Automated Registration of Title to Land (ARTL)

Stakeholder s Scottish Ministers Law Society of Scotland Council of Mortgage Lenders The Scottish People

ARTL Applications Presented 2008/2009 to week 51

ARTL Applications Received

First Years Outcomes Potential for 47% of securities Top 10 high volume conveyancers 160 other solicitors firms 9 local authorities

Impacts Overestimating attraction of reduced fee Considerable changes in market conditions Delays in project delivery and split deliveries Lack of understanding of customer back office processes Misunderstanding of barriers

Lessons Learned Strategic direction e-Registration Better understanding of customers’ back office processes and requirements More informed use of RoS resource to provide adequate ROI

Key Enablers New strategic direction with eRegistration Resurrect ARTL Institutional Lenders and ARTL external users groups Understand demographics across customer base Increased publicity Build confidence of users Focus on securities not transfers A smarter approach to roll-out

New Approach Walk in our customers’ shoes Accept there is no easy answer Identify extent of barriers and find solutions Extension of ARTL to other services – eRegistration All from Improved Stakeholder Collaboration

Questions?