By: Tom Harvey, Jen Parker & Tina Velasquez

Program Overview Program History MethodologyChallenges Innovation strategy

Mission statement: University Housing is committed to providing affordable, clean, well-maintained, comfortable living environments and enhancing the education of students through opportunities for personal growth, social development, and diversity awareness.

Location: 170 Price Commons Website: Residence Halls (N=20) Antrim, Froggatt, McCalmont, Curran, Kranzusch, Fleming, Hansen, Keith, Hovlid, Jeter, Tainter, Callahan, Milnes, Chinnock, North, Red Cedar, South, Tustison, Oetting and Wigen. Houses: 3,184 students in multiple living environments

Campus growth 1960’s -1,700 students to 5,000 students Adapting to growth Hall directors balance of facilities & student development Rules and regulations

University Housing Chart _chart.cfm _chart.cfm ASLS Chart

Interviewed Scott Griesbach, Director of Stout Housing Pre-Meeting Assessment Questionnaire Examples of questions: Give a brief overview of your organization (size, history, etc). Do you biggest challenges come from within your organization or outside of your organization?

Pre-interview: Organizational Culture Assessment Instrument Wanted to assess cultural dimensions Interview Style CasualSemi-structured Discussed strengths, weaknesses and challenges The “Master Plan”

Technology Too much technology 5 programs this year alone Training needs for new tech Increase in workload Utilizing assessment data Dissolve ineffective programs Keep effective programs Identify areas for improvement

Offers insight into organization Measures cultural dimensions Conducted independently

Internal Focus & Integration Cameron & Quinn’s Organizational Culture Assessment Instrument Housing Director Hall Director Now Future Stability & Control Hierarchy Market Adhocracy Clan Flexibility & Discretion External Focus & Differentiation

The process of: Defining strategy or “game plan” Making informed decisions Allocating resources efficiently Following a structured timeline “If you fail to plan then you plan to fail.” – Author unknown

Adapt Strategic Planning to Stout Housing Stout Housing is ready for change Plethora of information Lack time and resources: Unable to maximize utilization of assessment data Way of organizing the “game plan” for all members of the organization

Strategic Planning met with frequent success campus-wide Example: Malcolm Baldrige National Quality Award

Challenge: Survey utilization Must cut low priority programs Org. has the tools Need utilization process in order to take action Need utilization process in order to take action Evidence based practice

Gather the data of the existing assessments Analyze the data Learn about the Organization: Understand the Organization Facilitate Strategic Planning Process Make recommendations based upon the strategic goals of the organization

Challenge: Multiple new technology systems to be implemented immediately which is greatly increasing the workload

Information systems theory How users come to accept and use technology Many things influence how & when technology is used Perceived usefulness (PU) Perceived ease of use (PEOU)

External Variables Perceive Usefulness Perceived Ease of Use Attitude Toward Using Behavioral Intervention Actual Use Based on Davis et al Technology Acceptance Model (TAM)

Change is processed at different levels Technology used to different extents Important factors to consider: Compatibility with the “game plan” Ease of use Chance to “reinvent” on the technologies employed

University of Wisconsin-Stout & Technology Learn at UW-Stout (D2L) Strategic Plan to integrate technology Plan is now a reality Fully functioning Successful Plenty of tools and resources right at your fingertips For all different stages of knowledge and diffusion

Understanding of the Technology Acceptance Model Create an organizational process for accepting, training, utilization and evaluation of technology use Write manuals specific to job level or classification – Deduction= from the BIG manual to easy to read specific level More effective training Practice before roll-out Evaluation of technology usage after 6 months Opportunity to “reinvent” the technology

How will we know if we are moving in the right direction? Survey employees for job satisfaction After a few months Yearly Implementation of a new technology system Evaluate the time Observe the difference

University housing will greatly benefit from this innovation. University housing will greatly benefit from this innovation. Our consulting firm is dedicated to the success of UW-Stout University Housing’s change process Our consulting firm is dedicated to the success of UW-Stout University Housing’s change process Strategic Planning: The right direction Strategic Planning: The right direction

Cameron, K. & Quinn, R. (1999) Diagnosing and changing organizational culture. New York : Addison-Wesley Dillion, A. & Morris, M. (1997) The influence of users perceptions on software utilization: Application and evaluation of a theoretical model of technology acceptance. IEEE Software, vol. 14 issue Evans, M. (Producer) (2009) Workshop on the strategic planning model. Available from: French, F. L. & Bell C. H. (1999). Organization development: Behavioral science interventions for organization improvement. Upper Saddle River, New Jersey: Prentice-Hall International

Griesbach, S. (Interview, November 12, 2009) Director of University Housing, University of Wisconsin-Stout.. Hopwood, S. (1999, January) Long range planning and funding for innovation. Computers in Libraries, p Martin, V. (2004) Improving student and organizational learning through innovative strategic planning process. Community College Journal of Research and Practice, (28) p Scott, J. (2008, November) Technology acceptance and erp documentation usability. Communication of the ACM, Vol. 51 no. 11

Quaddus, M. & Xu, J. (2007) Exploring the factors influencing end user’s acceptance of knowledge management systems: Development of a research model of adoption and continued use. Journal of Organizational and End User Computing, Vol. 19. issue 4 University of Wisconsin-Stout. (2009). Retrieved November 8, 2009, from website: University of Wisconsin-Stout. (2009). University of Wisconsin-Stout Administrative and Student Life Services Organization Chart. Retrieved November 8, 2009, from website: University of Wisconsin-Stout. (2009). University of Wisconsin- Stout history. Retrieved November 8, 2009, from website:

University of Wisconsin-Stout. (2009). University of Wisconsin- Stout University Housing Organization Chart. Retrieved November 8, 2009, from website: University of Wisconsin-Stout. (2009). University of Wisconsin- Stout Mission and Strategy Plan. Retrieved November 8, 2009, from website: York University (2009) Technology acceptance model. Retrieved from: ceptance_model