March 2015 Employee Monthly Meeting

FOLLOW UP ON ACTION ITEMS: Please wash your hands frequently to prevent the spread of illness. Please take only change you receive from the vending machines.

NEW BUSINESS: RemindersIn-Service Service Coordinators are in the cafeteria during morning buses, lunch time, and pm buses. It is important that you save your questions, concerns, etc.. for those times. If you are waiting in the cafeteria for transportation you need to stay in the lunch room. It is not ok to disrupt others while they are working The chairs in reception area are for visitors, we will be directing individuals to wait in the appropriate and provided areas (cafeteria) for their rides. Individuals are taking up the reception area for guest and disrupting reception staff.

ACCESSIBILITY Accessibility: is the degree to which a product, device, service, or environment is available to as many people as possible. Accessibility can be viewed as the "ability to access" and benefit from some system or entity.

HIPPA RIGHTS

HIPPA HIPAA PRIVACY NOTICE: We receive information about you when you enroll with us for services. It includes information such as your sex, religion, identification information, and other personal information. We also receive bills, reports from your doctor, and other data about your physical and mental health. We care about your privacy. The information we collect about you is private and is protected by two laws: The Michigan Mental Health Code and The Federal Health Insurance Portability and Accountability Act (HIPAA). We are required to give you a notice of our privacy practices. Only people who have both the need and the legal right may see your information. Unless you give us permission in writing, we will only disclose your information for the purpose of treatment, payment, business operations, or when we are required by law to do so. The above information is only a portion of the HIPAA policy; for complete information on HIPAA, please see your Service Coordinator.

RIGHTS Admissions Rights: All admissions to Arnold Center are of a voluntary nature. If you are a recipient of services, you have entered the program because: You have been provided pertinent information regarding the service and decided to attend. You and your referring agent have requested services. You have complied with admission criteria. You have been accepted. The program you need is available. On the basis of informed choice, you have decided to participate in Arnold Center services. You may end your involvement in the service at any time. However, if you do end your program and later wish to return, you have to wait your turn and go through a new application process. When you exit from a particular service, a formal discharge plan shall be developed and implemented. The discharge plan shall be planned with your active participation and shall help you make a smooth transition into post-discharge services as appropriate. Treatment Rights: You have the right – Not to be abused, neglected, threatened, or insulted in the course of receiving services. (Physical abuse, sexual abuse, psychological abuse, and physical punishment are prohibited and must be reported to staff immediately.) To be treated with dignity and respect at all times. To receive fair and equal services. To direct the development and the planning of your individual service plan and to approve any changes in the plan. To ask questions about your plan and ask for changes if you think the plan is not meeting your needs. To make independent and informed decisions, express feelings and ideas. To support services and help in accessing guardian, conservator, self-help groups, and/or advocacy groups when requested. Not to be discriminated against based on race, color, national origin, marital status, sex, age, political affiliation, religion, physical or mental handicap, weight and height. To have information about you kept private. Information about you, either Arnold Center-generated or obtained from others, is confidential and cannot be shared with anyone except your referring agent and guardian (if applicable) without your written consent or as permitted by law. To ask to see you file. In fact, you are encouraged to review your file at least annually. You must have a supervisor in your presence while reviewing your file. If you would like to see your file, please notify your Service Coordinator. Arnold Center does not prohibit the persons served from having access to their own file, unless specific instructions are given by a healthcare professional. Some information with the file may not be released to the individual unless the originating individual (such as the psychologist in the case of an individual’s evaluation) has given authorization. You or your guardian (if you have one) may read or get a copy of your file or a part of it upon written request. (There may be a charge for the cost of copying.) Not to be photographed or have your name used for any purpose other than as required to provide services without you or your guardian’s (if you have one) consent. Have freedom from physical restraints (except in an emergency or when necessary to protect you from injury to yourself or others). Have available worksite rules, regulations, and safety practices governing employee conduct. To have a clean, safe work environment under conscientious supervision aware of safety policies and procedures. If you feel your rights have been violated, you should follow the complaint and grievance procedure as described in this Handbook. Your rights will be reviewed with you at orientation or at intake. However, if you have questions, or would just like to learn more about your rights, ask the agency’s Rights Officer or your Service Coordinator. If you were referred to Arnold Center by Community Mental Health, you are entitled to specific Rights as defined by the Mental Health Code. For a copy of these rights, you can download them at: or contact your Rights Officer.

SAFETY Report any safety concerns to your supervisor or Service Coordinator. Looking into getting new chairs. CARF will be coming this summer

WORKER OF THE MONTH SPOTLIGHT !!

Ron Kelli K. Joy D. Francine R. Josh J. Ardie C. Harold K. Karen S. Lisa E. Vern U. JJ. G. Mike R. Tim D. Mike B. Charles K. Craig H. Kevin C. NOMINATED INDIVIDUALS

WORKER OF THE MONTH March 2015 JJ G.

REVIEW OF NEWSLETTERS.None this month

SELF ADVOCACY Tips of the month: Set realistic goals for what you want to achieve Get enough information to make informed choices

COMMUNITY EMPLOYMENT HSC Janitorial substituting positions

WAGE & PIECE RATE New time studies are in the process for HSC continue. Look for posting of, Rate per piece/CWS hourly base pay/Pieces per hour.

Customer Counsel input Please push work chairs in when you leave your workstation Please use caution when you are walking behind someone’s workstation.

Recipient Rights Nicole Dicken Arnold Center, Recipient Rights officer

CUSTOMER COMPLANTS You can fill customer complaints out yourself or ask a staff for assistance. The Customer Complaint box is located in the Arnold Center lunch room.

ACTION ITEMS: OBJECTIVERESPONSIBLE PARTYDEADLINE