Started operations in branches across the country consist of two divisions, Consumer Banking Division and Corporate Banking Division Follows a hierarchical pattern of command Use BEFTN ( network system) Debit card is used to pay for purchase more than 3000 merchants

Instant Fund transfer from Standard Chartered account to Standard Chartered account (Daily transfer limit: BDT 5 lacs) Fund transfer from Standard Chartered account to any BEFTN member bank account. (Daily transfer limit: BDT 5 lacs) Online Bill Payment for Standard Chartered Credit Card, Mobile Phones (Internet Service Providers and Insurance Premium (Metlife Alico) Placing instruction for a regular transfer of fund from customers account at customers preferred frequency. Place chequebook request. Download Statement of customers Standard Chartered account

90 ATMS in key locations in major cities Fund transfer from Standard Chartered account to Standard Chartered account (Daily transfer limit: BDT 5 lac.) Bill payment for Standard Chartered Credit Card Cash advance from Credit Cards Cash withdrawals.

Customer SegmentCash withdrawal Limit / Day Personal BankingBDT 100,000 Preferred BankingBDT 150,000 Priority BankingBDT 200,000 SME BankingBDT 150,000

40 Deposit Machine in key locations in major cities Bill payment for Standard Chartered Credit Card Cash Deposit to Standard Chartered Account Fund transfer instruction Standard Chartered account to Standard Chartered account DESCO and BTCL bill payment

Account Opening Debit Card Request Cheque Book Request Cash Withdrawal & Deposit Cheque Deposit Bill Payment Certificate & Statement Request Address & Contact Number Update Account / Transaction Related Queries Loan Information Credit Card Related Queries Debit / Credit Card Replacement Online Banking Phone Banking Remote Banking Enrollment Account Opening Debit Card Request Cheque Book Request Cash Withdrawal & Deposit Cheque Deposit Bill Payment Certificate & Statement Request Address & Contact Number Update Account / Transaction Related Queries Loan Information Credit Card Related Queries Debit / Credit Card Replacement Online Banking Phone Banking Remote Banking Enrollment

 It’s on time. It’s paperless. It supports Green Banking.  Enroll in eStatement for Credit Card and win 300 Reward Points.  It’s secured and ensures customers financial confidentiality  It’s on time. It’s paperless. It supports Green Banking.  Enroll in eStatement for Credit Card and win 300 Reward Points.  It’s secured and ensures customers financial confidentiality

Customer will subscribe once, and will do the rest throughout the year Standing Instruction for customer bills by debiting Banking account or Credit Card No more late payment charges, No queue for bill payment

 GrameenPhone  Robi  City Cell  Airtel  Banglalink  Scholastica  DESA  DESCO  Dhaka Club  Chittagong Club  Bangla Lion  Qubee

24X7 services Get access by dialling through any Mobile Phone and (88-02) or (88-02) from any land line. Access IVR using Banking account number, Credit Card number or Debit Card number Activate Card (Debit/Credit) Self generated password for Debit Card Enrolment of Online Banking, SMS, eStatement Financial consultation and application processing for Credit Card or Personal Loan. Stop instruction: Cheque, Debit Card and Credit Card Reward point redemption.

SCB make many things free for customer if they collect through call center. But many problems associated with call center performance. The main problem which is the basic criteria of the call center is availability of phone line. The phone line is very much poor, sometimes branch employee cannot connect the phone line when branch people suggest them about then they directly ask can you please connect the no. and branch guys fail to connect. But over all whenever customers make complain or want something from call center they will get that very soon. That’s why customers are annoyed with availability of phone line not with services.

private service holder and businessmen Uttara, Gulshan and Banani have major number of customers. most of its customer belongs to higher or higher middle classes.

Types of Credit Card BENEFITS Exclusive Global Usage Privileges Instant Cash Advance Wide acceptance VISA Platinum Credit Card: VISA Signature Credit Card: MasterCard Platinum Credit Card: International Credit Card MasterCard Silver Credit Card: VISA Silver Credit Card: VISA Gold Credit Card: MasterCard Gold Credit Card: Credit Card

Features This Debit Card is offered with all BDT Savings and Current Accounts This card is valid only in Bangladesh. The daily transacti on limit is BDT 100,000  Features This Debit Card is offered with all BDT Savings and Current Accounts This card is valid only in Bangladesh. The daily transaction limit is as below: Features This Debit Card is offered with all BDT Savings and Current Accounts This card is valid only in Bangladesh. The daily transaction limit is as below: Features This Debit Card is offered with all BDT Savings and Current Accounts This card is valid only in Bangladesh. The daily transaction limit is as below: Features This Debit Card is offered with all BDT Savings and Current Accounts This card is valid only in Bangladesh. The daily transaction limit is as below:

daily limit for originated credit Entries will be the lesser of the Originator’s current balance. Exposure Limit The Originator will provide immediately available funds to offset any credit entries originated by it. The Originator will receive immediately available funds for any electronic debit entries initiated by it not later than the settlement date of the items Settlement

All originated files in excess of the following threshold will require a telephone verification by Bank with an Originator Authorized Representative before the files will be released: The authorized representative can delegate the authorization to any person of the company by providing his/their details in writing. Bank will call back the person authorized and will cross match the total amount and total number of transactions send through a particular batch.

Account statement charge for holding statements is BDT 1150 per annum per account for Additional/ Duplicate statement (Per cycle) is BDT 500 per statement Photocopy of statements is Taka ATM card charge annual fees are Taka 690 per card in case of damaged or lost card is Taka 600 per card. phone banking and internet banking and evening banking is absolutely free. Cash and travelers cheque foreign currency For issuance of FCY cash, customers need to pay 1% of the transaction plus Taka 200/= per passport. for issuance of Travelers cheque 1% of the transaction plus Taka 200/=. The charge for encashment is absolutely free in case of travelers cheque maintaining Student file For customers, opening student file for SAARC countries, BDT 3500 per student, per annum plus Taka 500 per remittance for other countries is Taka 5000 per student file plus Taka 500 per remittance.

Transfers of money, export and import businesses, selling and purchasing - all are possible within a very short time without any moving through e-banking. Though there are some obstacles in the way of E-Banking, such as hackers, it is very popular all over the world wherever technological development has got maturity. In our country, all private commercial banks including our Central Bank or Bangladesh Bank and all nationalized banks are in the way of E-Banking today.