Being a World Class Agency For: IPMA-MCC 2012 Spring T & D Forum By: Mauricio Velásquez, MBA President, CEO The Diversity Training Group

Mauricio Velásquez, MBA …. is the President and CEO of The Diversity Training Group (DTG) in Herndon, VA. Mauricio serves as a leadership and management consultant, diversity strategy consultant, diversity trainer, sexual harassment prevention trainer, executive coach, mentoring trainer, and expert witness (listed with TASA). Mauricio presently works with NIST, NIH(NCI), USPS, USCIS and DOJ. Past include White House, US Navy, Coast Guard, DOI, NSA, USIA, USDA, ATFE, FCC, EPA and more. Mauricio has trained in every state but North Dakota and work and life have taken him to more than 70 countries. Mauricio earned a BA (Econ/Psych) from the University of Virginia and an MBA from GWU in HRM. 2

Mauricio’s Mission Today  Provoke Thought  Facilitate Discussion & Learning  Surprise You  Entertain You  Add Value  Provide Subject Matter Expertise  Make it real, pertinent, practical, and hands on

About Being “World Class” What You Don’t Know You Don’t Know (DKDK) What You Don’t Know (DK) What You Know (K)

All mean well, about action! Intent (what you meant) vs. Impact (what you actually said) (actions have consequences)

To be “World Class” What does this mean to you? What pops into your head? Context - Please relate to this whole notion of – Better relationships foster greater engagement (more trust) and higher performance and productivity!

“World Class” – As a Leader and Organization As a LeaderAs an Organization 7 What pops into your head? Top 3 – 5 Critical Success Factors / Qualities / Characteristics What pops into your head? Top 3 – 5 Critical Success Factors / Qualities / Characteristics

Employee Engagement Key to Creating a World Class Organization Source: Gallup Consulting

Organization is focused on: (What I have seen)  Mission, Vision, Core Values (adding value, being world class) - clear  Investing in people (training measured in weeks per year) – not “oh training, again..”  Challenge Status Quo – abhor “we have always done it that way”  Collaborate, innovate (no fear of making mistakes) – love change, eat it for breakfast, thrive  High levels of trust, engagement  Constantly studying competition, best practices, etc. 9

How do you fair? What percentage of your team is engaged? What percentage of your team is not engaged? What percentage of your team is actively disengaged?

“Organizationally and individually ‘Being World Class’ is about your values being aligned with your organization’s core values” - MV 11

Are your personal values aligned with organization’s core values? Behaviors Attitudes Personal Core Values

Sample Core Values Integrity...We always tell the truth and do what is in the best interest of the patient and client. Quality...We strive for the best patient outcome, highest level of client care and satisfaction, and the optimal professional and mentoring relationship with the referring veterinary community. Innovation...We strive to discover and apply better methods of diagnosing and treating neurological disease 13

INTEGRITY Behaviors that honor cv Support Prefer to see Behaviors that dishonor cv Undermine Don’t want to see / Never 14

QUALITY Behaviors that honor cv Support Prefer to see Behaviors that dishonor cv Undermine Don’t want to see / Never 15

INNOVATION Behaviors that honor cv Support Prefer to see Behaviors that dishonor cv Undermine Don’t want to see / Never 16

To Be World Class…. Respect and Value Each Other INCLUSION To Encourage, Support Each Other COLLABORATION Be Engaged TRUST To Perform at Higher Level DELIVER VALUE

Tool, Approach….

Individual - Stop, Start, Continue Start with a Positive Please stop_______________________________________ (describe negative/unproductive behavior) Start_____________________________________________ (describe new, more appropriate/positive behavior) Continue_________________________________________ (describe ongoing positive behavior) End with a Positive

Orgnzntlly - Stop, Start, Continue Organizationally what are the policies/practices we need to: Stop_______________________________________ (describe negative/unproductive behavior) Start_____________________________________________ (describe new, more appropriate/positive behavior) Continue_________________________________________ (describe ongoing positive behavior)

In Closing…. Ultimately a critical lynchpin in all of this… SHARED RESPONSIBILITY – we all have a shared responsibility, a responsibility to each other, to hold each other accountable, to push each other to be world class!!!! “I can’t be successful without you. We are all in this together!” MV (say it all of the time) 21

Action Plan  How can I promote and nurture better relationships which will increase employee engagement and in turn drive better results and ensure we are world class?  How can I use what I have learned in this class in my department and beyond?

Brought to you by: The Diversity Training Group 692 Pine Street Herndon, VA Tel Fax Mauricio Velásquez, MBA - President

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