It used to be when someone received bad service, they would tell a few friends... now, they tell the world. - “Customer Service Gone Viral” video.

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Presentation transcript:

It used to be when someone received bad service, they would tell a few friends... now, they tell the world. - “Customer Service Gone Viral” video

In all types of customer service, people really do notice when you're looking out for them. And that's a very powerful message. - “Customer Service Gone Viral” video

Customer Service Solutions:

1. Avoid Taking Short Cuts

Look out for your customer Customer Service Solutions: 1. Avoid Taking Short Cuts

Look out for your customer Deliver beyond expectations Customer Service Solutions: 1. Avoid Taking Short Cuts

Customer Service Solutions: 2. Give Your Full Attention

Customer Service Solutions: 2. Give Your Full Attention Make every customer feel important

Make every customer feel Resist distractions Customer Service Solutions: 2. Give Your Full Attention important

Customer Service Solutions: 3. Actively Listen

Rephrase the message Customer Service Solutions: 3. Actively Listen

Rephrase the message Listen, understand, confirm Customer Service Solutions: 3. Actively Listen

Customer Service Solutions: 4. Take Responsibility

Take ownership of the customer's Customer Service Solutions: 4. Take Responsibility problem

Take ownership of the customer's Follow through Customer Service Solutions: 4. Take Responsibility problem

Customer Service Solutions: 5. Deliver Service on Time

Think like a customer Customer Service Solutions: 5. Deliver Service on Time

Think like a customer Keep customer apprised and Customer Service Solutions: 5. Deliver Service on Time updated

Customer Service Solutions: 6. Focus on Solutions

Avoid disagreements and blame Customer Service Solutions: 6. Focus on Solutions

Avoid disagreements and blame Give benefit of the doubt Customer Service Solutions: 6. Focus on Solutions

Customer Service Solutions: 7. Additional Solutions

Without question, customers are now making their buying decisions based on what they see online. It may not always be fair--but there is something you can do about it. - “Customer Service Gone Viral” video

The good news is… if you deliver service worth raving about, it may just go viral. - “Customer Service Gone Viral” video