Building Team Facilitation Skills Presented by: Mary Jo Meyers M.S.

 Practice Patterns: How it Happens in Wraparound  Three types of team members  Natural: connected to family by relationship  Informal: Connected by citizenship  System: Paid to care  Potential team members are generated through initial conversations prior to first meeting  Families are encouraged to invite their supports to help “us” stay on track  Team members meet over time to modify the plan  Move the team conversation from “treatment” or “service” orientation to a “life” orientation  Orient team members prior to first meeting Teams & Wraparound

Details for Team Preparation  Consider Location & Timing  Be Flexible  Plan for Environmental Concerns  Prepare an Agenda  Familiarize Yourself With Each Team Member and Their Perspective  Talk With the Family About Team Members & Their Positions  Identify Roles

Prepping Team Members  Identify who will invite whom  Be prepared to explain what Wraparound is and why team meetings happen  Ask team members for input into the agenda  Confirm date, time & place  Accommodate for missing members if needed Activity: Role play team member invites, explaining Wraparound and getting buy-in from potential members

Facilitator Tool Kit  Recommended Tools  Flip Charts / Markers  Agendas  Ground Rules  Confidentiality Agreement  First Strengths Discovery

Potential Agenda Items: 1. Introductions 2. Purpose of meeting 3. Setting ground rules 4. Sharing family history and vision for the future 5. Strengths discovery – team adds to 6. Needs 7. Begin crisis planning 8. Strategies/Action plan 9. Summary/Wrap up 10. Scheduling next team meetings

Setting Ground Rules How –  State more of what you want to see rather than not  Family members input is essential  All team members contribute Why –  Keep meetings on track  Holds everyone accountable  Role models structure & respectful behavior Activity: Brainstorm possible ground rules

Steps for Planning Process Step 1:Getting Started and Hearing the Family’s Story Step 2:Starting the Meeting with Strengths Step 3:Developing a Vision Statement Step 4:Identify Needs Across Domains Step 5:Prioritize Needs Step 6:Develop Action Strategies Step 7:Assign Tasks and Solicit Commitments Step 8:Document the Plan; Evaluate, Refine and Monitor Progress Crisis/Safety Planning

 Introduce process & team members  Set a time limit for today’s meeting  Distribute agenda/review  Set ground rules  Present strengths & distribute strength summary  Solicit additional strength information from gathered group Running the Meeting

 Lead team in reviewing the Vision established by the family  Introduce needs statements & solicit additional perspectives on needs from team  Create a way for team to prioritize those needs  Lead the team in creating measurable benchmarks Running the Meeting, continued

 Lead the team in generating brainstormed methods to meet needs based on strengths  Solicit volunteers and assign tasks  Summarize the meeting/wrap-up  Set next two meetings  Document & distribute the plan to team members Running the Meeting, continued

Helpful Hints for Effective Facilitation  Mind your Manners! Role Model Respect for All  Watch you Body Language – All eyes are on you!  Remain Strength-based and avoid jargon  Check for comfort of all team members  Listen more than you speak  Make sure everyone gets to participate  When needed utilize conflict management skills – open ended questions, reflecting, reframing, summarizing

Remember the Basics!  Strengths  Vision  Needs  Strategies

Strengths List  Functional Skills  Talents  Preferences  Hobbies  Activities Includes all family, team members and community.

Vision Statement  Clear, Concise  Family Driven  Team Consensus

Crafting Need Statements  Barriers to Reaching Vision  Needs Help With....  Underlying Needs of Behaviors  Answers Why  Not a Service or a Willing Statement

Forming Benchmarks  “If this benchmark were met, the behavior we would see would be _____  Framed in positive rather than negative terms  Descriptive, observable and measurable

Strategies  Build off of Functional Strengths  Be Creative  Use Your Team  Assign Tasks – Share the Work!  Think Sustainability

Practice: Child and Family Team Facilitation

Facilitator Check List Did you move through the agenda in a timely fashion? - No more than 90 minutes Was the family engaged throughout? - Both youth and the parents? Did you keep the plan normalized? Did everyone have input and leave with a task? Did the family say the plan was possible? Activity: Review Team Observation Measure

Next Steps  Schedule Next Team Meeting(s)  Copies of Plan Shared w/Team  Make sure everyone knows their task  Support Plan  Document Progress, New and Ongoing Needs  Check for Needs Met, Not Just Service Delivered  Continuously plan for transitions

1) Accomplishments – start on a high note 2) Assess progress – needs met, not just services delivered 3) Adjust the plan – as needed 4) Assign new Tasks – keep it moving! Steps for Managing Ongoing Wraparound Plan of Care Meetings

Well Functioning Teams  Have Diverse Membership  Listen to Each Other  Communicate Within the Team  Everyone Works  Know How to Ask for Help  Embrace Conflict  Remain Strength Based, Family Driven and Outcome Focused

For more information contact: P : E : Mary Jo Meyers, M.S.