20 July Management Information Systems 8. Workgroup Information Systems: Applications and Goals by Asst. Prof. Wichai Bunchua

20 July 01 Workgroup Information Systems: Applications and Goals What is a workgroup? Workgroup information systems Workgroup information systems facilitate communication Workgroup information systems aid in analysis

20 July 01 Workgroup Information Systems: Applications and Goals (cont.) Workgroup information systems support information storage and retrieval MIS adds value to workgroup process MIS adds value to workgroup product MIS adds value through facilitating change

20 July 01 What Is A Workgroup? What is a workgroup? Three components Workgroup function Workgroup role Workgroup norm

20 July 01 Types of Workgroups Two types of workgroup role Homogeneous workgroups Heterogeneous workgroups Four types of workgroups Permanent workgroups Temporary workgroups Single site workgroups Distributed workgroups

20 July 01 Workgroup Information Systems Three dimensions of workgroup effectiveness Produce output that meets or exceeds expectations Provide for the personal need satisfaction of group members Function so as to facilitate the group’s capacity for future cooperation

20 July 01 Workgroup Effectiveness Workgroup effectiveness factors Group effort Group knowledge and skill The approach and strategy used to perform work

20 July 01 Primary Characteristic of Workgroup Information Systems Controlled sharing Security Granularity

20 July 01 Hardware Sharing Disk sharing Diskless workstation Printer sharing Sneaker net Local area network

20 July 01 Data sharing Types of data sharing Improving individual productivity Coordinating the group’s operational work Group problem solving and decision making

20 July 01 Workgroup information systems facilitate communication Electronic mail Group conferencing Electronic bulletin board Asynchronous meeting Group network Video conferencing Collaborate writing

20 July 01 Workgroup Information Systems Aid in Analysis Workgroup spreadsheet Group decision support systems Two important goals of GDSS To ensure that group members have the necessary information The eliminate or reduce losses in productivities due to inappropriate groups dynamics

20 July 01 Workgroup Information Systems Support Informatiom Storage and Retrieval Workgroup database management Systems Workflow Automation Systems Workgroup Scheduling Systems Workgroup Project Management Systems Workgroup Shared Textbase Systems

20 July 01 MIS Adds Value to Workgroup Processes By facilitating Operations Management Management control Informationdissemination Resource allocation Strategic planning

20 July 01 MIS Adds Value to Workgroup Product Enhancing features and characteristics of workgroup products Improving workgroup product delivery

20 July 01 MIS Adds Value Through Facilitaing Change Facilitaing change in Innovation in process and product Improvement in process and product