to implement presence policies:  Watchers and presence entities are put into presence groups.  Subscriptions are permitted within presence groups.  Subscriptions can be allowed or denied between presence groups. –Permission can be configured independently for each direction  IP phones have separate presence groups. –Line presence group (presence entity) –Phone presence group (watcher)  SIP trunks have only one presence group. –used for both watcher and presence entity  Presence groups only apply to presence-enabled call lists – they do not apply to presence-enabled speed dials

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-25 Presence Policy Example – Presence Groups SIP Route Pattern: Partition: P-3 SIP Trunk: Subscribe CSS: C-3 Presence Group: G-3 (CSS) Line: 1001 Partition: P-1 Presence Group: G-1 (CSS) Phone1: Presence Group: G-2 Subscribe CSS: C-1 (CSS) Line: 1002 Partition: P-2 Presence Group: G-2 (CSS) Phone2: Presence Group: G-2 Subscribe CSS: C-2 (CSS) Presence Groups: G-2 to G-3 permitted G-3 to G-1 permitted Rest denied Phone1 Phone2 Phone Effective Permissions: Phone1 to 1002: permitted Phone1 to 1003: permitted Phone2 to 1001: denied Phone2 to 1003: permitted Phone3 to 1001: permitted Phone3 to 1002: denied

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-26 Interaction of Presence Groups and Partitions and Subscribe CSSs Presence groups, partitions, and subscribe CSSs can be combined.  Both have to permit subscription for successful watching  Provides 2 levels of hierarchy – useful in larger deployments  Example: –Requirements:  No subscriptions are allowed across departments.  Within a department, managers can only be watched by their assistants. –Solution:  Use one presence group per department.  Deny inter-presence group subscriptions.  Include manager partition only in the subscribe CSS of their assistant.

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-27 Presence Policy Configuration

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-28 Unified CM Presence Policies Configuration Procedure To implement presence policies based on partitions and CSSs: 1.Configure partitions and CSSs 2.Assign partitions to lines and route patterns 3.Assign subscribe CSSs to phones and trunks To implement presence policies based on presence groups: 1.Configure presence groups 2.Set the default inter-presence group policy 3.Assign presence groups to lines, phones, and SIP trunks

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-29 Step 3: Assigning Subscribe Calling Search Spaces to Phones and SIP Trunks Device > Trunk Apply Subscribe CSS to trunks and phones Device > Phone Apply Subscribe CSS to trunks and phones

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-30 Step 1: Configuring Presence Groups Enter Name and Description for presence group System > Presence Group Permission to unlisted presence groups is determined by service parameter For individual configuration towards another presence group, select destination presence group and select type of permission For individual configuration, select presence group and set permission for subscriptions towards selected presence group Individually configured permission towards listed presence group

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-31 Step 2: Setting the Default Inter-Presence Group Policy The Default Inter-Presence Group Subscription specifies the system default for presence subscriptions towards presence groups for which no explicit permission has been configured. Set the Default Inter- Presence Group Subscription System > Service Parameter (Cisco CallManager)

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-32 Step 3a: Assigning Presence Groups to Lines and Phones Device > Phone Call Routing > Directory Number Assign presence group to directory number (in presence entity role) Assign presence group to phone (in subscriber role)

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-33 Step 3b: Assigning a Presence Group to a SIP Trunk Device > Trunk Assign presence group to SIP trunk The presence group configured on a SIP trunk applies to both subscriptions being sent out and being received on the trunk. Same presence group is used in subscriber and presence entity role

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-34 Summary  Cisco Unified Communications Manager Presence allows lines or endpoints reachable through SIP trunks to be monitored for their status (on-hook versus off-hook).  Most IP phones support presence-enabled speed dials; type B Cisco IP phones using SIP also support presence-enabled call and directory lists.  Cisco Unified Communications Manager Presence configuration includes implementing presence-enabled speed dials and enabling presence-enabled call and directory lists.  Cisco Unified Presence policies can be applied for controlling presence subscriptions.  Cisco Unified Communications Manager Presence policy configuration includes implementing partitions and subscribe calling spaces and presence groups.

© 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—5-35